We had a roof leak in the middle of the night. We placed a cooler chest in our attic to catch the water until we could make calls to roofers in the morning.
We called Platinum because we had used them in the past for a different leak. It was a Saturday, so I was uncertain what kind of response, if any, I might get when I called. Luckily for us, Platinum uses an answering service. The answering service asked if it was an emergency; we said, "no", since the cooler in the attic was containing all of the rain.
The answering service forwarded the information to Platinum who sent someone to our home before noon. The Platinum representative climbed on our roof to discover several of our shingles had blown off due to the severe weather (and questionable installation technique of the original roofer--NOT Platinum).
Since rain was not due for the rest of the weekend, our work was scheduled for late Monday afternoon after the roofer completed another previously scheduled job. By Monday morning, the forecast was for rain by early afternoon which almost caused the postponement of our repair and another attic cooler full of water. However, Platinum called was able to send a roofer who did the repair around lunchtime before any rain had fallen.
By the way, We called another roofing company (a company that advertises on The Weather Channel) on Saturday morning and left a message with their answering service. We still haven't heard from them. read more
