I ordered with them via delivery.com. The manager says he's terminating their partnership with delivery.com, but who knows. It's moot anyway. Because Pizza Man himself is the sole reason I will never give this place another dollar.
The short version: The description of their dish in the online menu is wrong. I called to suggest they edit it. The manager was a complete and utter jackass.
The full version: The description of their "chicken bucket" on the delivery.com online menu says you get "boneless chicken with ranch sauce for dipping." In fact, you get a standard assortment of fried chicken (none of which are in any way boneless) and ranch is not included. You get ketchup. And if you order extra sauce (as I did), you don't get, as one might reasonably guess, extra ranch. You get one each of ranch, ketchup, and bbq.
The food arrives and I realize the issue. No big deal. I like fried chicken. But I did think I was ordering something else. I call and make it clear (in the first of many, many repetitions) that this is not a complaint. I have zero problem with the food or the price. But they should know that their online menu is wrong and should look into editing it.
The clerk is unable to process this information. I come at it from every direction. I read him the menu description verbatim. Multiple times. No dice. So he hands me off to the manager and things quickly go off the rails.
Pizza Man simply will not let anyone talk. He's loud, rude and belligerent and I literally cannot finish a single sentence without him interrupting. It's as if a TV pundit has opened a pizza joint and traded in shouting down guests for shouting down customers.
Yes, it says 8 pieces of chicken. Yes, there are 8 pieces of chicken. Nobody's saying there aren't. There are, however, ZERO pieces of BONELESS chicken. Yes, the price is exactly what the menu states. Nobody is saying it isn't. And I don't want a refund or a discount or a re-order anyway. So what's the problem? What's the problem? If you could shut your mouth for literally ten seconds, I will tell you.
Instead, he just interrupts over and over, in a condescending, boorish, brutish manner that makes you long for the ability to punch people over the phone. And suddenly he's complaining to ME. That 10pm is too late for him to be hassled with this. (Such a shame, because I was so looking forward to spending the night on the phone with Pizza Man. I was hoping that later, he might read me to sleep.) That delivery.com gives a 10% discount without his permission. (I told them at the last delivery.com board meeting that Pizza Man might not like the discount, but, alas, I was outvoted.)
Finally, he seems to absorb that the menu is inaccurate...but he'll be damned if it's Pizza Man's problem. It's delivery.com's fault and *I* should call them in the morning. (Yes, I'll be sure to call delivery.com to have them correct YOUR menu...because I'd hate for you to lose any business over this issue. No worries, Pizza Man. I've got your back.)
With my food getting cold, my patience wearing thin, and absolutely no desire to get in a shouting match with some obnoxious ass over eight pieces of chicken, I finally just hang up on him mid-rant. Kudos, sir! You won the argument! Sure, you have lost a customer, but you DID get this great review as a bonus!
I also see, Pizza Man, that I'm not the only one- or two-star review here and a lot of them seem to have a common theme. (Hint: Starts with "You are." Ends with "an asshole.") I rarely post reviews. Things need to be truly amazing or terrible for me to bother. Any guesses which one you are, Pizza Man?
As for the food itself, the chicken was pretty good, but the garlic bread was way too garlicky. The Pepsi...was Pepsi. read more