Their customer service is absolutely horrible. We bought a…read moreleather tote for our daughter and one of the handles detached from the bag. We have been trying to have them repair it. Other luxury brands stand by their quality with professionalism but not Maison Margiela. Customer service keeps claiming they will help but instead keeps stalling almost as if they are hoping we will give up. When I call customer service no one will take initiative to actually get anything done for the repair. They claim managers are the only ones who can help but then they report there are no managers available. It's a true circus of incompetency or worse cynical evasion. We have had a fair bit of experience with luxury brand repairs and customer service, and Maison Margiela is outstanding...for being abysmal.

The girl from this location is good. All the 2 stars go to the girl. But the guy with blond,…read morecurly hair is so raciest, I didn't realize until 2 blond ladies walked into this location... disappointed and I might walk out of this store if the guy is the only SA next time....

Visited Club Monaco in Beverly Hills and had a very nice experience. We were greeted when we came…read morein, which is always appreciated. I walked around with my wife and talked through different clothing options. The clothes themselves look very nice, clean lines and good quality. What surprised me, in a good way, is that they even had a clearance rack. You do not always expect that in Beverly Hills, so that was a pleasant discovery. Nice store, good service, and stylish options. I am giving Club Monaco Beverly Hills 4 stars.

Club Monaco has moved. But not far. They are across the street from the old location, literally,…read morejust cross the street and you are there! They've been here for 8 months according to the sales representative. It was time for me to check them out. It is a much smaller store but there is still a lot of merchandise in this space. The store is clean and well organized with men's clothing on one side and women's on the other. They were having a sale in the front and there were 40% off racks in the back of the store. I didn't really see anything that caught my eye. Club Monaco has always bit a little too conservative and minimalist for me. Not a lot of patterns or colors. Although I do think that is the attraction for a lot of their clientele. I have found some good high quality basics here over the years. The sales representative was wonderful. Such a rare find these days. What a gem! She greeted me when I walked in and made small talk and told me she was there for me if I needed help. Such lovely customer service! I was just browsing to check out the new store but I really appreciated her! Five stars for her! The music playing in the background was techno-type music which I don't like when shopping because it is too fast paced and for me, retail is therapy. It does not provide a relaxing ambiance which is what I want when shopping. The volume was fine but the tempo was not for me. I do enjoy music while shopping but something slow or medium paced. This is a trend I have been seeing in other stores and restaurants and I do not like it for these venues. Metered parking on the streets and parking lots nearby.

I always have a very memorable experience whenever I come to this location and it's always a…read morepositive experience. . Back before covid I was on a la trip for my birthday and of course I went in and looked for a bag. The person that was supposed to help me judge the way I was dressed. So I went upstairs and found the person I wanted to help me. The person was taking a long time to find the bag because it was hidden and they could not locate the bag in the storage. During the wait I did have my friends with me and we all had champagne to celebrate my birthday. After finding the bag from the storage we went up to the balcony and had cut my cake that I was carrying out from to go also we had more champagne. It was a very memorable first time experience at the store. Sadly the sales woman left and does not work there no more. . I was in here recently to get a passport stamp. When you own a leather good from them which is like a passport holder they do offer stamps from different stores around the world. I was looking for a la stamp and this Beverly Hills location does a stamp for you. Luckily there was no wait and they were really nice with getting it done as soon as possible. But before the service starts I was asked if I wanted a beverage and I was really happy about the service. So if you're looking to buy anything from here it just depends on who is serving you and I always get lucky and have a great sales associate that values my presence and concerns and questions about products that I might have questions about. The value of the product is always worth it and high quality and is always a memorable experience whenever I take it home because I always have a story to tell how it came to me. Thanks for reading hope this help and have a yelp-tastic day.

shout out to the lovely Tonya…read more They say LA is filled with a bunch of actors wannabes. That maybe true because it seems every uber driver I've met in this city is an actor to be. Hey I'm not knocking. Go for it. Going after your dreams is what makes life tolerable. My favorite role to play when I'm here is "Asian Tourist"! I get out my Lacoste golf shirts, my LV sling bag, My temu Gucci loafers with my aliexpress labubu. Then I get 8 other Asians together and we go shopping. We only spent a day here so of course we gotta hit the greatest tourist attraction on Rodeo, Louis Vuitton himself. As soon as you enter you're greeted by a sales associate who offers to help you and asks what product you maybe looking for. We weren't really looking for anything particular although I was interested in seeing the P9 speedy in coffee bean. https://us.louisvuitton.com/eng-us/products/speedy-p9-bandouliere-25-h40-nvprod7260040v/M27974 I also need to borrow $9,800 from you. You can venmo me. When we were there in March 2026. They hadn't gotten the highly anticipated makeup line that everyone is talking about https://www.vogue.com/article/louis-vuitton-has-officially-entered-the-beauty-race (they said only New York has it and they're getting it in April 2026.) We ended up wondering around like a lost kid at a candy store. Tonya our sales associate was absolutely lovey. She answered everything and was really knowlegeable about how each of the items are made. For example she was saying that some LV products are actually made in the USA and LVMH as a company tries to use the local labor as much as possible. After about half an hour we did end up buying stuff just because its hard to resist and we ended up drinking champagne on the roof top. Fun times! Thanks LV. Now I gotta drive uber to pay for that speedy!

Still 5-star service, but an updated review. I had the pleasure of being assisted by Victoria. She…read moreis very warm, welcoming and takes her time, ensuring her customers' needs and wishes are met. I have a tendency to see pieces in department stores that catch my eye, but they are not always the most up-to-date. This store doesn't sell dated merchandise. They sell the latest and it moves quickly. For shoppers' convenience, Balenciaga now has a men's store and the adjacent women's store. I highly recommend you shop with Victoria for a premium Balenciaga experience. Enjoy!

I love Balenciaga. I'm the owner of pieces from every category and love adding to my collection…read more(newest piece being the calfskin snap bracelet/cuff). The Adidas collection is also fire while we're on the subject. I primarily shop at the Beverly Center & Palm Springs locations. Monte at the Beverly center has assisted me and offers exceptional customer service. He always displays professionalism & positive brand representation. They just opened the Balenciaga Men's store next door, while revamping this location and both stores look amazing now! I

Really like the quality of their clothing and precise fit! Made in Italy, with many colors to…read morechoose from. Why wear the same thing as everyone else...be unique, be yourself.

If I could give them 10 stars I would!…read more I am invited to a gala this Saturday night. Due to recent weight loss I decided to try on my suite on Sunday but to my surprise I could have taken off the pants without unbuttoning them! I texted Hamid Bahmie and on his day off he replied. Even though he didn't have the suite in stock he had it shipped from another location. Rudolfo, the tailor made the necessary adjustments. As I am writing this review on Thursday night the suite is hanging in my closet at home. I call this fantastic service. I addition they offered to do necessary alterations on my recent purchases at no charge. I have been their client for many years and highly recommend them because of their superb service and customer care.

Maybe don't assume your customers don't understand Farsi…read more I was ready to buy several pieces, but after hearing the comments you were making, I decided to take my business elsewhere. Also, assuming someone doesn't have money based on how they're dressed is outdated and unprofessional.

Lots of amazing items! I was very impressed! Spent the day in Beverly Hills! It was so fun! And…read morestaff was so kind!

Wow, what a store! This is for the wealthy. However, you should at least add this to your bucket…read morelist of places to go see a Rodeo Drive, Beverly Hills. The whole store is beautiful with color and design. They have their own Rolls-Royce parked out front lol all in bright yellow. We browsed around a while most in awe. It was extremely elegant and expensive but totally worth stopping in. Ask for Mila or Behnaz. They were both very nice and no pressure:)

Overpriced doesn't stand by there clothing. Other designers have much better quality and…read morecraftsmanship and attention a more reasonable price. If you want to throw your money away then shop here

Great staff, but an unsettling return process that doesn't reflect a luxury brand…read more My experience returning an item at Saint Laurent Beverly Hills was strange--especially after having such an amazing purchasing experience at the Las Vegas location, where the service was fun, transparent, and genuinely enjoyable. Everyone at the Beverly Hills store was extremely nice and professional, but the return process itself felt shady and unnecessary. The associate took my high-value item out of my sight twice for "inspection." During that time, the products are still legally mine--and that practice leaves far too many possibilities for misunderstanding or even accidental damage that could later be blamed on the customer. After the second inspection, I was told one of the bags "looked used." When I asked for clarification, I was shown what turned out to be a spec of glitter--which the associate herself was also wearing. She then added that "technically, after a return, the bag would be unsaleable." I pointed out the obvious: if a bag they sold me had glitter or anything else on it that I didn't notice until I got home, they would've sold me an "unsaleable" product by that same logic. When I calmly refused to accept her explanation, she said, "well let me go talk to my manager." After reviewing it again, they came back and agreed to "make an exception this time." While I appreciated the resolution, the phrasing made it sound like they were doing me a favor rather than correcting an unreasonable assessment. For a brand built on trust, quality, and image, this return policy feels out of step. Customers shouldn't have to surrender visibility of their property or defend themselves over something as trivial as glitter. Luxury should extend to how people are treated--not just what they're sold.

God for bid somebody answered the phone here for once in their life. Impossible to get someone on…read morethe phone