This shop is conveniently located but based on their service i would certainly drive out of my way…read more They are honest, quick and understand the little things that go a long way with customers. My last visit could have easily resulted in a new derailleur system but they provided some quick adjustments and lubrication to restore a rusted system. Ill be back.

Eden Prairie store I…read morewas sold a bike rack and told if I had any questions when I assembled to just ask. Well I couldn't get one screw to work and when I called back the man on the phone said to drop by they would be happy to help, very friendly. Unfortunately when I arrived the staff was annoyed, blamed me for the screw issue, a part was missing, actually fell off and fell into the box, which I didn't see. He was irritated I was asking questions, he was very impatient and rude. I returned the $300 bike rack. If he would have taken the 15 minutes to help me you would have had a sale. I've always had positive experiences there. Not today.

Jeremy helped me pick out the right boot size. Best service so far, and the prices are very good.read more

When I needed to buy new ski boots because my previous pair literally shattered off of my feet,…read moreHi-Tempo was there with just the boots I needed, at a good price and with knowledgeable and helpful staff to help me get the best fitting pair of ski boots I've ever owned. So, logically, when I decided that this would be the year for me to finally wrap my head around this whole "snowboarding thing" they were my go-to guy, er.. store. I stopped in mostly just to figure out what size boot I needed, since it is a bit different than fitting a ski boot or a shoe, and walked out with a really comfy, and kind of snazzy looking, pair of boots for under $200.

I made an online order of kendama. Their website did not allow shipping to Hawaii. I called the…read morestore and spoke with George. He checked with the manager and worked it out. George not only gave excellent customer service but was friendly too.

Very friendly service! Recommend if you are looking for longboard equipment…read more Will come again.

Fantastic service department that helped walk me through exactly what my bike needed. They explain…read morethings in a way new riders can understand. Will be back for sure!

I had a very disappointing experience with Erik's Bike Shop…read more We purchased a brand-new pair of skis and bindings from the Rochester store. Their technicians also professionally mounted and tested the bindings when we purchased new ski boots. Despite this professional setup, the binding unexpectedly released while my son was skiing, causing him to fall. After only two ski trips, the skis were also already visibly chipped. When we brought the equipment back to the store, they refused to issue a refund. The only option they offered was a replacement from the same manufacturer, even though we had already lost confidence in the product's safety and quality. What was even more disappointing was the customer service. Both the Rochester store manager and corporate customer service were dismissive of our concerns. Instead of addressing the safety issue, they insisted the remedy would not be a refund and suggested the problem could be "as simple as a screw coming loose." They even tried to blame the situation by saying my son weighs more now than when the bindings were set, even though the bindings had been professionally adjusted and tested by their own technicians just the month before. For a shop that markets itself as a professional ski service provider, this response showed very little accountability when something goes wrong. Based on this experience, I cannot recommend buying skis or having bindings serviced here. For reference, Better Business Bureau currently lists the company with a D rating and multiple unanswered complaints.

First, beware - there are 3 stores and it can be confusing. The staff in each store know that it…read morecan be confusing and are happy to direct customers where they should be :) Parking goes through each store, so you can just drive back. The boot team did a wonderful job! Fitting, getting the perfect ski boot and making sure we would be happy with it! They also beat the prices of many of the other nice ski boot places in down! I really can't say enough about their customer service, everyone was helpful and friendly. Will definitely be going back for all my ski needs!

Just bought two full pairs of skis today with Lucas! He hooked my husband and I up with skis,…read morebindings, boots, poles, helmet and goggles. We felt totally secure with his suggestions. He listened to our needs and wants and never once tried to over sell us. We had such a great experience and left thrilled! Lucas is awesome !

Family business, Superb customer service,…read moreKnowledgeable staff, Good sales, This place is unmatched. Truly. Five stars!

Joe's Sporting Goods has an enormous selecting of fishing stuff - nothing much for fly fishing but…read morepretty much everything else. Their staff is knowledgeable, helpful and friendly which isn't always the case at other large stores. I didn't look past their fishing department but the store is huge and well stocked probably the most well stocked outdoor store in the Twin Cities. In fact you may be overwhelmed. Lots of parking and close to a freeway so access isn't a problem.

My first visit to the store was per a recommendation from my neighbor. I needed to replace the…read moreinner tube of my bike tire and he suggested I purchase the tube from here. I walked in the store and was immediately greeted. I told him what I was looking for and he walked to a display and brought me exactly what I needed. Super helpful and friendly. I walked around the store a bit and found Osprey hydration backpacks for 50% off. I had been wanting to try one and it was a price point that made giving it a go a perfect option. Very happy with my experience here.

Went in for repair of another bike and ended up talking to Mike in bike sales. He so very kind and…read moreknowledgeable. Took time to contrast and compare features on different e-bikes. He spent as much time as I needed to understand all the options and why you'd want one over another. Top notch.

Fantastic service. They do not want to just make a sale, they want to take care of you. They will…read morehelp you get the best for your needs. Thank you Jake.

Jake is the man. Patient, knowledgeable and helpful. Got me all setup and I couldn't be happier.read more

This is an excellent bike shop! The employees are so friendly and helpful. The service was…read moreamazingly fast and they beat their own deadline for my bike being done by 3 days! I just can't say enough for these ladies and gentlemen.

Like to work with a local business who specializes in bicycles. They have knowledgeable, friendly…read morestaff who know how to assemble, service and maintain bicycles. After my recent Trek Verve 2 purchase, they will provide a free annual tune up and free adjustments for two years.

Excellent work on our 30 year old tandem bike. Rides like new. Strongest recommendation if you need…read morework

A sweet friend and I were roaming downtown Shakopee and this shop happened be open. Our curiosity…read moregot the best of us. We just had to stop. Very clean shop. Awesome, friendly owners a as t the front desk that were available to answer all the questions my guy asked. Absolutely awesome bike shop!! They had lots of fun bike tassels, bells and lights available to purchase. They sell both new and used bikes. They had some cool bikes that brought back some childhood memories. They also have a large room that they do bike repair in. If you are in the area and have some bike needs (or looking for some fun accessories that you aren't finding elsewhere), I highly suggest popping in and checking them out!