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    Press Concepts

    5.0 (3 reviews)
    Open 9:00 am - 5:30 pm

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    8 years ago

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    Pkgraphics

    Pkgraphics

    (14 reviews)

    I was told by my boss to order flyers from PK Graphics, and it started out as a pleasant experience…read morebut quickly soured. They told us our design was to big and after going back and forth via email trying to correct it multiple times to the dimensions they needed (which they should have access to photoshop as well, and totally capable to do that themselves and email us back asking for approval..) they replied that it was still incorrect. At this point they were so unhelpful we just wanted to cancel the order and work with someone local. That's when they informed us you can't cancel, you only get 30 days credit. We were like okay whatever, but then they contacted us again a month later asking us to fix the dimensions again. So we did, but kind of confused because we thought we were just screwed at that point. They then said it would be out for print but not in the time frame we needed them so today I tried to cancel again. I called and explained I needed to cancel right away, the lady on the phone said "okay, what's the email the order is under", completely blowing over the cancelation bit until I gave her the email. Once she had the email that's when she wanted to state there's absolutely NO cancelations and bring out the condescending voice, so I mentioned not seeing that being stated anywhere when ordering. I believe it was Joyce on the phone but anyways, Joyce wants everyone to know you have to go to the FAQ before you get screwed out of your money because that's the only place the cancelation policy exists! They're just a money hungry company that doesn't care about the customers experience.

    So I just called to oder a bunch of graphic work as I have I the past. To make sure I was calling…read morethe right company I asked if William was still there, the owner I believe. The woman on the phone said he is no longer here and was NEVER THE OWNER! she then said please do not call here again! Horrible service... I have never experienced such horrifically poor customer service and I do not recommend using them at all! I was simply calling to re-order thousands of dollars in graphic and print work and wanted to make sure it was the same place! (clearly it no longer is) Again terrible service and attitude. If I could give negative stars I wouldn't even hesitate to do so. Nothing like getting yelled at and told to never call again by a complete stranger. ehhhh not good folks, not good.

    Press Concepts - copyshops - Updated May 2026

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