We took my 2 year old son here back to back days and he played for 2hrs each day. He loved it! The place is clean, the coffee is good and it's nice and spread out. The service is good, not much to say they kind of stick to themselves which is not awful, we didn't need anything so it was fine. I wish they had memberships but I believe they have punch cards so I will look into that. By far the best play cafe for our little guy! read more

Playroom Cafe - Coffee & Tea Near Me - Hoffman Estates, Illinois

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Our experience at Playroom Cafe was incredible! Maggie & her team are amazing. Maggie designed and orchestrated my theme to perfection, even above and beyond my expectations. Sophia was our party lead, she accommodated each of our request. The food selection goes beyond just your regular menu. Our guest felt taken care of, the kiddos had the best time. I'd like to note the facility was impeccably clean, toys in order and the team constantly checking no messes were left unattended. Truly a great experience! read more

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I believe this place just opened up! I have been to both the Naperville and Glen Ellyn locations. This one is obviously much bigger, and it is suited for kids ages 0-10. They market for up to 12, but I've seen the larger play set area and I'm not sure kids older than 10 could fit or enjoy themselves. Your gymnast, or tumbling children would love it. It's crazy, it has everything! It's like a kids empire if you have ever been there. They have many slides and one of them to the far right is so cute you go up and you come down and the slide is a piano set. There's a bounce area, few slides, it has a huge seating area. It is literally an indoor play cafe, they serve Belgium waffles ($16), and smoothies, full service coffee bar like the others. They do serve Nutella as a side note and full kids meals. The other two locations serve snacks, and baked goods this was like a little restaurant. Much, much more climbing space and activities too. I WOULD AVOID OPENING WEEKEND!!!! It is insane and crazy packed. The line wasn't out the door, but I went today and people had to come back, it was a little unorganized. Socks are available to purchase, they do have gripper socks for kids to purchase as well. read more

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My daughter is 10 and had a great time. You have to purchase / wear there socks for $1.99. I purchased a large latte in the cafe and it asked me to tip... the percentage was applied to everything. I only wanted to tip $2.00 so that was disappointing to see over a $5 tip. Will remember for next time. This place is for kids up to the age of 12 or 58" tall but they don't have a way to measure height. They have mini trampolines, a train table, lots of places to climb and fun activities on the walls. Definitely a fun place! We will be back again for sure read more

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My kids love this place! We can spend the entire day here, especially on a cold or rainy day when they need to get their energy out. It's kept very clean. They offer good sandwiches for adults, kids meals are decent too. Downside, it's kind of expensive for entry and snacks. (Which is why I face 4 instead of 5 stars). You can easily spend $75-100 for one adult and two kids for the day with entry and food/snacks, so we don't go too often, but it's nice to go on occasion. read more

We went there for first time to take pictures with Santa they had special event and we were so surprised. The place is just out of this world. So nice so clean and organised. Love the menu and the many options they have and people were very friendly and kind . Our kids play for hours there and were very happy and satisfied. Great place to take your little ones to play while you have your coffee in peace . read more

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Very upsetting experience. My son was scratched badly on his face by another child while playing. There was no proper supervision, and the situation was not handled appropriately. The music was so loud that it was impossible to hear the children, including when someone was crying. This raises serious safety concerns. A playground should be a safe space for kids. Sadly, this one did not feel safe! read more

The hot new spot that's been popping up all over Instagram, and their advertising definitely worked. We came at 10am on a Sunday for a birthday party and before we knew it the place was already packed. It's got a very IG aesthetic too. It's very clean, with greenery everywhere. It's also ironically a bit disorganized. So you walk in this narrow pathway where employees are there to check your waivers. Then in that same narrow pathway you have to take off your shoes, then we were directed to the cafe register to pay. That's when I was told that even though my kid had grippy socks, we still had to pay to use their grippy socks. That annoyed me pretty quickly. But then when he asked me to pay admission, I said I was with the party and he told me to check in with someone on the side who was handling the party. As part of the party we got socks, but it just seemed really crowded, hectic, and confusing. The play area itself is pretty varied with lots of different activities, but they had this one wall that consists of air pumps and ramps and lots of little balls you move through it. It was broken though, and balls were flying everywhere, and no one bothered to come by and fix it the whole three hours or so we were there. I also saw an employee try to kick out a six year old from the 0-3 year old area. It just seems on some things they're strict on rules while neglecting other things. The bathrooms were clean and the coffee I got was decent. For the birthday party they order from Garibaldi's next door, and the pizza was good though the slices were almost too big for little kids. At the end of the day, my little one had a ton of fun so I could see us coming back, but there are definite improvements that can be made as well. Just beware that it gets very crowded with the hype and cold weather around. And also, stop the sock discrimination! read more

Hello everyone, I think this is a nice place and is clean , you feel welcome and it has plenty of parking. In my opinion this place is good for kids from 1 year to 5 years old , main reasons the little ones can't use the bikes bikes because the older ones ( 8,9, 10 yeas old) think they own them , dangerous for the little ones around since the parents take their computers to do work the pones to check Facebook and other social media, and let them run and do whatever they want with no supervision, perfect example the bigs kids don't care to get out of the play ground and run over adults toes and hit little ones with the bikes. I hope you care for this review and pay attention and supervise your children, before some else tell your kids to behave and to got around the marked lines for the bikes. The cafe is nice , good for parties, and to have a coffee and a small bite for the kids . read more

While the location is clean and well-maintained, the service leaves much to be desired, especially on weekends when the place tends to fill up quickly. It's great for younger kids, but older children (around 4 years old) may get bored, as there aren't many activities to keep them engaged. Food prices are on the higher side, though the availability of alcoholic beverages might appeal to adults. Picture is 15 minutes after opening read more

Playroom Cafe - Coffee & Tea Near Me - Hoffman Estates, Illinois

This place is really clean and spacious to run and cycling My daughters like to play here. Would come back. read more

Employee was discriminating against me and child. I let the employees know when I walked in that i was diabetic with a diabetic child and had a few snacks with me for those medical purposes. She said OK ill let the lender know. Then at 1220 another employee can and was incredibly rude saying I couldn't have a snack. I explained the medical necessity she continued and told me if I need a snack I could go outside for one. I again explained diabetics need snacks and getting 3 kids together and going outside in the child several times is not practical and per law she could not discriminate someone with a disability. She continued on till she walked away. This place needs to get a grip and not discriminate against people with a disability. read more

Way overpriced for what little they have to offer. And they charge you for 1 year olds who cannot utilize the big climbing area still at that age. And they don't let you bring in your own snacks for your kids. Places like Ball Factory and Kids Empire are a much better deal for your dollars. On the plus side, it is very clean and can entertain a 2-3 year old. read more

This place is very clean and nice for kids! I would give that 5 Stars! But unfortunately, the drink menu needs an upgrade. So far I ordered four drinks from them every time I come I try one and every time I end up, throwing it away from Frappuccino to the cookie drink to just regular ice macchiato. I don't know if it's the syrup they use or the coffee they use. Even the people that attends with me they have tried the drinks and they say it's disgusting . I just hope they would work on their menu. The service is good. read more

This place is cute and my daughter loved it for the most part. The service was so so. We brought our own grippy socks and were forced to buy their socks ($1.99), which was kind of unnecessary. They do the same thing. If you're gonna make everyone purchase them, just include it in the price. The matcha I ordered was mid. Definitely had better at Starbucks. We drove out of our way and probably won't be back. read more

My some loves this place. Never wants to leave and is full of smiles the whole time and this place is super clean.

what a wonderful place to bring your kid, excellent cashier service from workers diana and Sophia.The two wonderful girls were so kind, generous, helpful, and patient i loved how they were so patient with my kid, they treat everyone with respect. The place was so clean and very fun for my kid to play around, food was delicious and very quick service 10/10 would recommend for parents to bring their kids and relax. read more

Fun place to take your toddler to. It's cleaned and maintained well through the day. The food options are great, even for the pickiest eaters. read more

Really friendly, my kids love it. Clean, and fresh. The workers care about the opinion and everything you can ask they will answer. read more

Amazing place for kids to have fun and enjoy the day Good food options Great place to throw birthday parties read more

I never expected to witness a child be quietly excluded simply because she has a disability. When we arrived, I clearly explained to staff that the little girl I was accompanying has a disability and requires her own food. I was told that if she needed to eat, she would have to step outside (in 15° weather) because outside food wasn't allowed indoors. Being told that a child should eat outside in freezing temperatures because of her disability was shocking and deeply upsetting. After I spoke up, we were allowed to stay inside, but only in a back corner of the facility, away from the other children. I didn't push further because at least she was warm. The little girl I was with does not communicate verbally, but she is very aware of her surroundings. She could see other children sitting comfortably together in the front seating area and became visibly distressed and frustrated. Watching her sit isolated and confused, without any understanding of why she was being separated, was heartbreaking. Later, when a holiday party arrived, management suddenly asked us to move to the very seating area we had previously been told we could not use. Only when it became convenient for the business was she suddenly allowed to sit where the other children had been all along. When I raised concerns with the manager, I was told that the health inspector does not allow outside food. While businesses may have internal policies, disability protections are enforced under FEDERAL LAW and override general food policies. Staff and management should absolutely be educated on this to prevent discriminatory situations like this from happening. What will stay with me is watching the little girl I was with be isolated not because of behavior, but because she has a disability. No child should EVER be made to feel like they don't belong. As we were leaving, I could overhear the acting manager speaking to others about both me and the little girl I was accompanying, which only added to how upsetting the experience was. This should be a place where all children feel welcome. Instead, we left feeling heartbroken. I sincerely hope ownership takes this seriously and ensures proper training. No apology or acknowledgment was offered at any point. We will not be returning. read more

Our girls, 1 & 2 1/2 loved it here! (Hoffman location) Very clean & cute. Big space to run around. Everything is padded, even the "wood" floor! Lots for them to do even at young ages. We got there right when it opened on a weekday so it was empty but it did start to fill up as we were eating. It did take a bit longer to get our food than expected which may have just been amplified due to our girls getting hungry. The staff were all very nice. Would highly recommend checking this play area out! read more

My family and I visited this weekend!! We loved everyyyyyy thoughtful element except for 2 things: 1.) some of the tables have pointed edges and my toddler unfortunately walked into one of the sharp pointed edges of the table and it created a gash in his face. Luckily he was walking and not running and I had my first aid kit with me, so he will be fine once it heals. 2.) the cookie jar near the register sits at the very edge of the counter and can very easily be bumped over or opened by a curious toddler. I did share my thoughts with someone named Yannely. She wasn't very nice about it was also wasn't rude. Maybe she just didn't want to be "blamed" but I shared my feedback constructively as a paying customer hoping to be heard and taken seriously. Anywho, five stars! We will be back but hopefully there will be a few improvements. read more

This is great for younger children. The space for children to play felt small because of the amount of adults standing around. I wish there were better seating arrangements for parents to supervise their children. I ordered a waffle with fresh fruit and an iced caramel macchiato, would order again. read more

It's a nice place overall and appears clean but the employees could use more training. They don't really connect with customers and just see them as dollar signs. It's not as big as the pictures appear which is fine but the two highlights were the Guatemalan cook and the tall guy behind the counter who was actually friendly. The two girls at the front with the crocs were not helpful but were quick to run when a bigger kid was in the 0-36 area. They need to bring that energy all around. Didn't try the food because they didn't have milkshakes. 1 star. Don't think I'll be back. read more

My kids had a fun time here. I just didn't like how packed it was. There was not enough seats for all the adults. Most were standing. I think their capacity needs to be less. It is way too crowded and unfortunately not everyone was watching their kids here so maybe a rule about that. I ordered a smoothie and tea and it was delicious. I do think there needs to be a staff member in the actual play area. I do love the vibe of this location. read more

My grandson's first birthday party was at Playroom Cafe Social in Hoffman Estates yesterday, and I can't say enough good things about our experience there. From the moment we walked in with so many things to get set up, their staff members greeted us and asked what they could help with. Their assistance was over and beyond as they literally unpacked our supplies and helped us set up everything. This excellent service continued throughout the entire party and they even helped us pack up after the party. Besides the great service, the place itself was so impressive. With its upscale decor, The Playroom Cafe Social was the most high class kid's place I have ever been in. The place was immaculate with a wide variety of fun apparatus for the kids to jump on, climb up, slide down, and ride on for different age groups. The food was great too. I would highly recommend paying a visit to Playroom Cafe Social and/or having a birthday party there. Your kids will love it, and you will too! read more

Very fun and new attraction for kids!! Perfect play area for all ages not just babies or kids