Ordered a 3 topping pizza online March 2nd(this date will later have relevance)
Somehow my order was messed up and instead of 3 toppings, I only got onions on my pizza. An onion only pizza. (This should have been a red flag)
I called when I got home and told them about it, they could see on the receipt how I paid for a 3 topping, it said 3 topping, but the only topping on the receipt was onion. It was pretty obvious there was a mess up, and the store manager said they could give me a refund or a store credit.
I settled for the store credit. I was never irate or raised my voice, mistakes happen, I get it.
Fast forward to March 29th, I call to get the pizza I had paid for and had a credit for, and the employee cannot find my credit. I was put on hold multiple times as the employee was calling her boss on the phone and playing middle man to me relaying what her boss was saying. The store employee said her boss told me there was a 30 day limit and after the 30 days, the credit is no longer valid.
Outright LIE.
I was never told that and if I was, OBVIOUSLY I would have just chosen the full refund instead of a credit that could expire.
After more back and forths, finally they were able to give me a credit for the pizza I had already paid for March 2nd.
The following day, I notice that the original day I ordered from Pizza Hut, was March 2nd! This PROVES I was lied to because even IF I was told there was a 30 day limit(I was never told), then on March 29th I still would have been within the 30 days so there is no reason a credit should not have been in the system.
I decided to call the following day during slow times so I can ask the manager why she was going out of her way to lie to me. The manager was so disrespectful in how she spoke to me. She had zero accountability and I found out her age is 20. Reason why I know she is 20, is because she told me she was 20 when she said, "I'm only 20 years old, you're the one calling up here yelling at a 20 year old". Unbelieavable! I told her if she's old enough to be a store maanger, then don't play the "I'm only 20 card". She then asked what I wanted to happen. I told her "Don't lie to me". She then hung up the phone.
I sent a message to the district manager Doug Cromwell but he never responded back. I believe that is because Doug stays in Wagoner and and hires incompetent employees from Wagoner and lets them work in the next city over, Muskogee. When I asked who was in charge of hiring these people, that's probably why Doug isn't replying because Doug probably hired these incompetent people.
It will take a reply back from management(Above Katelyn the 20 year old store manager who lies about credits and takes no accountability when called out on said lies), as well as firing of Katelyn and the other girl who works there with face tattooes who thinks it's appropriate to do ha'ha reactions on my social media out of spite. Only then will I stop talking bad about Pizza Hut and give them an opportunity for business. read more