Thank you for the new tube in my back tire and for tightening up the gears, brakes etc..... It made a difference in my riding today.

I went into this shop to have my chain put back on my bike. They told me the chain was stretched and needed replacement. Quoted the chain would cost $50 & $50 to install. I felt that this was expensive for a 10 to 15 minute task on my old Giant mountain bike. What a rip off! I got no receipt for the work! The tech said that I would eventually need to replace the shifter set on the bike. I asked if it was okay for a couple weeks or if it needed immediate attention. He said it should be okay without test riding my bike for road worthiness. I started to ride the bike to the grocery store 3 miles away. On tbe way, my 2 shifters completely failed on me. It was over 100° outside and I suffered heatstroke and had to call several friends before I could find a ride home. Why would this idiot technician send me out of his shop without testing my bike's road worthiness? I think that the customer service here was terrible and that they let me leave their shop on an unsafe bike. I do NOT recommend this shop to work on any bike. They have a large sign outside of their shop adververtising that they were a Giant certified dealer and demonstrated to me that they did not know crap about my Giant police mountain bike! I ended up having a bad case of heat stroke thanks to this bike technician's lousy customer service and techical competance. I am going to take my bike back when I can get assistance. With heat stroke I am in no condition to ride it there or walk it there! read more

While we have used this shop multiple times in the past without issue, our most recent experience was unacceptable. We spent over $200 on a new brake system for my 12-year-old son's e-bike, only for it to be returned to us with non-functioning brake lights. The shop failed to mention that the new system would disable this safety feature, and we only discovered the hazard when a friend pointed it out. When we reached out to rectify this, the shop was unwilling to help. Other mechanics have since confirmed the entire system must be replaced again to restore the lights. I am incredibly disappointed that my son's safety was disregarded. We will be taking our business elsewhere. read more

Cold reception,got the vibe they were too busy to care for my bike. They probably have their custom clients who they treat nice.Took 3 days to fix a flat and even after discovering other issues with my bike did not bother the call and ask if I wanted them fixed( they took all my contacts by the way guess as part of procedure) whey I went to pick the bike they start listing the things wrong with the bike and how much more time it will require to fix. They don't care or respect people's time. read more

Best bike shop in DFW! Have been getting my bikes serviced here for years but finally needed to upgrade to a new mountain bike this weekend. Absolutely LOVE my Specialized Epic Evo, and the buying experience was awesome. I felt like a VIP! Big thanks to Ray and the other techs for getting me on the trail same day. Highly recommend! read more

Velo Cafe - Bike Repair/Maintenance Near Me - Keller, Texas

These guys have been great helping me fix flat tires and putting air in my stroller tires. My wife and I appreciate their help a lot.

Got caught in a crazy storm on my ride today. Stopped by Cadence to get a coffee while that storm passed. Beautiful atmosphere and a genius concept. I had a great time and live locally can't wait to come back and tell my friends! Not to mention great bikes and great gear! read more

These guys are awesome. I brought in a bike wheel that needed to be repaired. I totally expected to have to leave it and come back when it was ready, but noooooo they said, we'll take care of that right now while you wait. I wish every company did business like this place. Friendly staff, quick repair, and reasonable price. You can't expect anything better. Great company! read more

Not sure why they aren't listed on Yelp... been open over a year inside the Cadence Keller Bike Shop. Excellent Avoca (Ft Worth roaster) coffee, espressos, drip, pour over, you name it! They also sell fresh beans to use at home! Typically roasted just days before you buy them! Small, quiet sitting area with wi-fi for working or just hang at the bar and shoot the breeze with the cool bike mechanic dudes. 10/10 I drink coffee there all the time. read more

Velo Cafe - Bike Repair/Maintenance Near Me - Keller, Texas

Always helpful, knowledgeable, and comes through in a clutch. Has great selection of bikes for every member of the family. My GoTo bike shop! read more

Top tier customer service! Ray, Ryan Brendan and the "long hair dude" , so great! I'm an old school triathlete/ roadie- from San Diego- no clue about the mountain bike scene. These guys we're great! Gave us so much info about bikes- gear and beginner trail rides. Don't go anywhere else! Fantastic service, bikes and gear! Thank you!! read more

This an excellent local bike shop! In the heart of Downtown Keller. I joined them for their Monday Night ride and the ride leader Aston noticed my seat looked low. He set up me up with a fitting with Ray a few days later. The fitting made a world of difference and I felt like I had a new bike! I had to change saddles a week later and knew it was off just a bit. I stopped in on a ride and Ray spent another few minutes to make sure it was positioned correctly. While the bike business is booming they always seem to make time to answer a question or two or help out when needed. Keep in mind I'm riding a 10 year old bike so I'm not in there throwing money around to get service. It's just what they do. It's great when you find a business that goes the extra mile these days and they do it with a smile and professionalism not always found these days. read more

The best cortado I've ever had by far. Walk in available! These guys have a vast knowledge of cycling but also make one damn great coffee!! So worth it every time we come here. read more

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Took two bikes in to have the tires checked out. The needed new tubes for all the tire. They were very friendly and got them done in two days. Very reasonable pricing. read more

Thank you for getting our bikes back in action! Easy drop off, quote and return. Pricing was very fair! Thanks a bunch!

Great shop that has more great products, expertise and service per square foot than any other shop in DFW. I have found they are even better at servicing brands of bikes they don't sell as the shops that I bought my bike from. Which means I'll be buying a bike from them soon. read more

Came in for just the coffee, knowledgeable, friendly fun staff. And some absolutely killer barista work that any in the DFW barista scene would nod in approval of. Careful attention to dosage and extraction, quality milk work, fun conversation. I'd imagine the bikes are pretty cool too. read more

Staff and service were awesome! I just purchased a bike and wanted to have them correct the rear wheel and brakes as I was going to take it out for a test ride. They took the time to listen and looked at my bike to properly diagnose. They advised they would do the best they can with a possibility of me leaving at the shop for a next day pickup at the latest. Well, Cadence Cyclery in Keller has a new found and repeat customer now. They understood my needs and over delivered!! Not only did they give me a service estimate of the work orders ahead of them but the staff stated, if I wanted to wait, they could possibly have it corrected in order for me to get my ride in!! Thanks again for your outstanding customer service! I will definitely be back for any cycling needs. read more

This shop is convenient to my house so I checked them out when they opened, and I've continued to use the because of their staff and service. They are helpful, responsive, and quick with repairs (without rushing jobs). Additionally, there are a wide range of rides that start from the shop. read more

Velo Cafe - Bike Repair/Maintenance Near Me - Keller, Texas

came here for a simple inner tube change and I was greeted nonchalantly by the store manager. As I was explaining to him about the inner tube I placed the tire politely on the vinyl counter which was in the bike repair area. The store manager noticably took issue with this immediately and it showed by his body language and tone when I asked him if it was an issue his reply was "well yeah your going to scratch my countertop " very angrily and snarky. this was not my first choice for the repair because they have poor customer service with the maintenance which in turn I found a new shop but they're closed today. So I then removed the tire from the vinyl countertop and decided to take my business elsewhere due to his lack of professionalism. I've bought a bike here and countless accessories and did not feel respected as a returning customer. My wife is Caucasian and we went here together and was treated with the utmost kindness and respect now that I am here by myself I get treated poorly. I stated to the store manager that it was petty and a poor excuse to conduct business that way." His reply was get the F..... out of my store" Had there been a sign saying please don't place items on the counter top. Mind you I had my bike up there I purchased a $70 bike pump made of metal on that countertop I've seen many tires of other customers on that countertop this is the maintenance area. Or he could have said let me grab that tire our counters get banged up I would have acknowledged it. I then asked for the owner and he says well he's my best friend so.... implying that I will not get far with him either. He continues to bait me into a reaction so me as black man could get me out of character.. his Best friend and owner comes in and he says to the store owner well good luck as if I am the problem and he is now the victim. He looks at me and noticed my skin color I asked if we could go somewhere private to speak he declined with well this is as private as it's going to get while his buddy is escalating the situation. I replied with WOW so that's how's it going to be?? He said yes without even a thought and to get off his property. read more

I stopped in to talk them about getting some work done on my bike and ask about trails in the area since I'm new to the DFW area. I was greeted immediately when I walked in and the associate I talked to took the time to show me where to find information on trails as well as which ones were good to ride and so forth. It was well beyond what could be expected for someone who wasn't spending money in the store that day. I came back and had them do the work on my bike and they took great care of me. I don't have the nicest bike, it's not the most expensive by any means but they showed me the same respect I'm certain they give the big spenders. They fixed all the issues and went out of their way to make sure the price stayed reasonable. I can't recommend them enough. read more

Great bike shop had the parts no other bike shop around had very friendly and knowledgeable love this place

Been using these guys since they opened - for service and our group starts our rides from the shop. They are knowledgeable and professional (and nice to boot). read more

Great shop with exceptional service and expertise! I'm new to cycling and everyone there is very helpful with my questions. Great selection of Giant bikes of all types. read more

The guys here took care of an old bike for me and went over and above my expectations. I dropped it off for a tune and a minor repair. There was a problem getting it done, but they made it right. They replaced, adjusted, trued, and tuned way more than I expected. The bike works really nice now. Nice guys, relaxed atmosphere. I'm really pleased with how they took care of me. read more

As I was about to start a long important bike workout I heard some strange noises and binding in my rear cassette. Stressed for time, I went to Cadence hoping they could help me. Mike, the mechanic, was EXTREMELY thorough and helpful. He had my noises fixed and explained in detail for me in less time than it takes to brew a good cup of coffee. The bike selection is impressive and the staff extremely friendly. I didn't get a chance to try the coffee but it also looked impressive. Thanks again Mike. read more

Really appreciate these guys. Very knowledgeable. Quick turnaround time. My fork was losing air pressure overnight. They went out of their way to called the manufacturer to figure out what exactly the problem was.They would call me to keep me updated along the way. BTW cool little coffee bar inside. Owner of the Green Trance. read more

Brought in an older bike needing tires, brakes and some basic maintenance to be preformed. They were professional, completed the work in a timely manner and the price was fair. Didn't have any of the coffee while I was there, but it smelled great and there were others at the coffee bar that seemed to enjoy what they were drinking. Wouldn't hesitate to have them work on my bike or trusting them to sell me a quality bike. Check them out, you won't be disappointed. read more

These gents at this bike shop are awesome. I'm new to road biking and have a lot to learn. They have helped me out a few times over the past couple weeks and I couldn't be more happy with the service I have received. Thanks for all your knowledge and you have a new customer! read more