I called ahead and was quoted $100 for a screen repair, including the fee for the technician to…read moretake a deeper look at the phone. I mistakenly told them I had an iPhone X when it was actually my boyfriend's iPhone 14. When I arrived, the price jumped to $191. I understand newer phones cost more to repair, but I was surprised that the price nearly doubled. The repair was completed, but the unexpected increase was disappointing.

Great job on the repair to my phone. Quick turnaround and knowledgeable staff. I took it in for…read moreservice in the late afternoon. Received a call the next day that the repair was completed.

Took 3 weeks to fix my laptop and now my keyboard is flexing. My model is rigid and not supposed to…read moredo that. Next time I will fix my own computer as I do have years of experience in that going back to 1999. I just figured I would give it to someone who does it for a living so that I could focus on other things. Silly me!

The main technician, Ted, was incredibly rude -- he spoke over me, ignored that I have a stutter,…read moreand even yelled at me to hang up because he "might lose two other calls." That's completely unacceptable behavior toward a paying customer. They never mentioned repairs would take 2-3 days. I was clearly told it would be done overnight or the next day, which I have in writing. Once they had my laptop, the story suddenly changed. The communication was chaotic and inconsistent. They also pressured me for my password even after I explained that my computer contains sensitive client banking data, then backtracked and said they didn't need it. For that, they charged almost $300 for a basic cleaning and repaste. Their Google page doesn't even list a proper address, which is concerning for a repair shop. Unprofessional, disorganized, overpriced, disrespectful, and completely lacking in understanding for people with disabilities. I would never recommend this place to anyone. I'd rather trash the laptop than hand it back to Ted -- that says everything about how much I trust his shop.

Competent, personable and helpful! Allison and the others have a wide range of experience across…read moreplatforms and have been very helpful for a customer who uses a variety of Google, Apple, and Microsoft hardware and software.

I spent two separate two-hour sessions with Apple support and another two-hour session with…read moredifferent IT consultant I use--six hours total--in a futile attempt to solve a problem with the disappearance of one entire email account. All three consultations failed to fix a crippling condition. I spent 27 minutes with Peter at Technician X during which he not only solved my problem but also another problem I didn't even know I had. What a shame I can give him and Technician X only five stars. I'd dump an entire constellation on them if I could! I almost wish I had a new problem to take to them just for the fun of watching genuine experts do their thing...