great customer service great products have gotten a ot of stuff from them i am sure i will buy again lol

Complete bike order placed and was processed quickly - received faster than expected from FL to CA. Minor issue with tire damage resolved quickly - replacement found and also shipped out fast. Excellent customer service. Will definitely be doing business with them again. read more

Richard was a true professional!! He was able to assist with my purchase of a BMX! I totally will purchase from Planet BMX again! I'm

5 stars every time! They answer the phone politely, answer your questions and will even go as far has personally checking the warehouse for parts availability! If everyone operated like this the world would be a better place! Exactly how a business should run. I have now placed 5-6 orders this year and all parts were as ordered and on time shipping! I keep coming back and I suggest you do the same. Get some! read more

Ordered brake parts for my mountain bike. Time passed between the order and a package arriving. The wrong parts arrived. I sent a few emails and got no reply. I found Adam's email address and contacted him directly since normal support never replied after multiple attempts to correct the problem. Apologies were made and I was told the correct parts would ship immediately. That was September 3rd. The original order was made in August. Still no tracking, no parts so I wrote again and said I needed the parts so I'd have to look elsewhere. The delays were putting me too far behind. Adam wrote me back saying he'd issue a refund and that he hoped I'd consider them in the future. Still no refund. I'm not sure what's going on. As someone who works in customer service myself, this is the absolute perfect way to make sure to lose customers and word of mouth business. If we can't even get the small orders correct, I have no faith to make even bigger purchases. read more

The owner reached out to me which is rare these days. I think they get a few stars.

After searching everywhere online and locally for a bike for my son, I found a great deal on Planet BMXs website. I ordered it and waited for my son to be thrilled on Christmas. A week later I was concerned that I hadn't received a shipping notification so I called and talked to Adam. Turns out there was some miscommunication and the bike I ordered was not available. I was ready to be bummed/pissed, but Adam came with the Holiday Spirit. I won't go into details but he made the situation right by finding me a new bike and expediting the shipping so I'd for sure have it by Christmas! It was nice to know that even though they are slammed with orders, he took the time to make our situation right. Cheers to the whole team at PlanetBmx. You have earned a repeat customer for sure! read more

Customer service is not great! Have been trying to reach them regarding an order that was placed and paid for. No one answers the phone, or responds to email. I am starting to wonder if they actually answer the phone, or if the order placed will actually be sent. Planet BMX, please listen to your messages and read your emails. read more

Placed an order for 3 items, credit card charged immediately, only got an email saying "Order completed you'll receive your items shortly". Not good enough. If you're charging me for shipping - which they are - the least they can do is provide tracking information. I should also mention the negative experience I had at their shop in Atlantic Beach - Walked up and there was a sign on the door that they were closed. Looked in through the window to see what they had - which was not much. The store is probably a few hundred square feet, tops. Some guy was inside sweeping and gave me a mean mug. So I walked off. A minute later he comes out yelling from behind - "do you wanna come in and look around?" At that point I had gotten enough of an impression what these people are like. Lesson learned. Will be avoiding Planet Bmx in the future. I'm almost willing to bed they are drop shipping their website items - which is why you're not getting tracking information or anything else very quickly. I too will say "Buyer beware". This is clearly a business that doesn't care about their customers or their experience. Shop Albe's Porkchop BMX or the others who ship quickly and provide information. I had my reservations about ordering from them only to have them confirmed. Good riddance Planet Bmx. read more

I ordered a 2020 gt pro performer after waiting months for them to come out. Decided to go with PLANET BMX after watching them on Facebook with their live feeds. Received it in a timely manner but upon opening the handlebars were damaged. The reply to my email was that they couldn't replace them. After three more emails they still haven't done anything to fix the issue. Spend your money elsewhere if that's how they are going to handle customer service. read more

I have placed one order with Planet BMX. They have a good selection of vintage old school style BMX stuff. The website is so-so and the search engine on the site is useless. There are ALOT of out-of-date adds on the homepage as well. Communication is not good. Never got a return email and after 10 calls I finally got through to a person, who was very nice and explained my order questions. SOunds like I hate the place, huh? Not at all. . .take into consideration that they are the primary source here in the US and internationally for Skyway wheels and other old school stuff. They stay busy, and that makes it difficult I am sure, to follow up. I received my order in a timely fashion. One item was backordered and arrived in a 10-12 days on a seperate shipment. Overall... good experience, just need a little better communication. read more

great bmx t shirts , super fast shipping . they have bike stuff you can't find just anywhere . planet bmx rocks .

I'll try on this platform. Can't get an answer about my order. I have called and sent email(s). No one answers the phone and haven't gotten a response from the email. I haven't received a tracking number for my husbands' Harro. Please, help! read more

Okay, I actually met the owner Ed through the Delorean community. He was always posting pictures of his Delorean with Bikes on the roof. I have always wanted a nice bike but could never afford one grownup up. I decided to buy a 24" Haro complete bike. This was the gateway bike that started my collection. The crew at Planetbmx is absolutely amazing! They are extremely knowledgeable and professional. I live in Oregon and they always take extra care shipping bikes or components to me. Most bike shops will ship the bike just the way it came from the factory. Planet BMX actually opens the boxes and adds extra padding and materials to ensure your bike will arrive in mint condition. I have bought at least a dozen bikes from Ed and his crew since 2014. They will often have special sales for the holidays which is a fantastic time to pick up a new bike or give one as a gift. They carry many different brands such as Haro, Redline, Subrosa, Kuwahara and SE. They also have the best selection of Skyway wheels out there. If you need a new bike or just a set or tires, Planet BMX is your one stop shop. Give them a call or check them out online! read more

PLANET BMX - Bikes Near Me - Jacksonville, Florida

Been wanting to leave this place a review... I've purchased a few sets of mag wheels and a complete bike from them. Every time I've ordered they've been professional and trouble free! Thank You read more

I had been looking for a PK Ripper 27.5 for months. Planet BMX's site showed that they were expecting a shipment of (5) from SE by the 16th and they were accepting pre-orders. I figured that I better check reviews online as this is a pretty expensive bike and I had never purchased from this seller. The reviews here on Yelp were quite mixed. As a test before placing my order, I emailed customer service to see if they might ignore my inquiry like others have written about. To his credit Richard got back to me at 10am the next morning letting me know that the bikes were already in their warehouse and about to ship. That reply was much quicker than I expected so I placed my order on the 15th. FEDEX delivered the bike to my door for free on the 18th! As another review stated it looked like Planet BMX opened, inspected the bike and added extra paper padding prior to shipping the bike to me. Two days later I ordered some handlebars and got them the next day! I know everyone's buying experience is unique, but for my money Planet BMX could not have done a better job. Two orders, two flawless transactions...1 Awesome "Big Boy" BMX! Nothing but good things to say about the folks at Planet BMX and how they do business. I figured I owed them this review. read more

PLANET BMX - 2020 PK Ripper 27.5 - Bikes Near Me - Jacksonville, Florida

Terrible service. I ordered from Planet BMX. They sent an email without a tracking number a few days after I placed my order. A week after the email I sent a request for a tracking number since I had not received what I ordered yet. They did not respond. It has been 3 weeks. I have sent multiple emails via facebook and email and called a few times. I have not received a response. Now I have to go through the hassle of disputing the charge through my credit card company. Buyer beware. read more

All I have to say is good luck getting the stuff you ordered.

I was upset about the way I was being treated by the staff at Planet BMX. WEEKS PASSEDas I attempted to contact Planet BMX to no prevail. I sent emails and called (leaving multiple messages) in attempt to making contact. I can understand not replying one week, maybe two weeks. But beyond that, frustrating. The most frustrating point is that I called and left voicemails just asking for someone to call or email me back to let me know if Planet BMX can help. I learned that my number was tagged to be sent directly to an answering service rather than ringing thought to the store. I verified this by using two other phones to call Planet BMX. I had no problem getting into contact with a Planet BMX bike staff member as I acted the part of a different person. I received an email from the original point of contact, explaining that they were out for a personal reason. My question is, why didn't one of the other staff members contact me and at least explain that the point of contact was out or something. Instead, I was left to figure out where to find the items I need. Planet BMX has an amazing selection of items one would need. Which is the reason I CHOSE to utilize Planet BMX to aquire those items at the beginning. Since the weeks have past, I have had to spend more money on postage in efforts to aquire those items than what I would have if Planet BMX assisted me from the beginning. I have nearly paid enough for shipping for these items as what it would cost to buy a new BMX racing bike. Planet BMX decided to contact me now, after going through that mess... I am very angry with how insignificant I was treated by the staff at Planet BMX. I'm not sure if I will allow my son's to represent them in the future. I'll have to calm down and a lot of things must fall into place before I turn back to Planet BMX, IF EVER. Now that I have identified a reliable source to obtain necessary items for building amazing BMX bikes. At least the point of contact emailed me at all, to explain HIS displacement. But that was after I posted a couple of reviews on mass media so I wonder if that had anything to do with the delayed reply... read more

I just want to say thanks to Brian, he has work with me in so many ways. If you're looking for a quality bike at a great price, this is the place... let's just say, if it wasn't for them I would not have my 29 "Big Flyer" (Black Sparkle) hands down the best bike shop in the industry read more

I placed an order yesterday and because of the craziness of the world, I decided to give them a call to see if or when the order was placed. I had kind of jumped the gun by emailing and asking for information etc. When I called I talked with a super chill guy that I didn't catch his name, but told me my order would go out today since the bike I ordered was small. The key is to call during their hours which are posted on their website. Very helpful. Fingers crossed that UPS can get my new bike here in a few days. read more

poor ordered a new skyway frame and fork , and had a few questions , no response ... bad customer service for me. read more

Received my parts and frame right away, even right after the holiday weekend. I live in the opposite coast and it sucks that we don't have any shops like this around here that specialize in bmx and retro bmx parts. Ed is awesome! read more

Five stars for Customer service!!.....One star for being on the East Coast!!....These guys are great!!...Best selection of bikes and tremendous customer service, wish they had a West coast location. read more

How do I get a hold of someone from here?? I have been having questions about a recent order and now I am stuck. The website looks great and I can not wait to get my bike but I have nno idea if I am getting it or not. Communication is bad because they are in the middle of a mov, and emails do not get replied back. Hopefully I find a solution read more

2 months, still haven't gotten my parts, or received any response to my numerous emails. I was hesitant to order, since my last order took 3 weeks to arrive. read more

Those guys at Planet BMX are beyond RAD!The selection they have is outstanding,no other company offers the products that they have.That guy Steve that works there is Sooo handsome and funny it is incredible.I will for sure always buy from them.Great Job Guys!!!I love you so much it hurts!! read more

Great place with huge selection of cool as$ parts for bmx gear. They were very courteous and respectful when there was a mix up with the shipping of a package. They quickly got things straightened out and taken care of.! For the mix up they sent me a free T-shirt and discounted the price on my purchase.! I'd recommend them for all your bmx stuff. read more

It is very RARE that I am impressed by "Outstanding" customer service because quite frankly it does only rarely happen these days. I just received, what perhaps is some of the best Customer Service I have ever received without ever seeing the person helping me. The Gentleman who helped me is named Ed, he may be the owner, because his skills were over and beyond would you would expect from an associate. And Ed if your are an associate and want to move to NorCal I have a job for you. Thanks Again for helping me with my online order. You have earned a life long customer. MGG read more

Planet BMX Rocks! You can find bmx parts and bikes all over the internet. The challenge is to find one that has good customer service. I have placed several orders, equipped my whole family with new bikes from planet BMX. I have never seen better customer service, fast shipping and packaged to make it all the way to the middle of Montana unharmed. The staff knows their business and they take a lot of pride in what they do. If you are considering shopping with them, please do not hesitate. You will be pleased! The whole staff works hard to bring this level of service and it really shows! Place your order and get your box of pure radness! Thanks guys, you are awesome! read more

Great customer service and friendly knowledgeable staff!!!! Goes out of they're way to help!!!