Tech did warranty service fixing the washer issue, no problem there. The problem is the fact they never answer the phone line when I call in. Not even a return phone call after leaving a message. Horrible & Unacceptable. Highly suggest you find another appliance tech service company. read more

This company was prompt to show up but it goes down hill after that. Tech showed for warranty repair at a rental unit started demanding receipts for proof purchase. I showed up and tech was very condescending, argumentative, and apparently looking for a conflict. His paperwork Cleary stated what he needed to do. I didn't see where it said accuse the client of being a thief or dishonest. This company can piss off. read more

The bottom oven on my Frigidaire Double Wall oven stopped heating completely. When I purchased it the oven came with a 10 year warranty so I called my insurance company and the dispatched PLATINUM APPLIANCE SERVICE AND REPAIR to fix it. They were quick to respond and Luis showed up on time and quickly diagnosed the problem. He ordered the part while still at my home and the part was shipped to him in just a few days. Luis returned to replace the part and did an excellent job. I would highly recommend them for all of your appliance repairs. Very pleased with the service! Thank you Luis! read more

Platinum Appliance - Appliances & Repair Near Me

My Frigidaire Upright Freezer was frosting up. We called Frigidaire and they made an appointment with Platinum Appliance Service in Pomona, CA. The repairman came out over 2 weeks ago. He said he didn't have the part and would call us that evening to let us know if they had it at the store/shop. We never heard from him and that was over 2 1/2 weeks. I've called and left numerous messages for the to call me and let me know the status. No one has bothered to call. I've tried to get an address for this company and there is no listing. The only phone number I was able to obtain was the 1-888-805-7575. If I could, I would give them a minus zero (-0) rating. Do not use Platinum Appliance Service. read more

Louis is a true professional employee. He worked through an older appliance to find the issue and fix it. I was very happy with his attention to and commitment to doing a thorough job. The repair timeline was a little long due to getting parts. Overall, a very good experience. read more

Platinum is the company Old Republic referred me to for a washer repair. I started contacting on Thursday June 17, 2022. Had a call on my cell phone on Monday, June 20. I was unable to answer. They did not leave a message. I have called 5 times since then. Never able to speak to anyone. Have to leave message. I have to wonder how they maintain good customer service when they never have to answer a phone call directly. I can understand if there is a staff shortage but to not even make a call to let me know what they can do is not acceptable. Perhaps Old Republic should change out this contractor or maybe Old Republic doesn't care. The less claims they process the more money they make. There are a number of other Home Warranty Companies that would probably like my business. This isn't the first time I have had difficulty getting service through Old Republic. read more

Very pleased with the service I received. Steve was very pleasant and efficient. I was given a window of time to expect him, and he called ten minutes before he arrived. Problem was diagnosed and fixed within minutes. I would definitely recommend them. 3/3/22 read more

Thank you, Thank you, Thank you!!! Our 20sqft stand up freezer wasn't keeping temp and I had to throw out about $1000 worth of meat. Luis came today and fixed the issue. Luis was very professional and was focused on the task at hand. I definitely recommend Platinum Appliance Service and Repair. Thank you again Luis! read more

Highly recommend them Luis was here early and I was so greatful and surprised . He fixed my washer very quickly and was very fair on price. I even called around for a few quotes and his was the best . So lucky I got a hold of them and will be calling Platinum repair&services from now on Thanks Luis!! read more

Platinum Appliance service offers expert definitions, service, and identifies the issue the first time. I highly recommend their services. They fixed our appliance issue and we are very happy. Thank you read more

Terrible customer service, technician showed up without the part required to fix my dishwasher, and waited 2 months for him to show up at my door to tell me he didn't have it. Whirlpool dishwasher broke, still under warranty, called whirlpool and they sent these guys out. First technician tells me he needs 2 part but one is on back order due to the pandemic. I understand as you know global pandemic. He tells me they will reach out to me when the part is in stock. 2 months go by of me calling once a week to get an update and nothing happens. I finally have enough and call Whirlpool, guess what the have the 1 part Platinum was waiting on. They send it to me directly because it will be faster. Great news, I call Platinum to get an appointment scheduled but the earliest they can do is in 1 week. Fine I have waited this long. Technician shows up at my house and asks if I have the part I say yes than asks if I have both? I do not, we were only supposed to be waiting on one. The part that was in stock is not in stock anymore. Why would the technician show up at my house without the required parts? is the first of many questions I have. They are looking for the part that is needed and it is on back order. They tell me I have to wait and they will give me a call when it is in stock. I ask to speak to a manager and the rep tells me she is unable to do that, but he should get back to me 2 days. I get call from Chuck and he tells me their warehouse lost it and they have to reorder. I call Whirlpool and they are shipping me a part and it should be here in 2 days. Do not use this service if you can avoid it. Long wait times when calling in and no communication equals poor customer service. read more

Louys is excellent. Thank you for getting at the route of the problem with my dryer. My Speed Queen dryer would get so hot it would almost burn my fingers when I got the clothes out. From now on Platinum will be who I call for all household appliance repairs. read more

Very professional. Had problems with my washer was able to fix the problem in one visit. Had called other provider and never received a response. Quick response very courteous customer service. read more

Great service! Luis arrived earlier than expected, diagnosed the stove's problem quickly. Nice guy, clearly knew what he was doing. I'll definitely use their services in the future. read more

Friendly, professional and fairly priced. This is one excellent business owner with great work ethic. If there were 10 stars, I would apply them. Luis Melgar (Senior Technician) is one of the nicest most honest guy in the business. I needed my stove repaired on a Sunday and Luis had no problem accommodating me (I was very pleased). Upon his arrival, the problem was diagnosed quickly and my stove was repaired in minutes. I will definitely continue to use their services in the future. read more

Luis was very polite! He fixed my refrigerator within minutes without difficulty. Haven't had any problems with it since. I will be calling him back for my appliance repairs without a doubt!!! read more

Just got my fridge repaired by Luis and he knew what he was doing and was respectful of my house. Would definitely be calling them back for more service. Highly recommended! read more

Luis was extremely helpful. I was able to schedule an appointment for him to come out to take a look at my fridge on very short notice. He was flexible with my work schedule when it came to the appointment. He inspected our fridge and gave us a quote. Unfortunately our fridge was not worth repairing and he was very honest about that, i appreciate him being honest as opposed to charging me to "fix" it knowing the truth. I will definitely go back to Luis if any appliances break down again! read more

Fast and friendly service Luis took time to explain. What repairs needed to be performed. He did a great job on my refrigerator I would highly recommend him read more

Worst customer service ever, worst experience ever. Literally two of the their workers one with the name Alex has the worse attitude I've ever seen. They came to our house 3 times and all 3 times they explained that our ac was leaking. I asked how long it will take they answer with i don't know ask our supervisor. So you're really sayinf I need to be put on hold everytime I call they come to see what they're doing to my ac. Like do the technicians not know what they're doing? Not only that even when they were leaving they didn't explain to us anything and just said they had to come again. I wanna know why it takes them more than 3 times to come fix an ac and over a month to fix it. I talked to the supervisor and all he was able to say was "our technicians are not rude it's cuz they're busy". With this attitude I doubt they'd be busy. Not only we're they rude the had the audacity to argue with me outside my neighborhood and drove off when I wasn't even finished talking to them. Definitely do not recommend. I bet I'd be able to fix my ac myself faster than they can. read more

I highly recommend this company. I was having issues with my washer and dryer and Luis fixed it in no time. Great service!!

A technician first arrived at our home on 1 Jun, after waiting a week for the appointment. He arrived diagnosed the problem within 5 minutes then stated the dreaded words...you have to wait for the parts. We waited another two weeks-this means we were without the use of our refrigerator the entire time. They would not have arrived unless I complained often. You see, they have this idiotic rule that they must only receive parts from one distributor....who of course didn't have the part. I did my own checking and a place called the Parts Warehouse has 29 of the required part in stock and prepared to ship overnight at no additional cost. When Platinum heard this they miraculously found one from their Whirlpool rep. Oh boy, I was finally on the schedule for the repair...after 3 weeks. The tech arrived, installed the part and did not fully test all the functions. We discovered shortly after he left that the water and ice functions we no longer working...NO ICE NO WATER, which was functioning before the repair. Sure, the refrigerator was finally cooling. The call-in center then suggested it would be another week to get a technician out to see what this problem was. Hey, the guy didn't fix it right the first time, now I'm asked to wait another week. When requesting to speak to a supervisor this time...never heard from him. Amazingly, the tech somehow found an opening in his schedule to trouble shoot within 3 days from the failed replacement. Yep you guessed it, the part he replaced from their required distribution and Whirlpool rep was bad. No timetable is given as to when the part will arrive...which means I am still out the full functionality of a $4000 Kitchen Aid refrigerator. I should add, of the 4 appliances with the Kitchen Aid Premier-Designer tag we bought as a package...in the 2 years we've owned them -3 of the 4 have required repairs. Heck our hood fan came out of the box broken...and had to have Platinum repair (that only took 2 weeks to repair) as the so-called Whirlpool designated repair team. I'm sure Whirlpool in its infinite wisdom is still offering no parts which are needed, and of course they can't call Parts Warehouse for a replacement for some ridiculous reason, who by the way still has dozens. If I would have called anyone else, I'm sure this would have been rectified... heed this warning and call anyone else to repair your appliances. I sure am next time! read more