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    Platinum Custom Car Care

    5.0 (3 reviews)
    Open 9:00 am - 3:00 pm

    Services - Platinum Custom Car Care

    Auto detailing work

    Auto electronics installation

    Auto electronics repair

    7 More Services

    Paint and exterior protection

    Auto paint restoration

    Auto bug and sap removal

    Car wash

    Headlight restoration

    Interior detailing

    Wheel and rim detailing

    Platinum Custom Car Care Photos

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    Precision Sound

    Precision Sound

    (44 reviews)

    One star is generous. I originally went in for a quote on a remote starter and passive locking (car…read morelocks 30 seconds after the last door closes). I scheduled an appointment for 11/4 at 9 AM and dropped the car off the night before. I was told it would take 3-4 hours and they'd call when it was done. They didn't. Of course, they didn't. Hours 3, 4, 5, and 6 went by with zero communication -- not even the bare minimum courtesy you'd expect from a half-functioning business. I finally called around 3 PM and was told they were "wiring the module" and needed another hour. I arrived at 4:15 PM -- still not done. So I sat and waited until 5:15 PM, after the owner had already bailed for the day, before the car was finally finished. As I was being shown the fob, I asked about the passive locking. The tech casually hits me with, "No, you just lock it with the fob." So after 8 hours, they couldn't even manage to install the one thing I specifically requested. His excuse? "No one told me." The lack of communication in this place is honestly impressive -- but only if the goal is to fail. He then told me to come back the next day so he could "just drop the dash and turn it on," like it was as simple as flipping a light switch he forgot existed. I came back the next day -- and shocker, that tech wasn't there. Instead, the owner, John, steps out and immediately contradicts everything his own employee said. He calls the manufacturer and, surprise surprise, the module they installed didn't even support passive locking in the first place. So yes, after wasting an entire day of my time, they had installed the completely wrong hardware. John said he would overnight the correct module and call me when it arrived. He didn't. Naturally. Thursday came and went with no call. I had to call them on Friday, only to be told I now needed yet another full appointment. When I asked how long this so-called "easy fix" was going to take, after hearing that line repeatedly, John responded with the most useless answer imaginable: "It takes whatever it takes. We'll call you." Translation: We have no idea what we're doing, please stop expecting competence. So I dropped the car off Sunday night for a Monday 9 AM appointment. Once again, the entire day passed with zero communication whatsoever. I called at 3:30 PM -- same copy-and-paste excuse: "We're wiring the module, another hour." No call after that, obviously. At 5:03 PM, John leaves a voicemail claiming they're closing because I "wasn't there," even though I was literally five minutes away and had received no updates besides the one call I made. I called back instantly -- straight to voicemail. At 5:07 PM, I arrived to find my car still sitting inside the shop and the place completely closed up. They didn't even have the decency to wait the extra two minutes after leaving the voicemail they should've left hours earlier. This shop is a complete joke. Zero communication, zero professionalism, zero accountability, and nonstop excuses. Two full appointments, two modules, and several days of wasted time -- and they still couldn't deliver the service I originally requested. And to make it worse, the half-baked system they DID install doesn't even work correctly: * If any door except the driver's door is open, the system still locks the vehicle -- totally incorrect behavior. * Once the vehicle auto-locks, it won't unlock with the fob or the app after about 5 minutes. * Only one of the two fobs actually works. * The "alarm" is a sad joke -- all it does is flash the high beams like the car is trying to signal for help. At this point, you could hand the tools to a random passerby and get a cleaner, more accurate installation. Truly, anyone off the street would've done a better job. I genuinely don't think it could've come out any worse unless they intentionally tried to mess it up. Absolute bunch of morons, with a bunch of fake signage claiming they're the best. I think their BBB Accredited sticker on their door is funny, given that the BBB website says "Not Accredited" in big, bold letters.

    I was first given a quote of of 469.00 including installation. But when I came in to have the work…read moredone. I was given a different price of $524.99, I mentioned the man earlier quoted $469.00 he said the product 399.99 plus 100.00 for labor, I agreed to pay. But then upon picking up my car I noticed the receipt said $624.00. These people are a rip off . Don't trust what they say unless you have the quoted price in writing.

    LJ's Car Wash and Detail Center - Acura MDX

    LJ's Car Wash and Detail Center

    (38 reviews)

    I am completely impressed with Finish Line's detailing team and management. They provide a quality…read moredetail service at a good price with exceptional customer service. I've used them before but this past weekend, I had an emergency where I needed to get my car detailed on Sunday because I had to drive my boss to New York this week and it looked like a bomb had gone off in my car (I have kids). They don't offer a detail service on Sundays but the manager said he would make it work for me and told me to bring my car in on Sunday morning. Sure enough, I brought it in and they got to work on my car. When I got it back 4 hours later it looked like new. Thanks Finish Line for going the extra mile!

    Really disappointing and frightening experience here today…read more I originally brought my vehicle in to be looked at and was quoted a price in person. When I returned for my appointment, I was then told it would be higher due to pet hair--even though my vehicle had already been seen and nothing had changed. We agreed to the updated price and I paid. The change in pricing after my vehicle had already been inspected felt misleading. After waiting over an hour, my car was finished, but there was still visible pet hair. I politely asked if that section could be vacuumed again since I had paid extra for it. The attendant was happy to help, but was abruptly stopped by the manager, who then came over and quickly escalated the situation. He raised his voice, told me I was being difficult, and said there were other vehicles to attend to. This happened while I had my 10-month-old baby with me, which made the situation even more uncomfortable. I felt very disrespected and degraded during this interaction. I asked for the owner's contact information to share feedback, but that was refused. During the interaction, the manager took photos of me and my vehicle without explanation, which I found concerning and made me feel extremely uncomfortable. I then took photos as well for my own protection and documentation. My family has used this business in the past for car washes and window tint without issue. This was our first time using their detailing service, and based on this experience, we will not be returning. I would expect management to treat customers respectfully and communicate in a professional manner. That did not happen in this case. Photo from the interaction for context.

    Platinum Custom Car Care - auto_detailing - Updated May 2026

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