I don't like leaving negative reviews, particularly when the owners are incredibly nice people, however, I am rather dissatisfied. I dropped off my Audi for an interior detail only on Jun 1st per the appointment. I didn't get it back until Jun 3rd.
When I picked the car up I spoke to Tracy about how dirty the floors were (there were no extraction lines in the carpet, particularly the rear) and a few other areas. She agreed and had me sit in her office while Tom used an extractor to go over it. When I got home I looked over the car and noticed many things not cleaned. I sent Tracy a text with 21 different photos of various spots that hadn't been cleaned (door pockets, center console cubby, rear arm rests, heavy dust on steering wheel airbag cover, etc).
She kindly rescheduled me for the following week to come back to take care of it. When I picked up the the car the second time (after hours due to my work schedule) , I noticed it definitely was better, the carpet was clean, a spot on the a-pillar was taken care of, etc. However, I had more time once I got home to take a look. I still noticed many of the spots I pointed out were not taken care of. There was a food dropping on the rear dead rest (small but an item I pointed out, easily cleanable), the center roof console still had dirt on it, the seat belt food stain wasn't touched, center console leather wasn't clean, b pillar still had lots of black near where the seat belt retracts, basically about 40 percent of items in my photos not taken care of.
I didn't bother to take it back as it's simply too inconvenient. In the end I did my best to clean what I could on my own. For $200 I expected more. If you are wondering how dirty the car was, it was rather clean, 40k miles, light interior, I only drive 15 miles to work and back. Granted it's a very light beige interior hence dirt shows up more. The worst part about it was Tom told me he spent time cleaning it when I picked it up the 1st time, yet on the second pick up, he told me he didn't personally clean the car last time and was overbooked. Sigh. Perhaps I'm picky, but again, at $200 I expected more. All the best read more