I had a dent on my bumper that was preventing me from passing my state inspection (even though it's…read morepassed for the last 10 years), so I called up Mike's to talk about options. Steve Medeiros answered the phone and suggested we try to push the dent out because why would I want to replace a bumper on my older car. I was surprised that he suggested an easy fix and so so grateful. I came by the next day and he spend about 30 min pushing the dent out himself to much success! On top of saving me the cost of a new bumper, he didn't charge me a penny for his time. I owe him big time and plan to go no where but the Mike's Auto Body family of businesses. I am so excited to now have a auto shop that I can trust :) Thank you Steve!! P.S they have two adorable pups in the office. Because of that they get an 11/10 :)

Requested estimate, the owner had a 15 year old girl (approximately)…read moreto look at my scratch, no dent, just a scratch. The owner gave me an estimate of $600, without actually looking at the car? A very bad experience, I would avoid this shop, they don't care what you say or what you want. Signed, Disgusted!

They buy junk cars, patch them up and sell them. stay away from them at all cost. Do not buy…read moreanything from them and don't trust them with your vehicles

(The pictures are out of order for some reason but I labeled them even if it's pretty obvious)…read more So this is my 2008 Toyota Camry. It's nothing fancy but I love this car a lot and it means a lot to me. It used to be the car my grandparents drove me around in when I was little. I won't ramble too much about it's backstory but long story short my grandmother has since passed and my grandfather gifted it to me when I got my license. So in April I was in a really bad accident. I got nailed pretty bad in the passenger side. It was bad enough that the engine shut off and my hazard lights turned on automatically. Anyways, the insurance company totaled it and I was devastated but not really surprised because its a 2008. I've gotten work done by Dave & his employees in the past because of a minor fender bender and my parents have gotten all of their cars from him in the past so I felt that he was the best person to bring it to. Fast forward a couple days when he got back from vacation he DID advise that I don't bother with it because of where it got hit and the amount of money in damages it was. I explained my situation and the sentimental value of the car to him and persisted that I was more than willing to pay out of pocket whatever the difference was between what the job was worth and what the insurance gave me. He agreed to fix it and even still he insisted I would not pay more than what the insurance company gave me and after a couple of weeks I went to pick it up and my total was 700$ less than what the insurance company gave me and over 1000$ less than what the appraiser said the damages were! I still had a couple of minor issues with the interior afterwards and he fixed all of those too without charging me another dime. Overall, Dave took care of my wallet and my car and I couldn't be more grateful for his willingness to help me out in a tough spot, and the quality of the work done on my vehicle. I hope I don't have to go to his shop anytime soon again lol but god forbid anything happens to my car again I 100% know where I'm taking it. Everyone that works there is very nice and show genuine compassion for their customers. If anyone reading this just smashed up their car and want it back new without having to sell a kidney, this is definitely the place to go. Once again thank you Dave for helping me out I REALLY didn't want to lose this car.

Unfortunately, my car has been hit and vandalized on more than one occasion, and Carl's has been…read morethere every time. I can't say enough about Cameron and his wonderful customer service! Not only were they able to finish my car, recently, quicker than expected, but they are also reliable and kind in what is an otherwise crappy situation. Thank you again, Cameron, for everything. I can't say enough about how wonderful these folks have been!

I was referred to Carl Collision because of the recommendation of my family as well as my car…read moredealership service staff who has been impressed by their amazing service in the past. So when I needed service for my car I had scheduled car repairs service with them. I have an amazing experience with all of the Staff there. However Lee Camara who is the front office manager was the 1:1 contact person for me. Lee has been an outstanding customer service skilled staff who know how to communicate with customers going through the stressful times during a car collision. He was there all the way with me to provide a clear vision and support for everything possible on earth to soothe the pain and stress I was going through! He provided not only the best communication skills and support but because of his amazing empathy and emotional connection with the customers he also provided me with the excellent education on the service and repair work that needed to have the car back to its baseline. He was skilled not only with empathy but also definitely with great professional experience and amazingly gifted customer service skills! He arranged enterprise rentals having me a same model of a almost brand new rental car to make me comfortable and familiar with my transitional time driving experience. He took care of everything from paperwork for arrangements for additional appraisal from the insurance company, arranging rental car delivery and keeping me up with regular updates on the progress of the repairs process . Finally he arranged to deliver my car when repairs were completed making sure it was the right time and right place for me to arrange to deliver my car . My car looks even better than before with the amazing service of Carl Collision Center. I strongly recommend them for anyone who is looking for an empathetic and person centered car repair service experience after going through a traumatic experience with the car accident or damage . I am very happy with their service!! Nicole A

I recently had my car repaired at this body shop, and I couldn't be more satisfied with the…read moreexperience. From the moment I called them, the staff was friendly and professional. The quality of the work was outstanding, my car looks as good as new, and you would never be able to tell it had any damage. They paid close attention to detail, and everything was completed even earlier than promised. I highly recommend this body shop to anyone looking for reliable, high-quality auto repairs.

Shoutout to Dave, Tracy, and Meredith - my family and I have brought many vehicles over the years…read moreto them and when my "beater" car had an unfortunate run in with a snowblower, I didn't hesitate to call them. Even though it's not a brand new car, they still take care of everyone and do a phenomenal job and this latest incident was no exception. Their entire team works wonders and I couldn't be happier. Thank you again and anyone that needs their services, I'm positive would be more than happy with the results they provide.

i called about my car wet carpet, he was nice, intelligent and helpful. His address was easy to…read morefind and he met me at the door.

Richard did a great job restoring my hit and run to my rear hatch! A beautiful job was done to…read morematch the color of my hatch to the rest of my baby! Thanks again!!

I cannot say enough good things about this business!!! he did a fantastic job repairing a car that…read morethe insurance company said was totaled! he finished the job three days AHEAD of schedule, and came in right on the amount we agreed on! I will never go anywhere else for any auto body needs I have in the future!

From the owner: Auto Body RepairAt Deschene's Auto Body Repair, Inc., our top priority is the quality of our work…read more We offer paintwork repairs to scratches and dents, as well as repairs total body vehicle repairs damaged by collisions. Since 1981, Deschene's Auto Body Repair, Inc., has been providing the clients of Fall River, MA, with impeccable service. We are family owned and operated. Call us today for more information!

Thank you for a great job installing a front splitter on my Golf R. Looks awesome!…read more I'm so glad I found your company on Yelp.

From start to finish, my experience was truly A+. I primarily worked with Janice and Brad, but…read moreevery team member I encountered was outstanding. The quality of work was exceptional, but what really set this experience apart was the communication and customer service. Janice kept me informed at every stage of the process, setting clear and realistic expectations about the timeline--and they even finished ahead of schedule. Brad walked me through the final bill in detail, making sure I understood all the services provided. After a terrible experience with Arbella Insurance, working with Total Care was a breath of fresh air. They turned a frustrating situation into a truly positive outcome. I couldn't be more grateful.

EMPIRE FORD IN FALL RIVER- WHAT A SCAM. Worst experience ever!!! After speaking the the online…read moresalesperson and the Manager Bryce, regarding the purchase of a normal Transit cargo van, I drove almost two hours to Fall River only to find that the van was different than advertised - it was refrigerated. They offered me a vehicle from another location that did not at all match my needs. Bryce never came to meet me and apologize, nor did he call me or write a note. And after causing all that mess, they NEVER CHANGED THE ADVERTISEMENT. It's still there.

Fall River Empire Ford Sales Service Team Horrible Customer Service, Disrespect, and Full of…read moreExcuses After two weeks passing from buying my truck and being told that the dealership had to register my vehicle, I received a call stating that a VIN check needed to be completed in order to register my vehicle in RI and when could I meet them. Knowing RI, I said OK. We scheduled for three days later on Monday morning at 9am. After taking off from work to be at the local PD Monday morning for the vin check ten minutes early, I waited until 9:15 and texted back to the dealership asking where they were and when would they arrive. This is when the excuses began. The first excuse was "I had to run into the office to get the paper and that it was beyond their control". When I then asked when the person would meet me at the PD I was told about 40 minutes, but that traffic was heavy. When I responded that this was unsatisfactory as this had been scheduled the week prior the excuses continued. I was then told that this person was doing me a favor because the sales department screwed up on my registration paperwork, that they were trying to clean up the mess, and that this was a courtesy. I could have sworn that I paid a fee for the registration service? I replied, so now it is my fault that this wasn't done? Then I got the "hang-up don't care" response, I'm going to have one of the sales managers call you. Never happened. Around 9:40 this person then emails me the title paperwork that I need and suggests that I do the VIN check. My response, so now I am doing your job. So I began the process. It was now an hour into this mess and they still had not shown up. So I asked the person if they were still coming to get the paperwork and they said that is why I emailed you the paperwork. Incredibly poor customer service I responded. Because they were able to scan and email the paperwork, I suspect that this person never left the dealership and was lying to me the whole time about heading to meet me at the PD. I then called the manager and left a scathing voicemail. As I was finishing the VIN check an hour plus into this fiasco, the manager called and I explained my horrible experience with his dealership personnel and that I was very pissed off and angry for all the reasons previously stated. He said he had no excuse for what happened. I thought, finally I am speaking to someone at Fall River Empire Ford who is taking accountability. Everyone else acted as if I, the customer who had spent nearly 50K at their dealership two weeks prior, was inconveniencing them and interrupting their day. Bottom line, if I was charged by Fall River Empire Ford for the vehicle registration process, I am not sure I was, then I want a full refund. At the very least, I want to be reimbursed for the $20 that I had to pay out of my pocket for the Police Department for the VIN check and can provide them with a receipt. And what about my time out of work for an appointment that the dealership called me to make and then never showed up. What a way to treat your customers! I guess there goes my free oil change. Oh well.

5 stars Located between walmart an stafford rd…read more i have had my licence about 8 years the 1st 3 dealt with shady places but joe is an honest hard working (quick good job) guy. 5 years great service From STICKER 35 OIL CHANGE TIRE ROTATION PAINT BUFF CLAIMS AUTO DAMAGE ETC JUST ASK HIM HE USUALLY HAS CARS TOO PRICES ARE GOOD he will work with you go and talk to joe!