This Pet Shop is poorly run. Staff are not well trained. They say that there staff are all Vet…read moreassistants which is a lie. There staff also judge client's when they walk into the store. If you look like you don't have money to spend they won't serve you or will just completely ignore you. I have watched many people in my local community walk out of this Pet Shop due to its bad service. The staff are also rude speaking to people. Other Pet Shops in the local area would like to see this shop closed for they also are suspect on how they are treating the animals they are selling to the public.

I have always found everyone friendly and helpful and I don't spend much at all - they have a good…read morerange and grain free dog food which is hard to get sometimes - love the DYO hydra bath - I am a shopkeeper by trade and very aware of how I am being served - they have always been great.

over the years i have tried many different dog groomers for little maltese x shihtzu, and my boy…read morewould come home acting rather timid, however once i discovered Amy, at diamond dogs, he is so excited to go there every 6-8 weeks and comes home smelling absolutely beautiful and excited. His response when I pick him up is almost like me when I have had a ME-day full of pride showing me how beautiful he is and the lovely ribbons in his hair. you do need to book well ahead of time especially around Christmas and the new year but once you are into the routine, just book in the next 6 months so that you know your baby will always well groomed

I like shopping here. This place is massive and has so many variety of products either treats,…read moretoys, oral hygiene product, barf dog food, bedding, crates, etc. I also like it that they allow me to bring my dogs here, which is good, because they love this place. It's also a great place for my dogs to socialise with other dogs too. The staff there are always friendly and eager to help. Whenever I come here, I feel welcomed and appreciated.

Went to best friends pet store at Northland Preston yesterday with the family, was not acknowledged…read moreor greeted, we were looking for about 10mins, tropical fish and plants are overpriced compared to other stores in local area. Poor customer service. Try coburg aquarium as it is a lot better range and cheaper and better quality fish.

THE MOST SENSATIONAL PET GROOMERS! This is the most amazing…read morepet grooming service I have come across. Cally the owner is so wonderful with the animals and my puppy adores her. The dogs aren't caged up when they are waiting to be groomed, they have an open play area where they can socialize, my puppy just loves it and she is so much more sociable with other dogs since going there. That is not all, the quality of the service is a bargain for what you pay. Cally and her colleges do a wonderful job at grooming my puppy and Cally (who used to be a vet nurse) also picked up that my puppy had an ear infection, which I was unable to identify myself, which in the long run has saved me a ton in vet bills as I was able to treat her immediately. I would highly recommend this groomer for any pet.

Very happy with Travis at Pet Provedore Ascot Vale. He has…read moreestablished a wonderful relationship with my cavoodle and grooms him beautifully. Also offered to trim the hair around his eyes at any time for free. Great, friendly and competent service.

Good place to take furry family to go!…read more I bring my baby dog go there last week for wash and grooming, groomer so nice and patient with my babe, also find out a lot of novel toys clothes etc....which can't find in any other shop~ my puppy don't even want to leave the shop, just like shops name:pets love me!!!! Anyway really professional service~ nice & friendly staff ~ recommend to go for try!! Bet you will fall in love right a way~(same as me~lol)

The sister and I were looking for gifts for our dogs and stumbled upon this little store. They had…read moreplenty of things to choose from. I saw toys, clothes, food, and many more. We both got toys for our dogs and the lady at the cashier was super friendly. They also have a grooming service here and I saw some of the dogs with cute little cuts. Overall, it's a cute store if you need to buy pet things. I got my gifts and I was happy with that.

DO NOT purchase from this place. They sell expired foods. And after refuse a refund after the…read morepurchase is made. Poorly managed and poor ethics from the management were to blame for this review. Buy anywhere else!!! Even buying online is so much better... And as I've found out now, cheaper.

Huge range and friendly service. Never had a problem. Always very competitive on my dog's favourite…read morefood and treats, and their new loyalty program is a winner. Been shopping here for years. Well worth the visit.

Appalling. Ignored grooming instructions to the point that our dog was unrecognisable. Owner rude…read morewhen questioned - never been spoken to like that. Dog is at home traumatised by experience.

Excellent doggie daycare! We can see the dogs playing through the clear glass and know that they're…read morein a safe, clean, fun and playful environment for the day. Caroline clearly looks after the dogs. Very professional and safe.