I am torn between writing a glowing review and suing Vitacare for malpractice…read more Last December, I broke one of my molars. Stress, moving, and other factors likely contributed to the fracture, but that is a story for another time. I searched for "dentist near me" because my regular dentist, the perpetually unavailable and in-demand Dr. Gee in Yaletown, was booked solid. I found Vitacare, with 5-star reviews on Yelp and Google; what could possibly go wrong? I booked the earliest available appointment and went in. A dentist named Dr. Oh saw me. After a brief consultation and some X-rays, he recommended a root canal and crown not only for the fractured tooth, but also for the neighboring one. Both procedures are expensive--around $4,000 per tooth in 2026--and my Canada Life dental coverage caps annual benefits at $2,100. In other words, roughly $8,000 of work was unlikely to be fully covered. The whole situation reminded me of a time I took my brand-new Audi to a brake shop and was told I needed not only new pads, but also rotors--conveniently "refurbished and on discount." Unsure whether a root canal was truly necessary, I tried to book an appointment with Dr. Gee, but of course he was unavailable. After doing some research (including consulting AI), it was still unclear whether a root canal was absolutely indicated. However, the exposed nerve and persistent pain were not relenting. Canada Life approved coverage for only one root canal--about $2,000--so I decided to bite the bullet and proceed with that single root canal. Sometimes imagining the worst-case scenario makes reality feel less intimidating. As I sat in the chair while the nurse prepped for the procedure, I jokingly asked whether she and Dr. Oh had done this before. She said yes, and I thought to myself, "Good, maybe I won't die today." After hours of drilling and grinding, I was getting exhausted. The appointment was booked for two hours, but it felt much longer. Eventually, the overhead monitor that had been playing Netflix timed out, and the screensaver appeared: 3:12 p.m. The procedure had been going on for over three hours. At that point, Dr. Oh sighed and said, "I'm going to refer you to a specialist. I can't get this done. I can't reach the full depth of the tooth to remove what needs to be extracted." He then placed a temporary filling. When the nurse removed the rubber dam and other equipment, I asked how much this session would cost. Dr. Oh said around $500 and mentioned that the specialist he was referring me to was "very good, but also his rate is much higher." My immediate thought was, "Why didn't you tell me this earlier?" To make matters worse, the nurse added, "We're only GPs" (general practitioners). It was a lot of crucial information delivered at a very poor time. The plan was for the temporary filling to last a few weeks to a few months until I could see the specialist. I explained to Dr. Oh that Canada Life was unlikely to approve more work this year beyond the $2,100 already used, especially since this visit alone cost about $500. I asked if he could place a permanent filling instead, as I probably wouldn't be able to afford a specialist this calendar year. He replied that they did not have enough time that day. I did not argue, because I honestly felt both Dr. Oh and the nurse, Natalie, had worked extremely hard. During the procedure, Dr. Oh often hesitated over which instruments or tools to use, but he drilled tirelessly at the tooth even when the anesthetics began to wear off. His hands were very steady, and he did not seem careless or incompetent. My impression was that he might be an ultra-perfectionist who refuses to stop at 90%. Based on the post-op X-rays, I could not see any remaining decay, though I am not an expert. I reiterated to Dr. Oh that it was unlikely I would see the specialist this year due to insurance limits and asked how much a permanent filling would cost. He said $500. I decided to book another appointment to have the temporary filling drilled out and replaced with a permanent one--for now. Hindsight is 20/20. If Vitacare was not confident about performing the root canal, they should have referred me immediately to a specialist, instead of putting me through a difficult, incomplete procedure that consumed nearly half of my Canada Life annual dental maximum. Alternatively, I should not have been charged for a procedure that Vitacare "failed" to complete. Initially, I was genuinely impressed by the effort and care shown by Dr. Oh and Nurse Natalie, but this experience has left a bitter taste in my mouth. Now I have to see a specialist and possibly redo the root canal all over again.

I went for regular check-up and cleaning. I am happy with the treatment. The atmosphere is…read morefriendly and relaxing.

I've been a patient of Dr. Strother for over 15 years and have always enjoyed the pleasant and…read morehelpful service at his office. This office is relatively new for the practice and has all of the comforts of a modern dentist's office. Each examination/cleaning suite has it's own in-ceiling television set and very comfortable reclining chairs. Generally you will see the same hygienist at every visit, which can put a nervous patient at ease and ensures that there is a consistent level of care. On top of the usual dental offerings (x-rays, cleanings, etc.) this practice also offers some general orthodontics & cosmetic dentistry. While I'm not sure that Dr. Strother is accepting patients at this time, the office's other Dentist, Dr. Carlisle is.

if i could give this 0 stars i would. my son i and i came into the offices to get a normal 6 month…read morecleaning to find out that my dentist just left. they did not give us any warning at all i'm furious. after all that they took my son into the back and told him that his teeth were going to shatter and that all his teeth were going to fall out just because he had braces.

I recently became a patient at this clinic. I'm thoroughly impressed by it. Their service is…read morewonderful. The staff are friendly and VERY knowledgeable. The dentist and hygienist I've seen are very thorough in their examinations and providing necessary information to the patients. Great experience so far!

I have been coming here since they opened and it's always been a great experience. The front desk…read morehas always been very helpful with my insurance and appointments and the dentists have answered any questions I've had. I also saw Tate for my cleaning and she did a great job, no pain and my teeth feel so clean!

It's wonderful team in Da Vinci dental. Everyone is friendly and helpful. Dr. Zhou is very…read moreprofessional and nice. Strongly recommended.

I've been going to Dr. Zhou for awhile now and I love it (as much as you could actually love going…read moreto the dentist...) he pays great attention to detail and gives honest recommendations. His office even has a toy catching machine for kids, there is always a winner!

Would give 0 stars if I could…read more Unprofessional staff and shoddy dental work. Never coming back here again.

My dentist had retired so I was in the market for a new dentist. My friend recommended this place…read moreso I decided to give it a try. They first booked me a cleaning with the hygienist in their Coquitlam location, and the hygienist was very pushy, trying to get me to get Invisalign. I had told the girl that I wasn't in a position to pay $500 a month to get something I didn't NEED. They had called me multiple times thereafter to ask about it. But that wasn't the issue. I visited Suterbrook to get some work done on my teeth. What should've been a 1-2 hour max session turned into 5 whole hours. The dentist was moving back and forth between me and other patients. This was NOT ok, especially since it was during COVID times. I got frustrated so I had asked him and the assistant multiple times to see how much longer I would have to wait, and was given an inaccurate estimate.. again. Would not recommend going here and would not recommend this place to anyone.

I had a Crown completed a few years ago and it was defective and caused the gum tissue to pull away…read morefrom other nearby teeth,which causes risk if cavaties.I complained to Dentist Kasman and he called my dentist and stonewalled the serious issue.Goid job ignoring previous patients lousy customer service all about the money not patient care

I highly recommend the Inspire Dental group. I recently had gum surgery. I was really nervous…read moreabout it. However Dr. Kassam, Kelsey and the rest of the team were amazing during the whole procedure. They are very thorough. I healed without any complaints or pain. That was amazing. All the staff, including the receptionists, dental assistants and hygienists are very professional and fun to be around. I am always happy to go there and see the staff. They are all a great group!

Dr.Birdi and Dr. Campbell were great but the hygienist Francis was a nightmare on too much personal…read moreinformation street. He shared his private and crazy stories and behaved erratically. Very inappropriate. 2 separate appointments, charged both times for cleaning and blamed for his slow work. He and the secretary's eyes were bloodshot with no dr. around last day.

Three days ago, i had my upper teeth implanted by Dr.Bobby Birdy, What i would like to say now is…read morethat what an excellent job he did .If i had not had high blood pressure that day ,I would have had my full set of teeth implanted the same day. what an amazing dental surgery , ( I am a 78 old man and and very nervous for this , so my blood pressure was high, but the dentist nurse hold my hands and comforted me ,what an experience ! ) I would like to write more details about this when i finish all my teeth within a month or so . I trust them and I fully recommend that you should go to get consultation with BC Perio if you want to have your teeth implanted. I think they must be one of the best . Dapeng Lang

Great business ROYA made me feel safe my teeth are so clean now austin station dental is the bestread more

Spectacular customer service, everyone in the office is professional and kind. I felt such relief…read moreafter my first visit. Dr. Charlotte Lee is amazing! Thank you for your support.

The worst place. They have no empathy built into their process just incase you have a medical…read moreemergency and weren't able to cancel on time. Also, they are eager to book you but have no options to cancel until you call them. Also, didn't like the clean up service I had with them. Expensive, not aligned with our values and not good care at all.

From the owner: We are a dental practice devoted to preserving and enhancing the natural beauty of your smile using…read moreconservative, state-of-the-art procedures that will result in beautiful, long lasting smiles! We are happy to offer cosmetic and family dentistry including: Dental Implants, Botox, Invisalign, Orthodontics/Braces, Root Canal Therapy, Crowns, Bridges, Digital X-rays, Wisdom Teeth Extractions, Teeth Whitening/Bleaching and more...

Went down in quality significantly after COVID. Old staff didnt return and the new staff is rude…read moreand generally less competent. Dr Heinrichs has gotten older and makes mistakes that require return for touch ups. Never happened prior to 2021. Sad but you are better off elsewhere.

Very friendly caring staff, they treat their patients like family members. They greet everyone…read morewith a smile and always seem to remember the smallest details. I am always impressed by their professionalism and gentle care. Highly recommend this office.