I really loved this place until I learned--completely by surprise--that returns can only be made at the specific store where the item was purchased.
I stopped by the Festus location to return about $30 worth of merchandise that didn't work properly, only to be told I needed to drive to the Eureka location instead. That's a 30-mile, 40-minute trip each way to return a $30 item. Apparently, my defective purchase requires a road trip.
What's especially puzzling is that both stores have the same owners. I naively assumed that if one location could take my money, another location could hand it back. Silly me.
From a customer perspective, this policy seems less about convenience and more about seeing how committed people are to making a return. In my case, the answer is simple: I'm committed to shopping somewhere else.
The even better news is that I won't need to worry about future returns because I won't be making future purchases.
It's disappointing because I genuinely liked the store. Unfortunately, the return policy turned a good customer experience into a lesson in creative obstacle courses. read more
