If I could give ZERO stars to Dr. Nancy V If Icould ! As a mother and a professional- I have never…read moreexperienced such disregard for respect towards me and my daughter. This person (it is horrifying to me that she is a Dr who specialises in working with children!) is the rudest, most condescending and unprofessional human I have ever encountered. after seeing my daughter for not even a minute- only looking at her X-rays and not actually doing a dental exam, she believed she understood my child fully (without even speaking with her). I am not a dentist and am not medically trained, but when I asked a question as a mother- she felt the need to answer to me as if I was a naughty 5 year old. luckily her other staff member was incredible, so she was able to put ear phones on my child in time and increase volume as the Dentist proceeded to tell me that the procedure will "of course be painful "! who says that in front of a child??!!! literally YUCK! stay away from this specific Dr. someone like this shames this industry

I have been to dentist all over the world, having said that I…read more find that Dr. Parual Kumar was one of the best I have been to. She took time to explain everything she was doing and stopped frequentley to ask if I was alright. I had a bridge done and the end result was amazing. What a great job. I will be back! I also would like to comment on the staff fromm reception to hygienists what a great group. Thx Greg

I have been a patient of Dr. Wong's for about 20 years and have noticed a general change in patient…read morecare since becoming affiliated with 123Dentist.com. I recently contacted this office for a nightguard replacement that lasted about six months before breaking. The lab agreed to replace it using the existing scans even though it was just out of warranty, but I was not given a time estimate for the replacement. Two and a half weeks later, I contacted the office and was told it would take another week. Two days later, I was in the office for a CT scan in preparation for implant surgery and was given the nightguard that was supposed to take another week. Four days later, I received a message from the office telling me my nightguard was ready for pickup. In subsequent conversations with the office, I have been told that they did not speak to the dentist and did not know I had picked up my nightguard, that the new nightguard was actually a repair of pieces of the old one (which is impossible because I still have it and was told not to return it), and that they don't know whether I was given someone else's nightguard or whether the lab made two. In addition to the above, when the hygienist was doing the CT scan mentioned above, my hair got caught in the machine, and it was pulling so hard that it was very painful. I told the hygienist to stop the machine, and she responded that she could not - once it starts, they cannot turn it off. In my searches online since that visit, I have learned that every dental CT scanner has an emergency shutoff and is required by law for patient safety and to guard against radiation leaks. The only possible explanation is that the hygienist did not know how to operate that function on the machine. I was charged $200 for the scan and had to make two phone calls requesting a copy before being told that a CD had been burned and I could pick it up. After this office visit, I received an email and a text message asking me for my feedback, and I sent the above information in response. To date, I am still waiting for a reply. In my conversation with the office, I received explanations, including "Our corporate office looks at those once a week," "My manager has been away," and variations on that theme. Given the slow response to patient concerns and the speed at which I was asked to pay for the painful CT scan, I feel more like a paycheck than a patient.

My daughter moved to PDG when she was 3 because she needed some cavities taken care of and had to…read morego under and honestly it has been great since switching. Over the years some small cavities but they have been dealt with very effectively and with no pain. It isn't the cheapest option for dentist but I am reluctant to change because of the level of service they provide. When I was there I saw a Mom with her baby in a carrier bring her older son who was severely autistic, the staff handled it so gently and with great understanding, they must be receiving special training or are just naturally awesome.

I have been coming to PDG for a long time. I have had lots of work done on my teeth, including…read morehaving lots of teeth pulled out at the hospital. I am never afraid to come because the staff and dentists are so nice. Dr. Scheidaman and Dr. Kennedy are really nice and don't hurt at all when I come to see them. My mom likes that the staff are always friendly, we never have to wait to long to be seen and that the office is always clean and organized. The tv's are fun to watch and so is picking from the Treasure Chest after my appointments.

Look at this very disrespectful Facebook message I received from your staff today. A customer…read moreshould never be spoken to in such a disrespectful tone, especially when I did not do anything wrong or made any rude comment or treat someone badly. I just made a simple inquiry with a receptionist last Friday evening and I felt she was not able to help me. So I asked to speak with a manager or owner on Friday evening via Facebook. Nobody contacted me until 11.49am today when your regional manager called me and answered my query and the issue was resolved. Everything is supposed to be fine after that! Then what is the purpose of your staff sending me this message in Facebook at 3.58PM later today: " Stann... I told you I was on holiay until the 24th. No other manager or owner is going to call you. If you need an appointment call the office. If you need to sell me something, don't count on it, you've already annoyed me." I cannot believe you will speak to a client in this tone? First of all, you never told me you will be on holiday until Feb 24th? I think you misunderstood me for someone else. And your regional manager already called me today at 11.49AM and spoke to me and the issue is already resolved. So what is the purpose of you sending this disrespectful message to a client and insulting me by saying "you've already annoyed me". I am in total disbelief! Great service, Clayton Dental Center!

So, it's been quite a few years since I saw a Dentist, and suddenly I had this serious pain with…read moreone of my teeth. I was recommended to Clayton Dental Centre and they were able to see me the same day! From the minute, I walked in.... work being done today and setting up my next appointment - 10/10 in the client care department. They explained everything from what x-rays were being taken, and what future work will take place to solve my problem. One of the reasons for the long delay between dental visits......a fear of being hurt and having pain with an past experience (out of town, many years ago). I was so relaxed this afternoon and so glad I saw Dr. Mangat and Staff today.

Just went to Willoughby dental center and was very pleased to see their COVID-19 prevention…read moreprocedures in place. Mask are required like everywhere else and hand sanitizers are in place but what really impressed me was I watched an employee take their own temperature with the temp gun and record it in a log book. There were also other COVID-19 prevention procedures in place in the treatment areas that made me feel safe to be there. Jenny my hygienist did an great job taking care of me, she is always friendly professional and very good at what she does. On that same note the rest of team at the clinic are a pleasure to deal with. I highly recommend this clinic.

This is by far the best dental office I've ever been to they are very polite and not rushed. Highly…read moreknowledgeable I would highly recommend them and have time and again. In short a costumer for life. Keep up the great work Robert Stoliker

!! PLEASE AVOID THIS PLACE !!…read more I had an extremely distressing experience at Guildford Town Centre Dental during a recent tooth extraction. Despite my repeated expressions of pain, Dr. Fatemeh Mortazavi Alavi proceeded with the extraction without providing adequate anesthesia. This led to intense pain and a severe panic attack that lasted for over two hours, which the staff was ill-equipped to handle. Instead of providing real support, they repeatedly told me to "relax" and "calm down," which only intensified my anxiety. I was eventually transferred to the hospital, but the lack of urgency from the clinic only worsened my condition. Additionally, I developed infections at the extraction sites and had to seek care elsewhere. The lack of proper care and attention during such a serious procedure was deeply alarming. I was left feeling traumatized and have completely lost trust in this clinic. Despite multiple emails and a phone call with the clinic's senior manager, I still have not received a proper apology or resolution. This experience has left me emotionally distressed and deeply affected both myself and my partner, who witnessed the ordeal. Based on the negligence and lack of accountability I experienced, I strongly advise others to avoid this place, especially for any tooth extraction procedures. If I could give this clinic less than 1 star, I would.

WORST dental experience of my entire life, I would give 0 stars if I could. I was given an estimate…read morefor $700 and booked in to get cavities filled on the left side of my mouth. After performing work on the left side, which is what I was booked in for, I was informed that the estimate I had been given for this appointment was for the RIGHT side. Nowhere on the estimate did it say it was for the right side, and I don't know why it made sense in their minds to give me an estimate that was not for the work that I was being booked in for. I expect that the estimate that I am given, is an estimate for the work that is about to be performed. I was slapped with a bill of $1,068 and 3 ladies at the front were gaslighting me. I will NEVER be coming back to this place ever again. Book at your own risk and ask a TON of questions so you aren't purposely mislead like I was.

The entire team here is incredible. Dr. Diya is SO good with her patients. And she explains…read moreeverything to the parents. She's patient and so kind. We will not go anywhere else. The amount of work my daughter has had on her teeth she should be scared to go to the dentist. She loves seeing Dr. Diya and the hygienists. I can't rave enough about this place. Dr. Diya's caring personality does not go unnoticed. Thank you for just being you.

We brought in our 5 year-old son for a consultation to fix his 8 cavities (yes, we're not good…read morebrushers/flossers) after his general dentist said that he's not experienced enough with young kids. We brought in X-rays, and Dr. Chander maybe spent a minute with us telling what he would do - fix all either with laughing gas or send us to another specialist to fix all at one time under general anesthetic and then he left. We then spent the next 10 minutes talking to the manager about payment options. When I questioned why we couldn't ask for a treatment plan without laughing gas or general anesthetic, the answer I got was, "well, the doctor probably thought he's uncooperative". Since we were uncomfortable with the treatment plan offered, we consulted yet another dentist, and there, the dentist spent 10-15 minutes during the consultation meeting check each tooth over and also testing our son's patience in the chair, needless to say, we went to this dentist to fix his teeth. I have no problems with dental practices needing to make money (especially if they have a fancy waiting room and staff that don't hate you when you walk in). I can also rationalize exceptionally good dentists charging above what is recommended by the provincial dental pay scale (they also will demand the difference between what your insurance pays and what they charge even for a consultation), but what I have a problem with is when a PEDIATRIC dental practice has no desire to determine a child's comfort level in the chair BEFORE recommending a treatment plan. Our son has seen quite a few doctors and specialists and has had a few exams with various machines, and the conclusion after all these exams is how calm he is - in fact, where he got his teeth fixed, he was even used as the example by the parent of a screaming child of how to behave at a dentist's office. Boy, this has turned into a very long review, but we saw the positive reviews from other patients and thought we might be able to get the same - a meaningful consultation with a pediatric dental specialist that would know how to deal with children without having to resort to rendering them dazed and confused. We didn't get that, and in fact, the only thing we did get was a bad taste in our mouths.

The team was so amazing w my two boys, whom are 3 year old twins. They went above and beyond to…read moremake them so comfortable. In comparison to our previous vist at a dental office! My boys were SO PROUD of themselves and its all thats to stephanie Andria and Dr.Diederik. As a family we would recommend this office to any anxious children or toddlers that have had an unpleasant experience from another office

Fantastic doctor and fantastic facility for kids. The service my son received is beyond…read moreexceptional. I am very pleased with the entire process.