With the transition in management an awful lot, perhaps everything, has been lost. Abruptly terminating access to basic services (SSH) to all customers, including a 17 year customer like myself, and a dismissive "I don't know what to tell you" response from support starting a blame-game noting that external "jackasses" were at fault is no way to run an ISP, or any business for that matter.
In today's world it only takes a few minutes to move to a new ISP, and that is what I had to do, to one who provides SSH access. read more