I was told by my boss to order flyers from PK Graphics, and it started out as a pleasant experience but quickly soured. They told us our design was to big and after going back and forth via email trying to correct it multiple times to the dimensions they needed (which they should have access to photoshop as well, and totally capable to do that themselves and email us back asking for approval..) they replied that it was still incorrect. At this point they were so unhelpful we just wanted to cancel the order and work with someone local. That's when they informed us you can't cancel, you only get 30 days credit. We were like okay whatever, but then they contacted us again a month later asking us to fix the dimensions again. So we did, but kind of confused because we thought we were just screwed at that point. They then said it would be out for print but not in the time frame we needed them so today I tried to cancel again. I called and explained I needed to cancel right away, the lady on the phone said "okay, what's the email the order is under", completely blowing over the cancelation bit until I gave her the email. Once she had the email that's when she wanted to state there's absolutely NO cancelations and bring out the condescending voice, so I mentioned not seeing that being stated anywhere when ordering. I believe it was Joyce on the phone but anyways, Joyce wants everyone to know you have to go to the FAQ before you get screwed out of your money because that's the only place the cancelation policy exists! They're just a money hungry company that doesn't care about the customers experience. read more

So I just called to oder a bunch of graphic work as I have I the past. To make sure I was calling the right company I asked if William was still there, the owner I believe. The woman on the phone said he is no longer here and was NEVER THE OWNER! she then said please do not call here again! Horrible service... I have never experienced such horrifically poor customer service and I do not recommend using them at all! I was simply calling to re-order thousands of dollars in graphic and print work and wanted to make sure it was the same place! (clearly it no longer is) Again terrible service and attitude. If I could give negative stars I wouldn't even hesitate to do so. Nothing like getting yelled at and told to never call again by a complete stranger. ehhhh not good folks, not good. read more

If I could give no stars I would! I saw the other reviews & thought I should give them a chance anyways because I was recommended by another business. I should have listened to the other reviewers. We came in on Wed, were told the flyers would be ready Saturday after 8pm. Didn't happen. Monday we were told they wouldn't be ready until Wed. We requested a refund because we needed the flyers for our business grand opening which was on Monday. They charged us $75 for the design of the flyer and would not even provide the file for the design that we paid for. Overall it was just a horrible experience and would not ever recommend. Find another company even if they quote you a longer turn around time. It's just not worth it. read more

William from PK Graphics is awesome, I'm a very attention to detailed kind of person, and he always gives me his undivided attention. He understood my marketing vision and expectations. I highly recommend their services, and efficient prices. Thank you will for my amazing business cards and menu flyers. read more

PK GRAPHICS IS THE WORSE!!!! If there was an option to give 0 stars I would. Save your money and go somewhere else. DO NOT BUY FROM THIS COMPANY AT ALL. The SO CALLED deals are not worth the headache and rudeness I experienced from the owner herself! This company needs to be out of business for ripping people off. If anyone states that this company is "amazing" they must work for them so do not believe any good reviews. Overall, this was such a horrible experience!!!!!!!! read more

I will not use PK Graphics again. I place an order recently which was not done correctly, partially due to my lack of knowledge the order got screwed up. I did explain however upon ordering I was not exactly sure how to place the order and I did receive incorrect information. Upon calling the company the supervisor told me they met the minimum requirements and were not responsible the the screw up. So much for customer service. If I ran my business this way I would be out of business in a month. read more

Company is a scam, they refuse to cancel my order and told me that it was placed on hold(no time frame) which is okay because I wasn't ready to move forward, never did the company tell me they hold for 30 days then I lose my money regardless, I paid over $300 for Flyers. I didn't ask for a refund, all I want is my order fulfilled, they refuse to credit my account just took my money, Joyce Supervisor, I will be contacting BBB and filing a complaint because this is wrong. I've been a loyal customer to this company for over 9 years, I would never recommend anyone else to them until they resolve this the right way....company ignores emails read more

Absolutely horrible company with poor customer service... I had originally used them for business cards in June, which they did a fabulous job on; however, when I reached out to them at the beginning of October to have the exact same card done, what they send me was 500 "pieces of paper with logo on it." Furthermore, it was no where near what I had originally ordered from them! When I called them to try to get them fixed they responded by stating, "Oh, sorry, we don't make those business cards anymore... but we charged you for the same quality...." $184 for 500 bs business cards. I tried working out a solution, but instead of a legitimate solution, they merely stated that they would give me a 'credit' to my next purhcase.... really?! I advise anyone to stay away from this company as they would not correct the cards, not issue a refund, and did not even sell me what I ordered. I have had to contact my banking provider to try to get my money back!! BEWARE!!! read more

We ordered from these people instead of our local printer because the price was much lower. What a mistake. We needed the banner for an event on Tuesday. It was to be delivered Monday. It has not even shipped yet, which means we won't get it for a week or more past the scheduled date. I will never use them again. read more

I will not recommend them. My order came incomplete, making the whole order worthless because I can not use just part of it. Lost my chance of business with important international leads by making my business look unreachable, incomplete, unprofessional at the conference. Trying to contact them for a refund is another unsolved issue. The guy on the chat is nice but offer no solution, except to call and ask to talk to a "supervisor", whom is the only one to approve a refund. When call, their team is trained just to blame it on the customer, a NO NO, and when I proved her with their emails saying that it was their fault she just said the same, " you will have to email the owner, whom is the only one who can approve the refund". And of course, I email 5 times already and there is no answer. So, no, I will not do business with them again and I do not recommend them. read more

I had requested a quote for a simply print job. When I called they said I had to email the request. Which I did. I received an email back from them saying they had received my email and will work on the quote and be back to me in 1-2 business days. A week later I called them back to see if they had the quote ready. They said to email the request again. Which I did. It has now been 3 weeks and still no quote , no call from them, no email. Save your self the headache and go to next printer on your list. read more

This is my second order with PK Graphics. My first experience was better than my best expectations. My second order had some minor changes, no problems. Changes were made and the printing will be done next day. Can't say enough what a pleasure they are to work with. I would highly recommend this company to do business with. read more

I had no choice but to give this business a one start rating. If it was up to me no stars. First off Will, the owner of pkgraphics on Washington Ave and 9th street is a JOKE! My husband and I decided to get our business cards for our Yacht Charting company from them. Worst decision we ever made. The information that was given to us by Will was vauge and mis informative. We were told that the turn around time was 2-3 days, which we were all right with. After purchasing we were told that they are not opened weekends and will be closed Memorial Day. My husband sent Will a pdf with our finished product and then noticed a typo. My husband called up Will to stop that one that we were going to send him the corrected one. Will said, "No, sorry I sent it already so that you can have it by Wednesday." Well, Wednesday came and left no business cards. Today is Thursday and after numerous calls to both locations our cards were ready for pick up. When my husband arrived at PK Graphics he was horrified at The garbage he was presented as his so called "silk laminated business cards". First they were cut wrong,or crooked" like a kindergartner cut it with safety scissors"!! Then the roller print was all over the card,back and front. And to top it off "will " acted like i was suppose to be OK with the in tire situation, and tells me "well, i guess i'm going to have to give you a refund"! not once did he say "sorry for the in convienanace how can i make this better for you... He cost me a very important business re union and presentation a with Miami"s top yacht brokers and buyers.... All because of his greed for a buck and no loyalty to the custumer.. "WILL" you need to go to BUSINESS MANAGEMENT FOR DUMMY'S" And learn to treat every customer like it's your last, cause if you keep doing business the way you do, IT WILL SOON BE YOUR LAST CUSTOMER!!!!!!!!!!!.. " SAVE TIME, MONEY,AND DIS HONESTY AND SWINDLING OF YOUR HARD EARN MONEY!! THERE ARE BETTER AND CHEAPER PRINT SHOPS ON THE BEACH. I JUST FOUND ( ELITE FLYERS 407 Lincoln RdMiami Beach, FL 33139 [800) 538-8091) 1000 laminated flyers for $95. 100% guaranteed!!!!!! read more

I placed my order July 7th and was told it would take 2-3 weeks. I emailed 2 times and called twice before Ronald ever answered my call on July 28th to let me know that my order would ship out the next day. My order arrived on 7/31- incomplete! Ronald told me UPS would pick it up that day, shop one day back to them, one day in house for completion and one day back to me. I found out on 8/5 that the order was not picked up until 8/2- Friday, not Wednesday. After 2 emails and leaving a message with 2 different people (who both said they would get back with me, but never did), I finally got Ronald- this was 8/6- who told me he would call me right back with an update. No call. I left a vm with a person, whom of course, could tell me nothing about my order, on 8/7. I got a hold of Ronald on 8/8 who said they were finishing up that day and would ship one day on Friday, putting them at my office on Monday, today. No product, no call, no email, nothing. This is ridiculous! I have used PK a couple times a year for the last 7 years and have never experienced service like this. Use another company who will actually deliver your product. read more