I placed an online order that was scheduled to be ready at 12:45 PM, but I didn't receive my food until 1:30 PM. The biggest issue seemed to be staffing there was only one employee in the kitchen trying to prepare all of the orders. Management needs to do a better job of ensuring adequate coverage so customers aren't left waiting far beyond the promised pickup time. read more

The wait staff was very friendly and I had my glass refilled when it was empty every time. The pizza we ordered was perfectly cooked and accurate. It took a little while but the dining room was packed. read more

Hey everyone please look at your credit card statements after purchasing from this restaurant. Team members here are adding customary tips after the purchase has concluded and claiming it is a "technical issue". Please beware of this! read more

Dont waste your time at Pizza Hunt. They got my whole families food wrong. The waiters don't know how to manage their time with waiting tables and answering the phon. We ate all of our food with no drinks. read more

Ordered takeout. The Pepperoni Lover's came with a very small amount of pepperonis. Some pieces had zero pepperonis. The other pizza was supposed to be a pan crust. Got home and realized it was thin. They delivered another but made the same mistake with the crust. At this point it's almost 9pm, so we requested a refund. They offered an $8 refund and a $10 credit. I don't even want to use the credit because the quality is so poor. AVOID. read more

Normally don't really write reviews for these chain type of restaurants, but since there aren't too many restaurants in Portales - the food choices are kind of limited. Also, apparently most of the Pizza Huts in NM were sit-down restaurants with buffet options - something I haven't seen in LA as those Pizza Huts are usually carry-out only. We were craving Pizza Hut on a weeknight, so of course ... gotta see if there are any good deals to get your money's worth. Ordered a large pizza on-line complete with pretty much every topping we could think of before we headed out the door to pick up the pizza several minutes later. Even though we had ordered the pizza fairly late, there was still a good number of customers eating inside the store. Pizza smelled good and the restaurant seemed to be fairly clean. Picked up my pizza with no hassle. Coupon code was already applied, so we paid - got some napkins and cheese & pepper packets and were out the door within minutes. The lady who helped us seemed friendly enough. We dug into the pizza as soon as we got home. It was really good despite the fact that we had packed on toppings. Warm, doughy, cheesy with a good amount of sauce while toppings were spread all throughout the pizza. Not too salty, although it was pretty heavy. I was done after two slices giving us enough to eat the next day. tl;dr - If you're craving pizza and want it fairly quickly, you can always count on Pizza Hut to deliver. NM's location is no different. Solid pizza at a good price. read more

Pizza Hut - Large pizza - Pizza Near Me - Portales, New Mexico

Food was so much better than expected I ate way more than I probably should have, but it was definitely worth it! Even better than the food was the customer service skills of my waitress, Zoey. Fantastic experience, would definitely recommend! read more

Just go someplace else. I ordered online and then after 20 minutes they tell me that they have to remake the order because they messed it up. So now I'm waiting 45 minutes instead of 20 with a hungry toddler in my back seat. Customer service is just gone anymore. read more

Called in order at 6 pm. Order came 40 min later but without my wings. Contacted local Pizza Hut. They said I can give you a refund or get the wings delivered in 30 min. I said delivery in 30 min is fine. At 8 pm no wings. Contacted store again spoke to general manager. She said I can give you a refund but you have to come in. What's the point in that. I ordered delivery for a reason. So I didn't have to go out. Not only did I pay for delivery service and didn't get my correct order...now I can't get a refund unless I go to the store. What a joke. This is not good customer service. read more

This place is ridiculous! I placed my order online came to the the location and they told me it was still going to be a 10 minute wait but had my pay anyway and didn't get my receipt. I left and came back 20 minutes LATER!!! And they had lost my pizza and to top it off they did not want to give me my refund unless I went to the back of the line. The manager their needs ALOT more practice if she's going to continue there. The girl at window was trying to find a solution for us and was super nice but no one would help her! Management time needs ALOT of practice!!!!!! read more

I ordered online and the server chassity was at the window. Didn't let me speak just told me the total and had a major attitude , she also was giving me dirty ass looks when she noticed I didn't leave her a tip , because of the attitude. 10/10 would not recommend. Food tastes great tho read more

My perspective is from dine in, buffet only. My only problem is with waiter attentiveness and wait time. Pros: average prices, seating is sufficient. Cons: buffet really suffers from lack of maintenance. I can't count the times I have gone, and waited a significant amount of time for the buffet to be stocked again. If you come here in any amount of rush, you might leave hungry! Customer service is lacking. 50% of the time I have been left waiting to have my drink order taken and have left a few times. Once you do get your drink ordered, waiting on the buffet is a big downside as well as ever getting a refill or having your additions remembered such as salad or side of dipping sauce. Without fail, you can expect at least 1 if not 2 of these things to occur is a single visit to this location. I have attended at least 8 birthday parties or events which used the available space in the back. They usually keep drinks stocked and have pizza available fast. No real complaints there. read more

I will never go back here again!!!!! I went here to enjoy some time with the wife and get some dinner. I was seated very swiftly and now that I think of it, it was to get my money. We ordered our drinks and needed some more time to decide what to eat. Enough time went by that my beer (tall) had one sip left In it by the time the waitress came back. Shoulda taken the hint but I ignored it. I ordered a calzone and the wife ordered a salad, we also got an appetizer. The wife's salad came out, she finished her salad. At this point I had been out of a refreshment for 10 minutes. My calzone finally came out and finally was able to get another refreshment. Still no appetizer!!!!! Nacho fries of all things, something that takes two minutes in a deep fryer and a minute tops for the toppings on them. I finished my calzone and what would you know those nacho fries showed up. And yes I had to ask if I had to pay for the fries, by then I'm super FRUSTRATED and didn't want them. Never got an update if I had to pay for them. I finished my beer and walk up front to pay the ticket. Mind you I had to ask for my ticket before they swiped my card. Our waitress was too busy checking the schedule to even talk to us or tell us the fries had been taken off. I also noticed while I waiting on my calzone the waitress was on her phone while pretending to wrap forks up except for when sum1 else came over to help. I have had similar experiences multiple times at this location. I would come here once a week if they could get good help. I love pizza and beer but I will never go here again!!!!!! I guess those nacho fries, not my fries read more

Could have been better. Was not happy with the service. Very slow at getting to us. Food was very good though.

You dont want me to write a review here--would hate for this Pizza Hut to go out of biz... It is the only one in ummm like 3.5 hours drive.

This Pizza Hut tends to treat my friends and I well. We like the cheap pitchers of beer and the food always tastes great for us.

Consistently bad service every time we go here. And if you ask for extra toppings they don't do it. I pay for extra for you to give them to me! Most of the time any complaint is blown off and I'm not a picky customer. I rarely write reviews, but this particular Pizza Hut sucks. Hope they pull it together soon. read more