Placed an order for a small aquarium online. Site has big red banner that says "Free shipping on…read moreorders over $150". Didn't see anywhere where it clearly said I had to pick it up. So I placed the order then got a call asking if I was picking it up. Very shirty attitude from the person. Told me it would cost me another $200 to ship. Already paying almost $700. I wasn't happy (who would be?) but not abusive and was going to talk to the person about a pick up when he said "I'll refund your money" in such a way it was clear this was his preference. So I simply said...ok. Never will set foot in that shop nor order anything nor recommend to anyone. Hope it was worth the attitude.

NEVER AGAIN. Bring back the old owners. Apart from the lovely girls who groom the dogs, the owner…read moreis unpersonable and extremely rude. Every time I take my dog there to be groomed she comes out completely shorn without a phone call to advise that that is what they are going to do, no doubt to charge extra for what would have been a little tidy up. Pathetic service and pathetic running of what was a great business with fantastic friendly service.

This dog groomer made a mess of my dog!! I picked my dog up to find that she had a complete bald…read morespot taking up half of her back! Cleary her fur was shaven to short and now her skin is exposed. They had also nicked a bit of a mole on my dogs tail which was bleeding. They didn't charge me for the wash and cut but I am still very upset about the incident and will not be returning to the dog depot.

Very bad impression on this shop. I have a personal experience of finding a job here, the shop is…read moreunhygenic; and more over, has a unreliable manager; who lacks the respect for other people as well as being disorganised. I would personally NEVER buy or entrust my pet to this shop.

Although it seemed like a nice place they were not willing to tell us where they got there dogs…read morefrom and they said they get them in often, concerning me that the puppies came from a place that just keeps breeder mum dogs churning out litter after litter. I found plenty of information online that helped me decide not to buy my dog from a pet shop. This site seems to give a good comprehensive overview: http://www.wheredopuppiescomefrom.com.au/ I liked the shop and would buy my supplies there if it didn't sell live animals

From the owner: Our trained staff will show you how to use the facility and have fun when cleaning your loved pets.read more