This is probably the fifth time I had to rely on Rick and his crew to help me out. This time the…read moretransmission cable went out on a Sunday night and the car was stuck in second gear. Rick squeezed me in on Monday morning and I had the car back the next day. He saved me big bucks by rebuilding the cable after he found out his supplier sent the wrong part. My car is back running better than when I first purchased it. Thanks again Rick!

I'd caution all customers against using this AAMCO location. They broke parts of my vehicle and…read morewere dishonest multiple times, including the initial diagnosis. My vehicle was misdiagnosed and received an unnecessary transmission repair. During that repair, parts that were removed for the repair were broken and my vehicle is now inoperable. Before writing this review, I gave AAMCO 30 days' written notice to provide customer service and correct their mistakes, but received no response. Also before writing this review, I submitted a claim to the Better Business Bureau and awaited AAMCO's response, which was essentially to say that older vehicles (1997 in this case) break when you work on them. Before reviewing, I also filed a claim with the Oregon Department of Justice, which received no reply. I had hoped this to all be resolved amicably, but unfortunately, have received no customer support from AAMCO. The issue I brought my vehicle in for was that it was jumping in and out of overdrive after 30-40 miles at highway speed. The service manager, Rick, "road tested" the vehicle "around town" and told me it was road worthy and the fluid looked clean and good. It started doing it again after about 30-40 miles at highway speed and I brought the vehicle back. The service manager decided it needed an entirely new transmission at a cost of $3,624 based on the fact that the fluid looked "brown" and smelled "bad"-- a diagnosis at odds with the previous one. It is a fact that fluid looks and smells bad when a transmission needs a routine service. After them having the vehicle for two weeks where it was worked on by a technician named Brandon, I picked it up and tried taking it for a test drive and the exact same problem happened as if nothing had been fixed-- after 30-40 miles at highway speed it started jumping in and out of overdrive. I brought the vehicle back yet again and this time they told me that they had tested the vehicle at highway speeds under my complaint conditions by driving it to Depoe Bay and back at which point they confirmed my complaint and decided that the problem was actually a shift sensor external to the transmission which they offered to fix for free-- this was the true problem and the transmission rebuild was seemingly unnecessary. When I picked up my truck, this time the shift lever was completely loose and it had trouble shifting gears and the plastic end of the lever with the overdrive button was 90 percent broken off. When I complained, the service manager came out to look and watched the end of the shift lever fall easily off. He offered to fix it for free. When I picked the vehicle up again, there was a new shift lever completely, but the entire assembly is so wobbly and tweaked now that it jumps out of gear and you have to drive with your hand on the lever making the vehicle unsafe and unusable because all driving must be done one-handed. I also was charged a $380 4WD fee and in the process of whatever that fee entails something happened and now it won't go into four-wheel drive at all. I basically went in with a 4WD pickup with an overdrive problem and came out with a very expensive 2WD pickup that is undrivable-- overdrive does work now, however. The service manager saved the parts his technician broke and sent pictures of them to the BBB, although to what end, I'm not sure. Then he tried to say I broke the shift arm by lightly touching it while he watched it fall off with his own eyes. The service manager signed off saying they would honor ONLY the transmission warranty, despite the fact that they replaced the shift sensor, shift arm and disabled the 4WD system somehow. If you aren't capable of working on older vehicles without breaking them, why take on the job?

On Friday May the 13th (Yes Friday the 13th), I pulled into a fuel station in Newport, Oregon to…read morefill my 2002 Dodge RAM Diesel with fuel after driving from North of Seattle. (My fuel gauge showed 1/4 tank of fuel). As I was waiting in line for the fuel pump my truck ran out of diesel and the truck" died". I manually pushed my truck to the pump and pumped 34.5 gallons of diesel into the truck. My truck would not start then. Since it was late in the day and no diesel mechanics were available until Monday, I had my truck towed to where I am staying. This morning I phoned Steen's Master Lube at 0800 HRs and spoke with Kayla. She said, Yes, bring the truck in and they would repair it. I had the truck then towed to Steen's and after checking in with Kayla, she introduced me to Don, who then bled the fuel injectors and managed to get my truck in top running condition again. I cannot praise Steen's Master Lube and Kayla and Don enough for being willing to squeeze me in on a busy schedule and have my truck up and running in short time. Kayla and Don, you both are "Rock Stars", Thank you so much! Dave Safford (An extremely satisfied customer). P.S. I had contacted another Diesel Mechanic, but they were unable to accomodate me.

Been here many times..Always excellent work and Fair prices..Extremely satisfied. I have been…read morecoming to STEENS for 15 years.

Fast and reasonable price. He replaced the brakes on my Ford focus and I will contact him for all…read moremy auto repair

Craig did an oil change and the brakes on my 2019 Crosstrek. He was fast and efficient. His pricing…read moreis very reasonable compared to other places around the area.

Professional, timely. They are knowledgeable, and I appreciate they explaining things clearly…read morewithout thinking I'm stupid. Excellent mechanics

My partner went in yesterday. When he pulled up he got right in. All the technicians were extremely…read morefriendly and kind. They did great work.

Watch out for this one people, total bait and switch. I was referred to them by a trusted community…read morebusiness owner, he said they were good. I went to the web site linked to the business and found it helpful and easy to navigate. I called the business, spoke to Doug , he recommended a tire for my vehicle. The price on the web site about 152.00 for each tire, I then asked for the out the door price and it sky rocketed to 1015.00 That's over 100.00 to mount and balance each tire. I asked him why the price went up so much, he said he did not know who put those prices on the website, and he would make no money at those prices. A very poor answer for an obvious bait and switch operation. If you go to the other big tire shop chain in town, there is clear transparent pricing, showing the price for each step of the purchase, exactly what everything costs, nothing is hidden. I guess that on the coast you can get away with doing business like that, not so much anywhere else, you would be out of business soon. Caveat Emptor

Took pickup in,Doug said it needed a new caliper, bring it back tuesday.Returned,no brakes,left…read morepickup.He called day later,would not tell me what was all wrong,would not give me a price!!Had vehicle towed back to Lincoln City,where business fixed brakes.Ocean Tire n Brake did not help me,only caused me stress.Never heard of a business that wouldn't give an estimate.

I was on a road trip when my check engine light came on... I had a feeling of what it was, but I…read morewanted to see if I could get an opinion on getting it fixed since I had the part with me. Unfortunately the repair would take a day or so to repair and I couldn't spare the time. I can't speak on quality of work since I didn't have the repair done due to my own time constraints.... But they were eager to help! I drove over and met a wonderful gentleman named Mike and he took the time to give me a DTC read out and was very sweet, professional, and knowledgeable. If I'm needing a repair next year on my trip down this is where I would go.

Family business (father and son) that's been around for about 50 years (father just turned 90 and…read moreis still running the front office, doing the tire and parts ordering, etc; son supervises the shop and still does some of the work.) They employ and train young local people, and every time I've needed their shop for anything - tires, brakes, electrical - they've been stellar. (Once when it turned out that they'd have to keep my truck for a day or two, the father loaned me his!) Their prices are fair, and they won't try to upsell you on tires or other things. One of my best local businesses. Highly recommended!

(Will edit later) Went in Monday, made an appointment for…read moreTuesday 3:00, I had school, but they still let me come even tho I'd be late, they'd let the team know. So Tuesday came around and I found out that my key fob generally just didn't work, so they checked if they have any spare, they sent selling them anymore, so they gave me a number to a 3rd party seller that has key fobs that would work. And I also told them about how my lights kept turning on even tho my truck was shut off. They diagnosed it in I believe 40 minutes. My shifter to turn on/off my high beams was shorting, causing my lights to turn on and drain my battery. I get to take it in this Friday, will update after it's fixed, today (Friday April 17th 2026) I finally got it repaired. It was totally worth it, they gave me a new light shifter, and it sounds so soft. 100% worth it. (Also saw them take out the red car. Congrats to who bought it)

I thought the sales manager was kind of a con man--really underhanded tactics that completely…read moreruined the sale for me. We ended up walking out and going to Grandpa's Toyota instead. They were much more upfront about pricing and financing. I won't buy from a dealership I can't trust.

Wanted to check out new SUVs. Two at the top of our list, Mazda CX50 hybrid and Honda CR-V hybrid,…read morewere available at Sunwest. Everyone was friendly from the moment my boyfriend and I walked into the dealership. They gave us the keys and said for us to take as we want with each car. We decided we liked the Honda and purchased it the same day. I believe they gave us the best price possible.

I purchased my vehicle from them in February. Granted it is my responsibility to inspect everything…read morebut I wouldn't think they would sell me a car with a tire that had an almost splitting side wall. I can see where the previous owner hit a curb pretty well and took a gouge out of the tire. I ended up needing to buy new tires the next day after buying the car. Not something I expected, typically you budget for that. Anyways, I thought I would have the car serviced there because the selling department and servicing department are two different ones. I needed an oil change & tire rotation. I asked twice if they rotated my tires, they said yes. I got home and I knew for a fact they did not because one of my wheels has a small mark of yellow paint on it. I ended up going to Les Schwab for the rotation (love them). I called them the next day. I inquired if they rotate tires, which he said yes. I informed him that I was in yesterday for service and they did not rotate my tires. He pulled up my account and he said well I won't argue with you but it shows that we did. I explained how I know and he got real quiet and said oh. I let him know that I was not too happy and very apprehensive about my oil change now. He said he would let the manager know. I'm disappointed because I do not trust the Toyota dealership on the coast, as they have done some shady stuff to my other vehicle for oil changes so I go to the valley. Well, now it looks like I will need to go to the valley for my car's maintenance.