we waited in the drive thru line for an hour. The lady at the window was rude. Our drinks were…read morewrong - should have been diet coke, received Dr Pepper. The cheese burgers were ordered to have cheese and ketchup. They had onions, no ketchup. The fries were cold, with no salt. So, after waiting an hour and spending $20, we are still hungry I would put zero stars if possible

It's honestly amazing that people are rating this place five stars…read more There is a fat, gross, obtuse looking manager/supervisor that has been there far too long. She has answered my phone calls, she has met me face to face, and every time she speaks to me, she takes some of her miserable existence and she tries to spread it out to me. I had a doordash go terribly wrong. Every single doordash goes wrong, but this one in particular, we had spent over 30 dollars and everything was wrong. I called in because I was so upset. I asked her to just empathize with me. She remained steadfast and told me some jargon, in a very demeaning way. I then said "Listen, I'm not trying to get free food or anything, I just want you to apologize for what I went through" and she refused. She hung up on me. This level of service has carried on throughout the years. I've driven up to the window to find no one there and a "Sorry, come back later, we're cleaning" only to find out that one kid was the only person there and everyone else abandoned him. I've asked to buy 5 hot mustards at the window to be told "we're not going to sell that to you" and I had to argue with her that I would pay. I just want to end this with I don't think it's any one person, but I think it's the collection of people working there. If you're not like this troll, stand up and say something and fix the issue. The food its self is also a problem. They are doing something to the fries. They are never fresh, even right after being pulled out of the frier. They taste terrible and the oil coats your tongue. The burgers smell terrible as well. This food is literally poison.

Not what I expected from what I thought was a chain restaurant. This TB is not part of the TB…read moresystem, so you can't use the TB app to order or pay. Probably should not carry the TB name if they are not participating in the TB processes or special offerings.

Horrific! Food is passable (typical Taco Bell quality) but experience at this location has got to…read morebe the worst. Slow, some staff talking trash and using profanity laced tirades, and seems to be short staffed. Takes forever to get your order - if hey don't forget to make your order. No sense of urgency. Customers wait at counter to place order just go unnoticed. Ridiculous for a fast food place. Preparation of food is extremely slow. Back in the day this place was hopping. But today, only 2 customers and we're all waiting for many minutes. Robots could make this stuff faster and correct.

I stop here at least once a week and it is always a very clean facility, the food is great and…read moreKimberly and the rest of staff is always cheerful and friendly, love my frisco sandwich

I got the Nashville hot chicken sandwich and I did not think it was hot at all. The chicken did not…read moretaste like anything and my sandwich had too much mayonnaise in my opinion.

My mom went to cut her sandwich in half and found a bug in it. When confronting the waitress she…read morereported "oh it's probably just a fruit fly". Would not recommend.

Food & Service are outstanding choice of a booth or table. Good view from inside to outside…read more Handicap Parking. The Hostess & Waiter's are Helpful on choices. The Food is excellent with decent prices.

I had an online order and it was supposed to be the all american w/o veggies, they messed it up the…read morefirst time and put roast beef instead of bacon. Then they gave me a free sandwich & which was supposed to be the correct way along with a free cookie. I got home opened it and noticed they messed it up again. They forgot the cheese . I know mistakes happen which is why I wasn't mad the first time. I'm not mad this time either, but it's just annoying for the repetitive mess up's... Especially when it's a craving

Clean, quick service, and friendly staff. I usually order in the app and pick up. It's always ready…read moreon time and correct.

This place is notorious for having to beg someone to please take your order. They just ignore you…read morefor up to 10 minutes. Plus the corporate doesn't allow catsup dispenser.

Food was good, had to wait on fresh fries. Workers were there to work. Nothing crazy to say about…read morethis one

Horrid wait thru drive thru. Long line takes many minutes. They need more staff or something. A new…read moremanager perhaps to get this place to hustle.

The service was spicy to those who were coming in due to lacking items in their orders. It was…read moretreated as a major inconvenience to have to get someone their additional order of fries. Next, tables aren't cleaned & we waited until there was about 5 people in line before we were greeted to order. I understand there was about 2 cars in the drive thru, but that was frustrating. We came in at 1:38pm and received our food at 2:06. A staff member came out to inform the gentleman in front of us that the reason there was gonna be an additional 2 minutes added to our wait was because we were waiting for more food to be prepared. This is the only communication made.

Nice size portions. Perfect comfort food. I can't believe how big the tenderloin is. We could have…read moreordered a bun in the side and made two sandwiches. Our waitress was courteous and efficient.

Very unpleasant customer service experience today…read more I am 67, broke my leg last year and have trouble standing for long periods. I entered the restaurant behind a man and woman and stood in the waiting area. There were 2 people at the bar and one guy sitting at a table but no hostess, waitress or bartender to be seen. After about 5 minutes, I called out "Hello, is anybody there?" Eventually, the waitress appeared and asked the woman in front of me if we were together. The woman said no, that she was there with her son and then, in a very loud, nasty voice, "I wouldn't have screamed at you like she did", looking at me. The waitress turned her back on me and took the woman to her table without greeting me or acknowledging my presence. Not enjoying the vibe, I left. Get it together people.

Food is so bland. Salsa is blah. Pay for chips and salsa. Margaritas are not fresh - taste like…read morethey are made with that cheap syrupy stuff you get in a bottle at a grocery store. Service was slow. Fort Madison locals go there - they really need to stop being nostalgic about cheap food they could afford in high school. Won't be back.

The food is basically something you'd imagine to be served in a prison. This place has a sign that…read moresays: "Mexican at its best" and that makes their food so much more embarrassing. Perhaps the worst possible place you could eat within 150 miles.. It's not Mexican and even if you called it gringo Mexican any 14 year old could make Old El Paso seasoned tacos at home that would crush this place's Mexican wanna be soul. No idea how they're open with so much better MX food two blocks down the street. Go anywhere but here for Mexican food. Only good thing was that I didn't get food poisoning afterward

Two words: curly fries!! Not a lot of options in the area but this place is the local dive. If you…read morewant dive food come here. We had the Nauvoo burgers, Navajo tacos and the fries, curly and regular. Service was really nice and they make the food as you order but they do a good job getting it out. We were pleased with everything and when your in a mood for dive food come check this place out.

This place is amazing! Best milkshake I have had in a long time, and WOW! THEIR Navajo Taco was…read moreamazing! It was so big my husband and I shared it. They even have a hand painted mural of Nauvoo on the wall. We even got to meet the owner, Peter. He knows so many facts about Nauvoo it was like getting our own little tour. We will defiantly be coming back. P.s. I don't know who said they were closed but I'm happy we stopped.