I haven't been to Pizza Hut in a while - it's at the other side of town but we've always liked Pizza Hut and I decided that it was worth the drive tonight. I wasn't put off by the mixed reviews. Service (take out) was great. The gal at the counter was personable and friendly. I iordered online and my pizza was ready exactly when it was promised. I ordered two Super Supremes and they were excellent. The restaurant dining room was spotless. I'll be coming back. read more

Loved the food at this Pizza Hut ordered a pizza some Alfredo pasta and chicken wings and they came out amazing best Pizza Hut in Ohio for sure! read more

Need training here. The cashier couldn't find my order at first. Gave her my phone number and she asked for $27 for 4 pizzones. My daughter was supposed to have ordered only a pizza. Oops. The order had not been called in, so how did they find a $27 order for me? read more

Baby K wanted pasta, I wasn't really in the mood, and this was nearby. I was almost put off by the bad reviews but it was a mixed bag, and since we were going at an off time I hoped service wouldn't be an issue. And it was fine. Service was excellent, actually. Only one guy in charge of the counter and room, but there was only one other party eating in, and he handled carryout stuff as it came. Stayed on top of our needs, which were a bit, well, needy, since I'm old and Baby K is young. She got spaghetti. Oddly, they don't have a kid's menu but do have assorted portion sizes on the menu. I got her the one "for smaller appetites." But: it turns out the menu is wrong, and they only have one size. Okay, fine, I got the bigger one and ate some (that was going to happen anyway.) She loved it, and ate more than half, plus some of the garlic bread. I had some, and it was actually pretty darn good. Decent pasta, flavorful sauce, pretty good meatballs. I got teriyaki wings, and they were fine. Meaty, fairly tasty. There are much better wings in town, but I was already compromising so that we wouldn't both have to have pasta. Plus, 3-5pm wings are 50 cents. So our total was like $12. We had a good time and a good meal, good service, and were ready for the rest of our adventures. I can see how service would be bad at busy times. But it was fine for us, the place was clean and comfortable, and the food was good, and cheap. This never popped up on my radar before, but I will keep it in mind when we're in the area. read more

Pizza Hut - Teriyaki wings. - Pizza Near Me - Westerville, Ohio

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Never Again. I loved Pizza Hut until today. I won't be going back. I did eat a small piece and while I was chewing it I could feel the raw food in my mouth. When I broke open the other pieces. They too were raw. I hope I just don't get an upset stomach from this. Lesson learned today. read more

I hope I don't get sick. This food was cold and my chicken was very raw. I hope that I just don't get sick. I will never eat at another Pizza Hur Ever . The feel of raw chicken in ur mouth is disgustingly nasty and turns ur stomach. I did return the food to the store upon taking to a manager. She said her grease wasn't hot enough. Said she would refund the money on my card. The fact that I had to go back to the store made me mad. Never will I go back. I loved Pizza Hut but after today. I can't go back. read more

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651 S State Street Westerville , Ohio. Excellent Service, the staff is always nice. The restaurant is always clean. My pizza is always freshly made and we enjoy our pizza. This is the best pizza hut location to go to. read more

Currently waiting for an order that was supposed to be done 40 minutes ago. They clearly need to pay their workers more to keep good people.

I don't know what has happened to this place in the past few months but this is absolutely ridiculous. No phones being answered even if you press you're there for pickup. It gave me a 3 hour wait time after I already confirmed my order so I wanted to call to cancel the order. 30 minutes on hold with no answer. The only thing I appreciate is the staff that shows up they are so kind and I know they're doing their best with what they have to work with. read more

I am not the type of person that will rate my experience of anything after 1 visit. I grew up having Pizza Hut on pizza days in school and I loved everything about it. So pre-Covid I decided to visit a PH and have lunch inside because of course I wanted hot and fresh nostalgia Let me tell you that it was the blandest most cardboard tasting pizza I'd ever had. The BF and I swore to never eat it again and I was heartbroken. Fast forward to tonight. He had a coupon for stuffed crust and since his mom never let him have it as a child, he wanted to give it a try. I didn't wanna be difficult so I ordered a pizza as well. To our surprise, this round was actually a lot better than the pre Covid visit! Our food arrived piping hot. The cheese and sauce were really good and the toppings were plenty! Now, will we order it again in the future? Maybe. But I will say they dug themselves out of the mud tonight.....or maybe the margaritas we had prior enhanced the flavor. Either way, we were satisfied this round so 3 stars it is! read more

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Literally trash, worst customer service, piss, poor food. I will never return to this place again, and I do not know how they are still in business. read more

Ordered food for my kids, 1 pizza and 1 pasta. I arrived at 506pm, the screen said my food was to be ready at 502pm. My email said 505pm. Food wasn't ready! As I write this at 514pm my good is still not done. However the older woman Christina was not happy about my order not being done. She went back to kitchen and got on them about it, she got the manager to give me a credit. They credited my account the whole amount I paid. She went above and beyond! That just makes me want to go back even with my food being 13 minutes late they went the same xtra step. read more

Pizza Hut - Food just came out! - Pizza Near Me - Westerville, Ohio

Today I ordered a pizza from Pizza Hut and the representative who took my order. asked me for my credit card to pay the pizza I did when DoorDash came to my apartment. They asked for some cash when I already paid with a card so when I tried to call Pizza Hut, they put me on hold and they wouldn't give my money back or refund me read more

Placed order over phone. Gave gentleman my credit card information..over an hour goes by and no delivery..i call back and there is no record of my order! Pizza hut you FAIL. Horrible service. I hope your corporate sees this. I took screen shot of both calls. Fail. read more

Pizza Hut - I ordered over phone for delivery and gave credit card info. Over hour goes by, i call back and they said they didnt have my order! - Pizza Near Me - Westerville, Ohio

I am not suprised by the low stars. The restrant has a nice feel and I have been here before I don't think Management put alot if emphasis on dining room customers. There is usually only one person that staffs the dining room and they are rushed doing to many multiple things a family of 12 was there waited about 15 min for food no problem three but they didn't get drinks till after their food! Luke was very polite and fiendly, but no support manager/staff was outside smoke instead if trying to help the one guy in the floor, I guess this place should be for delivery orders. Good was only marginal read more

Pizza Hut - Personal pan! - Pizza Near Me - Westerville, Ohio

I rarely stop at pizza Hut because it's out of my way on my commute home. Tonight I thought I would take the long way home and give it a try. Well. ...now I know why I don't go out of my way. The place was EMPTY when I got there and Arik behind the register could very well be the reason why. No greeting, no smile, zero helpfulness. I went to place my order for two medium pan pizzas, cause that's what I remember Pizza Hut being known for. ...and to my surprise...I'm told they are out of medium pan pizza. And any pizza I would want would be 45 minutes or longer to have ready, did I mention the place was EMPTY? I asked for a little bit of help with other crust options and was told "they are self explanatory" and there are no pictures to identify them. I asked if they would sub a large for at the same carry out special price as a medium and Arik shot that down and looked at me like I was the one that caused him to be out of medium pizza. I shared with Arik that pizza Hut just wasn't meant to be tonight and walked away empty handed. I went over to Papa Johns where I was greeted at the door and got whatever I needed practically with bells on. I know Arik can't control inventory issues but he or maybe a manager can manage them better than this uncaring unapologetic unsolution focused interaction. Pizza Hut is ONLY known for pan pizza. How do you run out? ?? read more

First of all Charlene is a fantastic and fun waitress. She was very busy running the register and the floor and keeping up well. They got very busy very fast. We ordered a large super supreme and a side of waffle fries. Waffle fries came in a basket and they were very crispy, good and served with a side of ketchup. Pizza was fantastic!! It wasn't greasy like I remember pan pizza used to be when I worked there back in the late 80's. Great food and service....will be back again! read more

The pizza at this location I have 0 problems with it is always awesome! The problem I have with this Pizza Hut is every time I come in to pickup my food it takes 5 mins for the staff to even acknowledge I'm there and they don't apologize for any wait. Very disappointing because the food is great. read more

Terrible delivery experience with this place. Had a pizza delivered to my job. The delivery man walked in and was asked to wait in the lobby. After three minutes of waiting, he shouts, "I've been here for 10 minutes. I can't wait anymore." and storms out the door. He was not waiting for an excessive amount of time. He was pre-tipped for the delivery, so it was not an inconvenience for him to exercise some patience. We actually had to wave him down in the parking lot to get our food. read more

the wait was incredibly long with no one in the dinning area. my friend and i were the only people in the restaurant and waited 45 minutes just for 8 boneless wings and over an hour for the rest of our food. a man walked in at 5:15 for a pizza he preordered at that time and waited til 5:35 to receive his pizza. the waiter was clearly interested in everything but her job. my friend got the wrong drink and she had to go get her correct drink herself because the waiter didn't walk around. i know for a fact that the pasta dish i ordered they do not make fresh and should have been put in the over and served almost immediately. our bread sticks were cold when served to us and we sent them back and didn't get them back for another 15 minutes. very disappointing experience. read more

I have never had a bad experience here. Typically I order online or in app. Pick up in store. Order is always right. Staff is friendly.

Last three times I have received delivery, it's been late and cold. This last time was over a half hour late. I'm done ordering from here. I called to speak to a manager before the pizza got delivered and I was on hold over five minutes so I hung up. The greeter manning the phones was rude when I called in and short. I called today and asked to talk to the manager and it took a few minutes. Then she said "this is the manager" with no name or additional greeting. I told her the story and said I do not want anything free that I am just done with them as a consumer. She said sorry about that and we were done. Customer service is dreadful. product is dreadful when cold. read more

So it all starts from getting a hair cut and a doctors appointment, the two of us (me and my father) decided to get some pizza hut, we order the pizza, and the old lady with an accent was so nice we tip her 5 dollars with the 13 dollar order, 15 minutes later its ready, we ordered 5 breadsticks to go with the pizza, because we had a great tip, the old lady that gave us the pizza gave us an additional 5 breadsticks, for free! I couldnt believe it. We have never been to a pizza place with someone this nice, will most certainly come back again! read more

Poor customer service! Spoke to a woman I guess...never have I been treated this way!!Piss poor service!!! You are in the business to serve. I'm in the service business. Good luck!!! I would be ashamed of what you said to me. Sad sad sad.... read more

My family and I generally come here during the evening, and there is never anyone else in the restaurant. It took a few minutes to get seated, but our order was taken right away. We got our food pretty quick, but then it took forever to get refills, all while the waitress was a few tables down, rolling silverware. The waitress dropped off the check and walked away without checking if we needed anything. We had to call after her and ask for refills. Not very pleased, but closest to our house. read more

We have frequented this pizza hut several times as it is the one that delivers to our house. For the being a chain, this restaurant is typically better than average. I personally enjoy the purivian cherry peppers that aren't available at other pizza places. If you are expecting something amazing, you won't find it here. If you are looking for a decent chain pizza, this is your place. read more

I am always very happy when I come to this Pizza Hut and it is because the people they have working for them. I absolutely adore the waitress that has been there since I was a child and they have a newer young man With glasses that goes above and beyond for any of his customers. I'm very comfortable there, like home and they have the best customer service that I've seen in a long time. Besides the fabulous pizza! read more

Was so excited for some damn stuffed crust pizza and when it finally arrived an hour later I was disappointed when I bit into gritty cheese. I don't know what kind of garbage cheese they used but I totally lost my appetite and now I can't even eat my feelings tonight. read more

Me and my buddy were working hard and stopped in to have lunch. We've been here before. Always get the same waitress. She's isn't a very good waitress, takes forever to get drinks and refills takes her sweet time doing things. We sat down in the booth and she asked us the previous times we've been there why we didn't tip her and then she gave us a life story about how she works for tips. My response was " can I please see a manager" I told the manager that I was offended that she asked me this and that it's unacceptable. The manager didn't seem surprised like this has happened before. I haven't been back since this read more

We have been here a few times over the past month and I have to say each time has been a pleasant experience. Each time we have ordered the personal pizzas (with unlimited toppings by the way) and we have not been let down - always very good. The staff has always been helpful and friendly. The only complaint I would have is they don't seem to ever want to refill your drinks.... read more

The pizza was good. The customer service today was not. We are being charged for pizzas we did not order. Spoke to the manager ask for the money back for the extras we are being charged for and he said no , just bring the extra pizzas back to the store. What manager would say that to a customer. Will stick with another pizza company. Thanks we are finished venting. read more

Howard was extremly helpful and very easy to work with when i called in an order for delivery. He went above and beyond to help me and provided great customer service; thats hard to find these days!! Thank you Howard! read more

Does any one else notice that when Pizza Hut does their national special of $10 for any pizza, any size, with any toppings that the result is a skimpy pizza? It is not the same pizza that you get if you paid for each item and by the size. Also, unlimited toppings really means no more than 5 when you order online. They "recommend" that five is the optimum number on a large pizza. Taste and result was: Meh, had better. read more

The pizza was delivered cold and was nothing to write home about. I ordered the large deep dish with pepperoni and mushroom. Not impressed. read more