Delivery here is the worse !!!!!!! Don't do delivery. When we call to cancel all they do is hang up on us they need to close this location . Ps it's our 3rd time trying delivery here and it's always the same thing we don't get a delivery and when we call they hang up . read more

do NOT order from here please. Twice already that I never receievd my roder. First time, I thought it was just a bad night. I wanted to give it another try since it's near my husband's job and wanted buy some pizzas for his workers, but the order did not arrive. What a damn waste. Do not order from here. Save yourself the trouble. Also, customer service does not do a damn thing. Looks like I'm out another $30 since I wanted to give them another chance. Avoid this place at all costs. This place deserves ZERO stars read more

I hate to leave a negative review but they have hiring signs up for there location but I called and asked they said they are required to have them up even thou they are not actually hiring only taking applications they also turned off there reviews for there Google maps location because so many people leaving bad reviews we also ordered pizza here recently and it gave us violent diahria then also when I came up there to pick up my order had guys at the door smoking blunts at work no wonder we got sick read more

3 HOURS WAIT FOR A FREAKIN PIZZA! I'm so disgusted with this place I don't even know where to start! My husband recently had cancer surgery and wanted a pizza. I placed an online order for delivery because I didn't want to leave him home alone. The order was placed at 8:13pm, delivery time was 9:07pm. We kept checking the status. At one time it finally said it was in the oven. We waited for 30 mins, checked again and it said it was being prepared. After 9:30, I called to check on the status. Needless to say, NO ONE EVER ANSWERED THE PHONE! I go to the store, while phone still ringing, this nasty, no customer service skills little girl at the register said it was in the oven. I sit and wait, still have my phone in hand with the store phone still ringing. Looking at them literally not answer the phone. After another hour wait, I asked what's going on with pizza and to check the status. Instead, she proceed to ignore me and take new orders for ppl coming in. I asked for a manager, he comes to the counter sweaty, dripping sweat every where, saying my pizza will need to be re-made! I wait another hour listening to the Door Dash, Uber Eats ppl also complain about the wait and another lady walks in complaining about her online delivery she placed at 7:23pm!! Meanwhile, I'm literally looking at the nasty attitude girl at the register pull other people's pizza out, sit it on a nasty, germy, lint filled portable air conditioner unit and the "manager" dripping sweat everywhere. Pretty sure it landed on ppls pizza. Then guy in the back with the fingernails..Another 30 mins go by I asked again! She tells me she can't find my pizza!! I get upset and ask what do you mean?! I told her I've been sitting here 2 hours and you tell me you can't find my pizza?!! The manager knew I was upset, came over to search for my pizza and realized the wrong tag was on it. A guy that was behind me came in to check his pizza and asked me you're still waiting?! I grabbed the pizza and told her she needed some customer service skills and walked out! I won't EVER go back to that unorganized, nasty store. No I don't recommend them, AT ALL! BTW, I do have a snapshot of how long they let the phone ring and no one ever answered! Whoever the manager over this store is you need to REALLY get this store under control! There is absolutely NO organization there, people that looked like customers were walking in the back in and out! Evwryone complaining! Very Ridiculous! read more

Pizza Hut - This is how long the store phone rang. Not even while I was at the store looking at them literally not answer! This was the 3rd call! - Pizza Near Me - Lancaster, Texas

If I could leave zero stars I would. Corporate should close this location so they stop losing money. They had 5 people "working" but not actually working. I wait an extra 10 mins even after it says it ready before I even walk inside and yet ITS NEVER READY. Even though it shows ready on my end AND on their TV. Except this time not just my order but several were made incorrectly and want to say "the oven messed up your pizza". Literally watching her make another pizza wrong. Maybe cause she has her headphones in talking on the phone?? While this manager is scrambling to make the order CORRECTLY. read more

This establishment is a circus! The entire staff needs ro be replaced! The customer service is poor. The employees are lazy and very RUDE! I waited over an hour for a personal pan pizza. Only to be told that there was no stuff to make it. Inwas offered a large an no additional cost, I said okay. I waited even longer! When I asked about the order again I was told to wait on a person in the restroom. My order was NEVER put in the system. I asked for a manager. No manager came. The rude associate said she was in charge. It was a Horrible Experience! read more

Make sure to inspect your pizza!!!!!! I found this on my pizza unacceptable!! I will no longer order from here again smh read more

Pizza Hut - Gross - Pizza Near Me - Lancaster, Texas

Food was Subpar under-cooked, order was Wrong, & 45 minitues late. Missing items, and when you call VM is FULL. Can't leave a note on website, it loops over and over. Atleast I won a bet a YEAR OF PIZZA ANYWHERE BUT PIZZA hUT. 1 good thing from all this mess. Better try a different pizza place, anywhere but here. NO LONGER PIZZA HUT FAN read more

Terrible service. I ordered DoorDash from here and they took a long time making the dasher wait, they forgot to give him my drinks and didn't put any pizza sauce for both of my melts. read more

I'm not a big Pizza Hut fan but since they had a special for a large two topping for $5.99 I decided to give them another try. The customer service was OK but while I sat there waiting on my pizza I watched the staff make the pizzas with their bare hands. Hand washing is so important in the food industry and so is gloves. Throwing food at each other and playing. My girls loved the pizza but it's a no for me. read more

Pizza Hut - Large chicken and beef stuffed crust pizza - Pizza Near Me - Lancaster, Texas

I'm currently in San Diego, CA, and have just been notified that I have a Pizza Hut order ready for me...in Lancaster TX. This location. Obviously someone hacked into my account and used my points to buy themselves pizza. I contact this store immediately and explain the situation, only to be put on hold for 5 minutes. I call back, and explained that my account was hacked and need this order to be canceled, once again put on hold for 5 minutes. I wait a bit and call back again, and again, trying to explain that this isn't me that ordered the pizza, only to be put on hold again and again. The last time I called, I asked how busy they were, and immediately they hung up on me. I didn't even have a chance to say anything because I kept being put on hold or hung up on. I have since called their corporate office and am going to figure out what exactly happened here tonight. Never have I left a bad review (check my history) let alone a bad review in a place I've never been to. This order was fraudulently placed, and no one listened to me, helped me, did anything but leave me on hold and hang up on me. The order is for Kam and they have a grey Nissan Sentra. They ordered a medium pepperoni, a medium thin crust pepperoni, and Cinnabons. Considering this is a franchise, this location is responsible for this fraudulent order. read more

We recived a pizza tonight which was half done to add insult to injury the manager Castor thw snag a tooth guy laughed in our face didnt ask our name or try to fix it little do he know I worked for pizza hut and know a couple of people who can make things happen we will be calling and sending pics of the half done product. Guys like this clown is the reason they only have 2 stars so laugh on Castor he who laughs first cries last....And 20 days later still havent heard shit from Corporate. read more

Pizza Hut - Half ass done Pizza made by the Manager Castor the snaggle tooth guy. - Pizza Near Me - Lancaster, Texas

Was very surprised that the service I received was so good. It was a busy time of the week and the staff were friendly. I have intentionally avoided going to Pizza Hit in Desoto because of the below average service. This Pizza Hut and the one in Cedar Hill are great. read more

Pizza Hut - a car parked in front of a pizza hut - Pizza Near Me - Lancaster, Texas

Went to this location and ordered pasta. The attendant charges $13. I told her that is not how much it was. She insisted. I ordered online with her and got two pastas and cheese sticks for $14. She said , "sorry". I feel like it was a con and will not go there. It is also very dirty around the store. read more

Zero stars.... To many young kids working here and they play to damn much. Food is never correct. They just make whatever the hell they want and expect you to eat it read more

This restaurant is pack with some ghetto workers and they cancel my orders and refund my money back they should turn off deliveries if they don't have any drivers and wasted my time and the manager was a smart ass and immature and cancel my order and I was charged twice was refunded twice in two different amounts which it was weird I will pass this to the corporate office soon read more

I placed a mobile order and the food was fine. But the guy who was in the back making the pizzas was talking really loud to the cashier and using obscenities left and right. It was really uncomfortable and highly unprofessional! read more

Lame ass place ghetto af and they stay taking out payments out the card twice acting like it was an accident. Not only that I waited like 30 minutes after getting there 30 minutes after I placed my order and my food was still not done. Idk what else to say other than ugly ass service read more

Horrible customer service i ordered a pizza at 5:30 pm after not receiving it past an hr the delivery guy called me saying my street was "closed" my street wasn't close lol. Then he said he's going a different route to get to me. It's been a hr and 30 mins and my pizza was still not here after 2 hours he tells me that his supervisor is making him remake the pizza. They charged me and he never deliverered the pizza. I ended getting something else to eat. They credit my account but the fact that every time I called them they would hang up was so annoying!!! they weren't apologetic or anything. Their service sucks. read more

Half of the time they don't have delivery drivers, so i came to pick up my order for contactless pickup. I called let them know i was outside and the hung up on me, and had me waiting 20 minutes then bring out my pizza and breadsticks with no sauce (that i paid for) and never made the second half of my order. Customer service sucks as well. Don't go here if you don't have to. read more

If I could give them 0 stars I would. I haven't called our local Pizza Hut in a few years after waiting on hold for over 5 minutes and then it taking up to 2 hours for deliver. I've been told their ovens are busted. Also once they were out of pizza dough. Tonight I tried them again and they want me to call back in an hour to place my order. WTF!!!!!!!!!!!!!!!!!!!!!! I'm going to Little Caesars. I would be back home and fed before I could place an order with this poor excuse for a business. read more

If I could give zero stars, the Lancaster location would get zero stars. I'm relatively new to the area and the few times I've gone they NEVER have different varieties of meat. My husband was told when we went today, there is a sign in window for any pizza for $6.99, they didn't have medium sizes and pan pizza wasn't available. I was under the impression the dough was already made and just needed to be stretched to the size needed. We went one evening and the person behind register came and locked the doors as we pulled into a parking spot. I have NEVER be to a Pizza Hut location as bad as this one. ZERO stars for this location read more

They got my order wrong and as the man screamed and slammed the box down that makes the pizzas "he wasn't redoing nothing". I stood there in shock as it was customers waiting as well. Just so unprofessional and lack of customer service. Too many pizza places around to deal with this, never again read more

I don't write reviews on anywhere i go and eat but dang, this store need to be out. I order wings and an hour later i check them out and said they cancel the order coz they ain't got no driver on their delivery. And adding insult to the injury the manager says he gonna give me a dollar discount. A dollar discount. I juat hope that the corporateof pizza hut or even the owner look at how those employees are doing. read more

Took over 2 hours to receive my pizza and when I got it the order was wrong i have ordered here a lot over the years and mostly all my order are incorrect read more

Terrible customer service. I wasn't really mad about the wait because it was delivered but because my pizza was cold and they were unapologetic about it. I actually had an argument with someone at the store after I confronted them. read more

This is the absolute worst Pizza Hut most likely in Dallas County. My family has ordered pizza from here over the past 10 yrs or so and it has been consistently, horribly prepared. They have gotten away with this because they were the only game in town for the longest. Giving them the benefit of the doubt this also may have been why they were ALWAYS horrible because they were slammed with business. Nevertheless do yourself a favor and order from the Domino's down the street even if you aren't a huge fan of theirs pizza. The new Domino's is consistent with a quality product. read more

We just moved to the area and trying to find a new pizza place. The dough was not cooked all the way through nor was it hot.

Didn't get hot pepper sprinkles as requested at CK out. Grrrr....pizza was ok. Staff were zombies.

I ordered the $5.99 Each: 2 Medium 2-Topping Pizzas & 8 Bone-Out Wings to be delivered. I waited 45 mins then I received 2 wrong pizza toppings & 2 things of wings. & half the kids at the party couldn't eat the pizza. I hate my orders to be messed up. read more

Excellent pizza. Wow, it was great. Picked some up on the way back to Austin today. Fast, on time as they said. Friendliest staff.

This place is trash. Pizza was cold, and had the wrong toppings. This place never looks busy but they have plenty of employees. Why are they so terrible? read more

This is the first time in my life. I tried to order pizza and have it delivered. Only to be told, "We are not delivering. We have no drivers." I've never been told by a huge pizza chain company that they couldn't deliver. Wow. Lol read more

Ok service. Amicable. A little slow but gets it done. More of a call ahead and pick up. Better than the one on camp wisdom.

Ordered my pizza and they tried to give me the wrong pizza and now I've been waiting for about 40 minutes because nobody knows what happened to my pizza that was supposed to be re made. Terrible. Don't waste your time. The whole time I've been in here they have been messing up orders all night. JUST DONT DO IT!! read more

So tonight we ordered a pizza that was half and half. When the pizza arrived (late I might add), it was incorrect! When I called we were told that we would need to wait an additional hour and needed to return the pizza. How about concentrate on getting it right! Not argue about a return. Very very poor customer service. read more

These guys we're rude And denied me service because I asked about their pizzas. I asked if they had the spinach pizza and they thought i was playing and denied me service read more

Service is horrible. Cancelled my order themselves and didn't seem to care! The manager was being unnecessarily sarcastic. Overall horrible experience, will never receive my service again! read more