It's been over 10 years and I'm still going to Aarm dental in Yaletown. Dr Lee is just the best…read more She's so warm, friendly and puts you at ease. I always feel well taken care of. One memorable experience: After I experienced some jaw pain, I came to see her to check things out. My teeth were all fine, so nothing she could do, but she suggested I go to a RMT who specializes in intra-oral massage. I had NEVER heard of this before, but I went to the specific RMT she mentioned and it was life changing. Seriously. After just one session, my jaw pain was gone. I was so relieved and grateful! If Dr Lee hasn't suggested that, I'm not sure what I would have done.

I was disappointed with their billing ethics First they…read moreforcefully gave me gloves to wear and change my ask so they can charge me $20 for it. Why patient need gloves and why not keep my own mask? My teeth cleaning done in 45 minutes with X-rays and exam but guess what was the billing -- exam, 4 X-rays (bite one), 3.5 units for scaling and floride coat .. when I argued that it's over and illegal billing, apparently Dr Lee made the staff bill template and it's set. Everyone must bill 3.5 unit of scaling along with other procedures as a must.. is it legal? Or over billing? Shouldn't be it as work and time needed? It's about making more money

So. I was sorta upset. That my "2" hour back to back appointment for cleaning and X-ray (changed…read moredentist) was going to take "2" visits due to the fact they found it needed more cleaning than could be done in 1 hour. Now the previous dentist I had. They did text to communicate when I first signed up just before covid, but, either that employee did it on her own phone. or they stopped using the service they used to use to text me. either way. they would call me for appointments. and miss me as I was at work couldn't take the call. and when I called back it would go to voicemail. and they don't seem to email. so I got a missed call during work. and by the time I remembered about it and called back they were closed. couldn't recall if I had an appointment that weekend or not but I knew I had one in Aug...... decided I needed to find a dentist that texted emailed and actually answered their phones. so. why did I give them 5 stars when they told me it was 1 visit and now I have to come back for another hour of cleaning? the hygienist.... wouldn't budge. she told me it needed more than 1 hour cleaning. and she wasn't willing to sacrifice my teeth to accommodate my demands. she got receptionist in to talk sense in to me. and when that didn't do the trick they then got the dentist in. to talk to me. and finally I just agreed. NOT because they bully me, but because they cared enough to say NO, no we are not squishing 2 hours of much needed dental cleaning into a 1 hour slot. I am happy they cared enough to stand their ground. I really liked her cleaning pace. I didn't feel apprehensive because I could mentally follow along with where she was cleaning. she rocks! dentist was awesome too. came in. made sure I knew what the game plan is. when I come back again. and what we doing to make sure I stay on top of areas. Koodos to the guy who did my X-rays. it's not easy squishing those wings in there at just the right spot. he took his time. and it went well. I felt good I didn't feel nervous. And the receptionist team were amazing I left them figuring out billing for my two insurance there was something iffy about who to bill how much or something. Hahaha. Don't forget to bill me guys I haven't paid lol Thanks guys. See you saturday for my other cleaning session.

Aa a client for several years, it has been abundantly obvious that the reception area has…read moredeteriorated big time and the level of service has fallen off to a point that I couldn't understand some of them and they would promise return calls but never would. I was over charged and it took me weeks and at least ten phone calls to get the refund. as a result I moved on and I suggested that you look elsewhere.

The new office is modern with all the latest technology. The staff is great. I fell well taken care…read moreof. Thanks

I agree with the other reviewer here that says there is something wrong with the receptionist. She…read morestruck me as unfriendly and unwilling to answer any question, mostly disregarding me. Plus, she was not wearing a mask. The hygienist and dentist were great, but I expect better service from front end staff (and feel safe) when I visit a medical facility, especially if I'm going to spend dollars there. The receptionist made me feel like they did not want my business.

I am having my cleaning done today…read more The Dr. and staff are always professional. This is an amazing group of people. Dr. Schlappner is a top notch dentist. He knows what he's doing and he does it well. The office is comfortable and tidy. Everything has its place and is well organized. The receptionist, Evelyn, is always pleasant and very personable. She's always on the ball. The office is conveniently located.

This is an excellent place to go for dental care. The team was very professional examining and…read moreproviding with solutions by priority. From the time I had root canal up to crowning, Dr Dhaliwal did a great job as well as her assistant Ms Angela, I felt that I was in good hands. All the people here were very gentle and kind to me and to my partner. They explained very well what was going on. Thanks to the whole team. Highly recommended!!!

My father used to be a dentist. Dr. Tara & Team are authentically caring dental Rockstar's. You can…read morefeel the warm welcome and great team work the moment you walk in. My wife is going through replacing 3 molars and building up her jaw bone mass. She's all thumbs up. I have a cracked wisdom tooth. Not painful . . . . yet! So after humming and hah-ing I'm going to make the wise move to call Tara's team.

I found the dentist, Tara Kim, extremely condescending. She chastised me for not having my teeth…read morecleaned not once, not twice but THREE times even though I tried to explain to her that I hadn't visited a dentist in a while due to the pandemic, and I was in contact with immunocompromised family members so had to be careful. I get that she's just doing her job, but some people have different circumstances. The first time she said it, ok, but after the third time, it was EXTREMELY annoyingly. She showed no empathy/compassion and probably just thought I was making excuses. Needless to say, I was not impressed with her attitude and lack of respect. My previous dentist was knowledgeable and encouraged me to keep my teeth healthy, but had a way of being really nice about it and never made me feel terrible. Even when I showed hesitation in getting my wisdom tooth extracted (I was clearly nervous) and asked her what my options were, she very plainly said, "you can do nothing or get it removed!". Like I know that Sherlock; I was looking for more information and reasoning. One of the worst dentists I've encountered and lacks experience in patient care and bedside manner. Do not recommend - seek an alternative dentist. I will say though that the receptionists were very kind, courteous and attentive. They answered my questions politely and respectfully.

Great place to come for your bi-annual check up and clean. Have been coming here for years and…read moreservice has always been fantastic and welcoming.

To really capture my experience with Dr. Charmaine Fong at Aarm Dental I need to provide a little…read morehistory. I'm from Ireland. We all know the reputation those from the British Isles have for dental hygiene; I guess it's because, at least in my experience, the dentists aren't very good. During one visit my dentist dropped out for lunch right in the middle of pulling 2 teeth, and I poured blood; another dentist pulled the wrong tooth for my sister. My twin brother also needed a filling and didn't receive enough anaesthetic and felt the drill boring into his tooth. The point is, I've been traumatized, and I think justifiably so ! Fast forward eighteen years. Yes, eighteen. I'm not proud of that, but what with bad experiences, and the fact that I travelled for years, I haven't been to a dentist in all that time. I finally booked an appointment after seeing favourable reviews for Aarm dental on Hornby as I felt pain in my teeth. I realised Aarm dental was different from that very first call. Jenna, the receptionist, truly listed to me - and even suggested I don't book my first visit on my birthday (which I was going to do) ! When I arrived for my appointment, Dr. Charmaine Fong listened to my concerns regarding dentists, then set about easing them. We spent about an hour or so going over dental history, taking X-rays, pointing out problem areas, etc. She made me feel comfortable, and that she really cared about me as a person and not just a customer. I told her I had a thing about pain, and that I was very nervous. She assured me that I was in good hands. It turned out the "pain" I was feeling was that I needed 6 fillings. We decided that 6 at once would be too much so we booked a second appointment, and started on the first 3. First she froze my gums with a pink mixture that tasted of bubblegum. After waiting about 10 minutes for it to take effect, she gave me a local anaesthetic with a needle. I was really worried about that ! She apologised, then manoeuvred her arm in such a way so I wouldn't see the needle. I honestly didn't feel a thing ! When I did feel some pain (for a split second) in the roof of my mouth, she warned me first and apologized again, after. Again, after a pause to let the drugs get to work, she got the fillings taken care of. After finishing we scheduled for my next visit. Since that first time, I've since been perhaps 4 other times, to complete work, or a cleaning, or a check up. I am so happy I took the plunge ! I've felt guilty about not going for so long, and it was something that was hanging over me. I now have no fear at all about going to the dentist. Dr. Charmaine Fong is an exceptional dentist, and really stressed the importance of maintaining a good dental routine every day with the right tools, and frequent visits to the dentist. I have since recommended her to my friends. My twin brother was even more traumatized than I was about dentists, but left the clinic smiling. I can't believe what I'm about to say - but I'm actually looking forward to my next visit. Thank you Dr. Fong !

Just went to Willoughby dental center and was very pleased to see their COVID-19 prevention…read moreprocedures in place. Mask are required like everywhere else and hand sanitizers are in place but what really impressed me was I watched an employee take their own temperature with the temp gun and record it in a log book. There were also other COVID-19 prevention procedures in place in the treatment areas that made me feel safe to be there. Jenny my hygienist did an great job taking care of me, she is always friendly professional and very good at what she does. On that same note the rest of team at the clinic are a pleasure to deal with. I highly recommend this clinic.

This is by far the best dental office I've ever been to they are very polite and not rushed. Highly…read moreknowledgeable I would highly recommend them and have time and again. In short a costumer for life. Keep up the great work Robert Stoliker

I have been a patient of Dr. Trylowsky for over 20 years. Himself and his staff have been caring…read morepart of my life.. I always look forward to my appointments. Over the past few months Dr. Trylowsky has veneered 6 of my front teeth! His work is absolutely amazing. He transformed my smile and has made me very happy with doing something so special and nice for yourself.. If you are looking for some self improvement, dental advice and an honest Dentist do have your work done.. Dr. Trylowsky is your man... Thank you Dr. Trylowsky and staff for being a part of my life. Sincerely Cameron Withers

Best art gallery/ dentist in the city! If you thought…read moredentists were just places you hated to go to, this place will change your life. He is also an art collector who barters his services for art bc what starving artists have money for dental work?? Coolest dentist in the city.