I just thought I would take the time to share with you, the professional way the manager( Kim ) handled a situation. I was enjoying my pizza with a friend. A man came in with his two kids perhaps both were just over the ages of 11, or 12. I saw them come in because they were a little loud, as the two children went to the restrooms. The father came and sat next to my table. I watched him literally gobbled down three or four pieces of pizza from the open bar while never missing a beat, talking on the telephone. At this point the kids join him. The little girl grabbed plates and set the table up as you would do it home. The two kids went back to the open bar and filled their plates. The father never watching them nor said anything to them. He was busy on the phone and now eating even the pizza his daughter brought back to him. The waitress brought them drinks. They were polite and said thank you. But I could hear the father's talking to somebody on the phone saying this places was dirty. I'm not happy being in here he said. I looked at my friend and I said there you ago a start to get out of not paying for lunch. Then the three of them went back to the open bar the little girl filled her plate with salad. The father never even said a word as they were picking up food with their hands and not using the utensils. Then the father said again, let's go this places is to dirty. The little girl took her hand and put everything back in the salad bowl. I was shocked. Still, the father said nothing. The little girl went to the table picked back up the plates that she put down. Realizing she had made a mistake and you are to use the plates at the bar to fill your food. She walked over and put the plates back on the stack for the next person to use. Again, the father said nothing. I got up and walked over, I picked up more plates that she returned I handed them to the manager, the manager looked at me kind of puzzled, I said, don't ask just take these plates to the back. And you might want to take the salad that's out there back and put out a new one. The little girl there just put all her salad back with her hands in the bowl. Without hesitation, the manager replaced the salad immediately. Sure enough, after all three had more than plenty to eat, he raised a fuss. The manager being very diplomatic and professional, Keep her cool, and offered him a complementary token to come back and eat. This father should be ashamed of himself allowing his children to do that, eat all the food they want and then not pay for it. But I know as well as everybody else, their always used to get things for free. The new manager Kim and staff are always busy, pleasing all the customers and making it an enjoyable lunch. Quite a few of us go in two or three times a week, it is always a great atmosphere. Now that the new manager is there and also staff, you can see the turnaround 100%. read more