We used this dental office for our children's care for the last few years, but our recent…read moreexperience with the Persian-speaking receptionist and the Pediatric dentist was extremely disappointing and unacceptable. Both were shockingly rude and dismissive. After our second-to-last visit, the receptionist spoke very disrespectfully to my wife. We chose not to complain at the time, hoping it was an isolated incident. However, during our most recent visit, the dentist himself treated us in the exact same rude manner. It made us regret ever trusting this clinic. To the receptionist: Your role is to help clients, not speak down to them. This is Canada, where respectful and professional service is expected. If your employer hasn't addressed this, the public will. To the dentist: You call yourself a professional, but your lack of empathy and communication skills say otherwise. My wife left the clinic in tears because of how you spoke to her. No one should be treated that way and you have no right to speak disrespectfully to anyone. Its just a shame that a dentist like you doesn't even have a basic communication skill. To the public: Avoid this place. The staff are unprofessional and lack basic respect for clients. If I could give zero stars, I would. We do not recommend this clinic to anyone.

We used this dental office for our children's care for the last few years, but our recent…read moreexperience with the Persian-speaking receptionist and the Pediatric dentist was extremely disappointing and unacceptable. Both were shockingly rude and dismissive. After our second-to-last visit, the receptionist spoke very disrespectfully to my wife. We chose not to complain at the time, hoping it was an isolated incident. However, during our most recent visit, the dentist himself treated us in the exact same rude manner. It made us regret ever trusting this clinic. To the receptionist: Your role is to help clients, not speak down to them. This is Canada, where respectful and professional service is expected. If your employer hasn't addressed this, the public will. To the dentist: You call yourself a professional, but your lack of empathy and communication skills say otherwise. My wife left the clinic in tears because of how you spoke to her. No one should be treated that way and you have no right to speak disrespectfully to anyone. Its just a shame that a dentist like you doesn't even have a basic communication skill. To the public: Avoid this place. The staff are unprofessional and lack basic respect for clients. If I could give zero stars, I would. We do not recommend this clinic to anyone.

Just the absolute best! Clean, courteous, kind. Could not be improved in any way. Location is…read moreconvenient, staff are on time. They've made a comfortable and happy place.

Despite 100% dental insurance coverage, we ended up paying a lot of money as each billing line was…read moreover what my insurance thought was reasonable. It was also a bad experience, my child was bawling their eyes out as we left.

Both of my kids love it here. They're counting down to come to see Dr.Fran and their favorite girl,…read moreSarah. They are so nice and friendly and make seeing dentist such a fun thing. I've been recommended to all my friends and family. This is the best Pediatric Dentist in Vancouver hands down (I've tried a few places)

This was a great place to go for a first visit. The staff…read morewas outstanding and super friendly. There is not much more to day than it is a perfect environment for kids to get used to the dentist with well educated staff. The doctor itself did a great job informing me and took time at the appointment.

Written april 2014: I'm hesitant in referring to the other review by Callie Nov 26, 2013. She gave…read morethe review 6 months ago for this location and in fact they've only been open here for 3 months (Jan 2014). On top of that she failed to say how compliant her child was, whether they were "rushed" due to them arriving late and then needing to complete paperwork and finally whether or not she presented her wishes and expectations to the staff. Just saying. I found this office to be surperb. Communication straight forward and interaction understandable.

The entire team here is incredible. Dr. Diya is SO good with her patients. And she explains…read moreeverything to the parents. She's patient and so kind. We will not go anywhere else. The amount of work my daughter has had on her teeth she should be scared to go to the dentist. She loves seeing Dr. Diya and the hygienists. I can't rave enough about this place. Dr. Diya's caring personality does not go unnoticed. Thank you for just being you.

We brought in our 5 year-old son for a consultation to fix his 8 cavities (yes, we're not good…read morebrushers/flossers) after his general dentist said that he's not experienced enough with young kids. We brought in X-rays, and Dr. Chander maybe spent a minute with us telling what he would do - fix all either with laughing gas or send us to another specialist to fix all at one time under general anesthetic and then he left. We then spent the next 10 minutes talking to the manager about payment options. When I questioned why we couldn't ask for a treatment plan without laughing gas or general anesthetic, the answer I got was, "well, the doctor probably thought he's uncooperative". Since we were uncomfortable with the treatment plan offered, we consulted yet another dentist, and there, the dentist spent 10-15 minutes during the consultation meeting check each tooth over and also testing our son's patience in the chair, needless to say, we went to this dentist to fix his teeth. I have no problems with dental practices needing to make money (especially if they have a fancy waiting room and staff that don't hate you when you walk in). I can also rationalize exceptionally good dentists charging above what is recommended by the provincial dental pay scale (they also will demand the difference between what your insurance pays and what they charge even for a consultation), but what I have a problem with is when a PEDIATRIC dental practice has no desire to determine a child's comfort level in the chair BEFORE recommending a treatment plan. Our son has seen quite a few doctors and specialists and has had a few exams with various machines, and the conclusion after all these exams is how calm he is - in fact, where he got his teeth fixed, he was even used as the example by the parent of a screaming child of how to behave at a dentist's office. Boy, this has turned into a very long review, but we saw the positive reviews from other patients and thought we might be able to get the same - a meaningful consultation with a pediatric dental specialist that would know how to deal with children without having to resort to rendering them dazed and confused. We didn't get that, and in fact, the only thing we did get was a bad taste in our mouths.

This new dental office is spotlessly clean and bright. Nothing beats natural sunlight in the…read moretreatment rooms!Yes, all the dentists are Farsi speaking but they speak fluent English as well. They bill directly to insurance. They have a welcoming reception area with a mounted tv on the wall, choice of reading material and complimentary coffee. All the dentists are kind, warm, compassionate and take the time to explain your treatment plan. You know how much your pending treatments will cost you so there are no hidden costs. I highly recommend them!

We had horrible service at Monarch Pediatric dental and so I canvassed as many friends and contacts…read moreas I could and received many recommendations for Dr. Gerald Pochynok. I have to say, our service was great. My daughter was terrified of the freezing needle, so she had oral sedation, then the needle. After she took the sedative, she and I relaxed in a private little room watching a movie, and then after an hour had passed I waited while she had treatment. It all was very uneventful and for that I am thrilled! Their office is quiet, efficient, and very welcoming / child friendly. Highly recommended!

Never had to once pay for services as both my wife and I have benefits. I have been going to this…read moredentist for 7 years and usually the ladies and the dentists have been amazing. Today extremely disappointed, apparently fees have increased past the provincial dental association fee guide, and since it is past that our plans won't pay more than that cost. All new staff, new at the front desk, new hygienist and it felt very different that the family feel it had years ago. Goodbye, all the best. But, I will never be returning.

I was recommended to go see Dr. William by a trusted friend…read more THANK YOU FRIEND!! When I met Dr. William I was in unbearable tooth pain and carrying a very real fear of the dentist. I was Suffering from badly done dental work by anothe dentist and Dr. William had a wall to break down with me, which he did without any doubt. The whole staff was amazing and sensitive to my anxieties. They took the time to explain the procedures with me and found ways to ensure I was comfortable, safe and as relaxed as I could be. I highly recommend Dr. William and his staff for family dentistry from Children to big scared Kids like me. They will take care of you.

My daughter moved to PDG when she was 3 because she needed some cavities taken care of and had to…read morego under and honestly it has been great since switching. Over the years some small cavities but they have been dealt with very effectively and with no pain. It isn't the cheapest option for dentist but I am reluctant to change because of the level of service they provide. When I was there I saw a Mom with her baby in a carrier bring her older son who was severely autistic, the staff handled it so gently and with great understanding, they must be receiving special training or are just naturally awesome.

I have been coming to PDG for a long time. I have had lots of work done on my teeth, including…read morehaving lots of teeth pulled out at the hospital. I am never afraid to come because the staff and dentists are so nice. Dr. Scheidaman and Dr. Kennedy are really nice and don't hurt at all when I come to see them. My mom likes that the staff are always friendly, we never have to wait to long to be seen and that the office is always clean and organized. The tv's are fun to watch and so is picking from the Treasure Chest after my appointments.

Booked a fitting for a night guard and a cleaning. The visit took about 40 min in total with the…read morebulk of that for the cleaning. That part of the visit was fine the problem was with the night guard. This is a replacement and was expecting a half hour for the molds to be done. It took 5 min. The cement in both the upper and lower mold had not dried yet when removed which was just the start of the issue. Since they weren't dry they had to be shimmied off my teeth which is puzzling since the whole point of the mold is to make an accurate impression. I received my night guard in a week. The colour was what I ordered but the logo was not. This isn't a biggie but after being given a choice of pictures I would expect that to be what I get. Now for the best part... when the dentist arrived she fitted the guard into my mouth, with some effort. After using a night guard previously I am quite familiar how it's supposed to fit and what good quality work looks like. This one sucked. One final complaint, after asking if the guard was covered with my insurance before this whole process started and I was told they would check. After a few days I phoned to make sure they had confirmed coverage they said yes. I was led to believe this procedure was covered and it wasn't. All it takes is a phone call and this just wasn't done. I tried to return the night guard the same day because of not only receiving a product that wasn't of very good quality or as advertised, but also because of being mislead about the coverage. Unfortunately they closed 2 hours early so I could not return it. I returned the following day and the receptionist said she didn't know how to reverse the charge. What? This place really deserves a one but they have a children's play area with a couple of toys along with a TV in the waiting room which adds an extra. The combination of these two features is needed when waiting with a toddler. Never mind I took a star away, back down to one. The addition of features not related to the service i received shouldn't factor into the rating.