the place has had a great turnaround from the past It much better since the management changed

The manager Greg went out his way to ensure he was able to arrive to the restaurant early and prepare 70 pizzas and some desserts and all delivered by 10:30 AM. Our employees had lunch at 11 AM so this was prepped and ready and was enjoyed by everyone! The pizzas arrived hot and fresh and we will definitely use this Pizza Hut from now on! If you ever need a large amount of pizzas for a company lunch definitely reach out to Greg in the Watauga Pizza Hut location. read more

Freya (not sure how to spell that) delivered my pizza, and was So friendly! Made my day!

Had an issue with my delivery. Long story. Pizza tasted great, as always. But I'm genuinely curious why Pizza Hut no longer cuts the pizza into slices. We used to order pizza from parks as a surprise for the kids. But if we want it cut into slices we have to order from a different pizza company. I understand times are hard, but when you're spending $50 on a small amount of pizza, is it too much to ask to just cut it a tiny bit? No one carries a spare pizza cutter in their pocket just in case. Ordered again. The pizza was dry and mostly crust. I would edit this review if someone made it right, but at this point I just no longer have an faith in Pizza Hut anymore to get it right, and the pizza is way too expensive to be so awful. read more

Pizza Hut - Dry pizza with too much crust - Pizza Near Me - Watauga, Texas

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They are scamming people and I do not understand how they are still open. I place an order and a hour passes I have no food... I call and they tell me that my name in their system would not let them send me order out. My phone number is clearly displayed on the screen so why did it take for me to call and ask what was going on? I have a account on pizza hut & door dash and have never ever had a "issue" like this. What is even craizer is I ordered directly through the app! Even when I received my food it was completely wrong! Its going on hour two and the fact that this was a delivery order is ridiculous. I pay extra to still have to come just to get wrong food, and now have to wait another 20-30 minutes, & received and lazy excuses. It takes one phone call to let someone know something is wrong. No customer should have to call a whole hour later to check on their delivery order when it states the order will take 25-35 minutes. If I could give this place no stars I would. read more

Order was delivered to the wrong apartment and left on the floor. The neighbor brought it over but it was Cold. When I called up there asking about it I got attitude. I will Not be ordering from here again. read more

Order was randomly cancelled after almost two hours. No notification or email. Tried to call and was placed on hold 3 different times and then they just hung up. Don't order from here. read more

Worst customer service experience ever. The store attempted to deliver our order via Doordash. Supposedly, the order was delivered to us, as communicated by Doordash or the Pizza Hut app or both. However, the order was never delivered. We tried to contact the Doordash driver but he never responded by text or phone call. Then, we tried to contact the store, but when you call the store, you are actually calling a call center. The call center rep tried to transfer us to the store, but we ended up back at the call center about 4-5 times. Come to find out, the store's phone was either disconnected or "wasn't working." We finally got a Pizza Hut customer service rep (not from the actual store, another call center instead) to issue us a refund. Horrible customer experience, with no pizza to show for it. They can do better. read more

Ordered a New Yorker, right after the Cowboy game started. Figured it would take at least an hour. It got here in 40 minutes and it was good. read more

First let me say I love Pizza Hut pizza. I still buy it when I am out of town. This store is close to our house. The pizza was still not here after 2 hours and no one would answer the phone after multiple attempts. The store charged our credit card and never delivered the pizza. I went to the store the next afternoon and they gave me a credit but didn't credit the tip. I didn't put a tip on there. I tried to get the owners name. They wouldn't give it to me. I called the "Regional Manager" and left a message but never got a call back. I don't understand running a business this way. Do not buy from them. read more

Ordered stuffed crust and wasn't given that when I was charged twice. Not pleased with our orders.

When you Oder from the website there is a strong possibility this store will not honor the price you saw online. Check your total and call to verify. I was told that corporate places specials on the Pizza Hut web site. No apologies, no we'll try to give a discount to make the price match. Only this is a individual store and we don't always go by what's on line. read more

Pizza Hut - This is the deal that both 6500 Denton Hwy and 6451 western center refused, and offered no solution. Other than they're an individual store - Pizza Near Me - Watauga, Texas

This place is absolute garbage... try and call to place an order you'll never reach the store, ask to get transferred to the store and nobody will answer the phone. All I want is to do is use the "store credit" I have from them messing up my order multiple times and order some pizza. Just shut this place down as far as I'm concerned. Nobody would care if they weren't there... read more

I would give zero stars if I could. This location has gone completely downhill in the past year or so. We gave it another try this afternoon and ordered a large pizza for our kids and my husband. Waited an hour. It shows up looking like the photo I posted below. A full half of it is burnt to a crisp - completely inedible. I call the location to ask if they can deliver another pizza to us. No answer. I call 4 times and no one will pick up the phone. Finally, I have my husband take the pizza back to the location to ask for a refund or another pizza. (In the meantime, we give our kids 2 pieces of the partially non-burnt section, as they were hungry and waiting for lunch.) When my husband gets there, the employee is not only NOT apologetic, but will only refund a flat 10 dollars instead of the cost of the entire order (including tax, delivery fees and tip,) So, we're out 15 dollars and a wasted trip to the location for absolutely no reason. I contacted their corporate office and hope they will remedy the situation, but we will NEVER order again from here. I would advise everyone to go elsewhere. read more

Pizza Hut - Burnt pizza - Pizza Near Me - Watauga, Texas

confirmation said 22- 35 minutes. After 90 minutes called and asked for refund . We will eat leftovers fr fridge . Guy basically told me to go fuck myself and hung up . Never again will we order Pizzashit. read more

This was he first time ordering Pizza Hut since 2002. And now I realize why I never want t back and it was a huge mistake ordering from Pizza Hut again. So very disappointed. This will be the very last time I ever order or step Foot in a Pizza Hut store. read more

I almost broke down and ordered from this horrible establishment again last night. Sometimes you remember how good Pizza Hut pizzas can actually be if the team cares. But all I had to do was read the horrible reviews, and I was able to resist the urge easily. I ordered from Jet's Pizza instead, and I encourage ALL of you trying to decide where to order from as you read this to follow suit. DO NOT ORDER FROM PIZZA HUT. You WILL be disappointed. read more

Update: Corporate sent me a voucher for a free pizza that I could only redeem by calling in to the store. Only this store will take the voucher since they were the ones that messed up the original order. After ten minutes on hold, someone answered and hung up on me. After calling back and sitting on hold for 45-minutes I drove to the store to find 3 employees standing around eating pizza while my phone call continued to ring and no one made any attempt to answer it. For comparisons sake, I called two other stores within a mile of this place and both answered within 3 rings. Steer clear of this place. read more

This is the second time we had problems with Pizza Hut offt 377. Though we would give another chance. But, they screwed us again!!!! It's 12-31-2020, I ordered our food at 10:30am in the morning for delivery at 6:15pm. We received a alert at 5:55pm saying that our food was on its way. Cool I'm impressed. Till 6:15pm came and gone. Called 4-5 times no answer. So I drove down to Pizza Hut off 377, asked for the manager. Told him what was going on. He put some information into his computer, went to the back, came back, looked again at his computer, went to the back. Came back, so I asked him where my food is. He told me that he had 60 delivery's and was swamped. My reply was, that's why I put in a order at 10:30am this morning!! He just looked at me. I wait for him to say something. You know, like apologize and offer to make it right or something. Nope, nothing at all. Couldn't even tell me where my order was. So I told the man that I wanted my money back. He put it back on the card so he says. I WILL NOT USE THE PIZZA HUT AT 6500 DENTON HWY, IN WATAUGA. I ordered early because l knew it was NYE. DONT USE THEM. read more

So we decided to get pizza tonight and it was unfortunate. We walked in and there was a massive line and everyone was angry. We decided to wait. The employees were great explaining what happened, offering refunds and hustling around. I finally got to order and time frame was 30-45 minutes..we decided to wait. An hour went by and I got up and asked about our order. They forgot or missed it but either way it took longer. These poor kids aren't paid enough to manage all of that by themselves. They need a manager. Pizza was great and the kids had great customer service. Whoever owns the restaurant needs to figure something out. read more

We use to be very satisfied w/this location. But, last night's order was not up to it's normal par. We ordered from the "$5 line up" menu, & our total came to be more than $35. For four items. Until we were informed that the pan crust was more expensive. I feel like. If that is the case...that pan crust is more. Inform your customers before order is placed. Customer Service-the employee on the phone, was a sweet young lady. But, a little immature. In which is not her fault. Blame need to be placed on whomever trained her, as well as upper management. As far as the food. My wife, son, & myself has had an upset stomach, since. Hope y'all can get back up to par. This, coming from a former Restaurant Manager- Attention to details. read more

My pizza was burnt so badly that I had to crack it in half to even pull the slices apart. On top of that, the venue would continuously not answer, or ring once and end. I was charged TWICE for a pizza that I couldn't even eat. read more

I ordered breadsticks... no marinara. Called for marinara, was told they do not come with marinara so I had to specify that the website states that it does. Was put on hold for 5 minutes and a "manager" named John, annoyingly offered to deliver a "red sauce" and a complimentary drink. Great, cold breadsticks and a spit modified marinara sauce. So the crackhead I mean employee returns and as expected, the drink is nowhere and didn't even bother asking. Marinara went straight into the trash and so was my business for them. The reviews here on yelp are very generous about them. Amazes me how management/upper management does not see these 1 star reviews. Then again, you can't expect much from watauga. A team of idiots that couldn't make it out of community college. At least you're trying, I think. read more

We ordered our pizza on a Wednesday night on the Pizza Hut app and we waited over hour and a half for delivery. It finally arrived and the pizza was COLD! Very disappointing read more

Whatever you do go to a different Pizza Hut than this one. I'd rather drive two extra miles than stop at this one again. Their customer service is terrible, the manager stands outside smoking, horrible environment. Ordered a curbside pickup that was supposed to be ready within 10 to 20 minutes. Got there 10 minutes after I ordered it, notified them I was there, set outside for an additional 20 minutes, and still no customer service at all. Went into the store and they couldn't even find my pizza. read more

this location is always consistent with our orders, never forgets our sauces, kind service at the front and always right on time!!

Not sure what's going on with management here but quality control has gone. Last two times we have ordered pizza, the pizza is burnt and dry with very little toppings. I took pictures of both. I even specified extra sauce and that was ignored. You be the judge of these pics. It seems like when Pizza Hut is good, it is very good but when it's bad....it's expensive dog food. I hope they fix the problem because soon! read more

Pizza Hut - a large pizza in a box - Pizza Near Me - Watauga, Texas

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I'd been coming here for pick up orders for a while now. I let one experience go where we ordered online around noon for a 7pm pickup. I showed up at 6:55pm and they didn't start my pizzas yet. I got out of here around 7:45pm because they were so busy. At least they gave me an order of wings as a goodwill gesture. They always seem to be out of crushed pepper and cheese when I pick up at 7pm. This time I ordered online and when I showed to pick up they said crushed pepper and Parmesan is now a $0.99 up charge. I'd rather they be out all the time than nickel and dime me. I won't be coming back and will try out other Pizza Huts near me to see if it's a new corporate policy. I choose to vote with my wallet. Service: 1/5 Counter help is lackluster. Sometimes they don't even acknowledge you for a very long time. Many who work there sound like they're high on something. Over all these are people I'd rather avoid. Food: 3/5 The pizza is ok. My kids like it. Ambiance/location: 1/5 There's no ambiance to speak of. Sometimes homeless people hang out at the corner, sometimes they even come inside when I'm waiting to pick up an order. Overall 1 star all the way. read more

Worst service I have EVER had in my life!! The guy answering the phone greeted me with, "this is pizza hut, you ready for excellent service?" as we get in to my info for delivery I had to repeat the name of my street literally 6 times even after SPELLING it every time. It got to the point to where I thought he was joking. Then they say they can't deliver to my house. (I am .8 miles away from the store.) after another 5 min of me explaining exactly where It is He finally got with the program and took my order. I ordered one with reg cheese stuffed crust pepperoni, and one easy cheese, pepperoni, And jalapeños... The cheese stuffed crust has barely any cheese and the other had extra cheese!!! Really!?!? Before I finished my order I said, "can you please make sure there are LOTS of crushed red pepper please" when the guy got here I was asking for the peppers and the driver told me "the person that took the order before mine took the last of them "my bad" " I will go get a pizza from the store and cook it my self before I EVER order from here again!! read more

Wow! This location has horrible reviews! I can only speak for myself (follow my lead America!) but I had a very good experience. I ordered online which was pretty easy and painless. I did my order for carry out and went in as soon as my order was due. They have a monitor up that lists all the carry out orders and there was my name and it listed that it was ready. A few seconds after I got in, someone greeted me and grabbed my order. They opened it to make sure it looked good and I was on my way, which was great because my order was fairly complicated. Super easy and the only worker I spoke with was very courteous. My pizza was delicious(ly terrible for me). All of this was on a Saturday night and couldn't have gone better. So why all the bad reviews? Maybe the service here has been so universally reviled that no one orders from here anymore so they are able to better serve the few customers they have. Or maybe this location used to be infiltrated by Payton Manning's network of Papa Johns Spies to sabotage it, but their cover got blown and they were eventually flushed and eliminated by Pizza Hut Jack Bauer. Who knows? The one thing we can all agree on is that it is probably the spy thing. read more

Will not order from this Pizza Hut again. This is the one closest to our house and we have given them a few chances now but we are more and more disappointed each time. The amount of cheese they put on their pizza is laughable. Even if we order extra cheese you can still see spots where there is absolutely no cheese on the pizza. I do NOT recommend this Pizza Hut. read more

Ordered the large pizza and wings. All was very good. Delivery just 25 minutes. Came more quickly than I expected. The thin crust was very tasty. Sometimes places have thin crust that is like cardboard... but this was very good ! Thanks. read more

DON'T do business with this location unless you want hair in your pizza and have your delivery order messed up with very poor quality control. And they don't even care. read more

It took an hour and 45 min to get our cold pizza. The manager tried to lie about having to remake the pizza! Choose a different place!

I hate that I have to give this place one star because it doesn't even deserve that. The staff is extremely rude, lazy, and they purposely mess with your order, then have the nerve to first call you a liar, and then admit to it and laugh. This is the second time my family and I have had this issue. I will never be ordering from this location again, and I suggest that everyone else stays away from this establishment lest you waste your money. read more

One word: Horrible. For the love of all that is good and holy; do not order from this place. If they actually get around to making your pizza instead of losing the order (because it's hard to keep track of information with computers apparently); you will be disappointed 99% of the time. That last 1%? You'll be too drunk to care. read more

I always get delivery from this place and take out from beach street. My recent purchase i ordered at 10:18 and it didnt get there til' 11:40, i was already asleep. The driver apologized and said he was the only driver, totally fine. However my food was so cold and the fettuccine alfredo was so dry i could taste the dry pasta, there was no sauce whatsoever. Im so upset because i did spent money on dry noodles. I called to get a refund or something - the manager couldn't find me in the system, my receipt has my phone number which is the same number i provided her, i ordered off my rewards too so i don't understand why she couldn't find me. I'm so upset abut my horrible experience. read more

This location never ever ever gets my order right....ever. I always order online so there should be little room for error. Somehow they still manage to screw it up. Whether it is the wrong sauce (or no sauce) on wings, no ranch after paying for it, or a 2 liter of soda rather than two 20oz bottles, it is always something. I've called and reported their errors on several occasions and they are apologetic, but I'm tired of apologies. Just get the order right the first time! Guess I'll be getting Pappa John's from now on! read more

Horrible pizza! Thin and burnt cheese. Not very much cheese to begin with. Should be worth five dollars because little Caesar's pizza is even better. Hope they shut down pizza huts. read more

Worst Pizza Hut I've ever had the displeasure of ordering from. I am never rude and never complain if something minor is wrong with an order, everyone makes mistakes and I get that. But when the same issue happens 3 TIMES IN A ROW it gets to be a little ridiculous. I've ordered a very simple ONE topping large pizza three times in a row, every time I ask for extra of the one ingredient, and there's always minimal stuff on the pizza, it looked like they barely put anything on there. The third time I even politely asked to remember the extra spinach in the special instructions, and I got LESS than the other two times. I called and politely told them what was going on, mainly just to let them know, I didn't even want anything for free. I thought they were being nice and offered me 10 dollars store credit...and I have yet to receive it. This was last week. Fuck you Pizza Hut, learn to fucking read an order and stop skimping you're customers on their ONE topping they ask for. read more