I've had a hit-or-miss experience through the years with this Pizza King (colloquially Pizza King North). Tonight's experience left a lot to be desired.
We had ordered for delivery a medium pizza ("with all the meats"), a burrito, and an order of breadsticks. That was where the problem started.
The order was input and our payment card was ran prior to the person taking our order reviewing our order back to us, which was when we realized they applied "medium" to their 10" pizza -- as it turns out, they have two "medium" pizzas (10" and 12", of the four regular sizes they offer) and they didn't confirm whether we wanted the larger size or not. We did, but our card was already ran, and we didn't want to mess with waiting for a refund, so we accepted the order. This was ultimately the restaurant's loss as the 12" pizza was $2.50 more for them.
We were told after the confusion of the order by, presumably, a manager who had taken over the call that our order would out ASAP and that a receipt would assuredly be included to ensure nothing was charged that shouldn't have been.
After nearly an hour, our food arrived.
The good: Our delivery driver was courteous. The breadsticks were great as always and included both sauces we requested (dill sauce and a cheese sauce). Tip: Always ask for "half-baked" breadsticks for delicious, soft breadsticks.
The bad: Our burrito -- which was in a sealed, aluminum tray, mind you -- was lukewarm. Our pizza -- which was supposed to be "all the meats" -- also included mushrooms and onions. Also included with our order was a greasy, used menu, which was presumably included because of the confusion over what their "medium" pizzas are -- their menu doesn't use the word "medium" for pizzas, so any order placed with "small, medium, large" descriptors really should be clarified by the order taker. The driver also showed up unprepared to take my signature for the payment card we used (no pen), but was patient while waiting for one to be found.
Plenty of people I know swear by Pizza King, but just because it is locally owned, it shouldn't be given a pass for its failures. For the same price, we could have eaten a feast at any of the local fast food joints and gotten food that was a consistent quality with what we've come to expect.
Also (and unrelated to tonight's order), on the back of the Pizza King North building is a sign that says "employee parking only," with a warning that others will be towed. At least they are advertising on their building that their customers don't come first. read more