I waited three hours first they said wrong address. Then it was delivered to the wrong address an I didn't get a refund BK rude manager

Needs to reopened their buffet cause it sucks not being able to dine in for those of us that likes the buffet. There's been times when I got raw crust in several spots of my pizza even their deep dish and Pans.​ read more

Customer service is excellent at this store. I ordered pizza the other night on my app. Without realizing that I was one number of when I put in my address. While I was waiting on the order to arrive, I realized my mistake. I called, and they said they had delivered the pizza to a different address. I said okay, and that I understood, as I made a mistake. The woman I spoke with took my order. She told me that they would make the order again, and that there would be no charge. The pizza was excellent! It was hot, and it had everything on it that I asked for. Thank you Kayla, from Ponca City, Ok read more

It's a great place to eat. Good pizza and salad. Clean facilities. A back room which will accommodate a large gathering.

This Pizza Hut is my go to pizza place in Ponca. I called the to make an order recently and they nicely and quickly notified me that they were having phone trouble and I might loose connection so we quickly began to make my pickup order and then the call dropped. I attempted a call back with no success so I just went ahead drove there; when I arrived a very nice girl met me at the window and asked my name. She remembered my name and the order we were making and got it right in the oven and threw in some cinnamon breadsticks for my trouble! I left very happy and satisfied like always! read more

I met a friend there for the lunch buffet. We were seated and waited on immediately, I was very impressed as they were rather busy at the time. The salad bar was excellent. My only complaint was there was only one Thin Pizza but that is not uncommon and they did bring out two more thin pizzas rather quickly for us. The sodas tasted fine and we were refilled without even having to ask. My friend and I even stayed a while just to chat and we were never made to feel uncomfortable. It was a very enjoyable dining experience. read more

The management there has changed and it is obvious. The service is sub-par and employees seem to simply not care. I used to eat there 2-3 times a week and now it might be once a month. Too bad because I love their food. read more

So I brought my wife, my sister and my nephew to Pizza Hut we had to sit ourselves we waited almost 15 to 20 minutes before I walked up to the counter to get service and at this time 3 servers are eating around us I walk past six other employees no one paid any attention or notice me then we had to send back cheese sticks to get actually cut because they were not cut properly or cut at all. While waiting on our food servers are dancing eating in front of us. read more

Called my order in at 610 was told 35 minutes. Showed up at 645 had to sit and wait til 7:05. Almost a hour to make 1 medium pizza!!!!!!! Crazy. The girl said they would have it out in just a few minutes and 20 minutes later... After the 35 from me calling it in. FINALLY I went inside and got my order which was sitting on the counter. I love their pizza and is why order from them instead of the other 70 places here but they definitely dropped the ball read more

This place was terrible! It took way too long to be seated. We weren't given menus until 2 minutes after we were seated. There was only 1 waitress who seemed like she knew what she was doing. One of the employees was hanging out behind the counter with her boyfriend. The place is just total chaos. Horrible dining experience. read more

My husband and grandson went to Pizza Hut last night. It was my idea because I like Pizza Hut pizzas and hadn't had one at the restaurant in awhile. We were met at the door by a young lady who told us she would seat us in a minute. The place was almost empty..maybe three tables had occupants. She left us and went back to a table and talked to the occupants. She then went back behind the counter to get a drink and took it to them. She then talked for a few seconds again and then again went back behind the counter to get another drink. She glanced at us standing there waiting several times and almost had a smirk on her face. We left. Don't plan to return. We headed down the street to a major competitor and had a great experience. read more

Well. We had our 2 medium pizzas set to be ready by 6. Got there shortly after and they werent ready. No big deal because the drive up window was 7-8 people deep and there were a few other people in line inside. I can handle them being busy. It was a Friday night. Got home with the pizzas? They were burnt. So, we called and asked what they could do. They said they would get us two new ones ready in 20 minutes. FIne, no big deal I'll take it. I waited about 15 minutes then mad the 5-7 minute drive back to the store. Well. I get there. And learn they havent even made them yet. They literally called up the ticket to make them after I got there. So, I proceeded to wait another 35+ minutes. Got home at 7:30 with my families dinner when we should have had it by 6:15 done right the first time. It will be a while before we go back. I was fine until I had to wait another half hour or more. Wasnt pleased. read more