Along with the unbelievably ridiculous service I received once I arrived at this restaurant of horrors, the food I ordered online was either horrible, or unavailable.
I had ordered garlic knots and the big chocolate chip cookie on the 2 for $5+ deal, a large, 3 topping stuffed crust pizza, and cinnimon bread for my birthday. I was not made aware until after I arrived that the garlic knots were unavailable, because the establishment was sold out. This was a bit of an inconvenience, as we were traveling and picking up this pizza was just supposed to be a quick stop in-between points A and B, hence why I ordered 45 minutes in advance.
But wait, there's more!
The hardest part, though, of the ordeal was trying to get a replacement for above mentioned garlic knots! It was beyond a joke and I ended up getting charged $7 MORE, yes MORE for a SALAD, instead of the darn bread my nightmares on now made of!! Attempting to explain basic addition, subtraction and "equal to" math skills to these 2 "Valued Pizza Hut employees" that evening (Not high school age either... I'm talking GROWN adults here!) was like trying to explain to my 3 year old why electronics don't take baths... Seems simple enough, wouldn't you think?! Nope!!!
I finally paid the extra money just to get out of there before I lost my temper, which I still feel was warranted given the situation.
But wait! That's not all folks...
We finally relented back to the comfort of our vehicle to enjoy our exceedingly expensive meal of American Pizza to only be disappointed again and AGAIN! Extra sauces we ordered and paid for?? Not there! Pizza? Cold and... Sticky?? How does one screw up a pizza so bad that it isn't doughy, but an odd, almost unnatural sticky texture that still somehow lacks the least bit of flavor, except the faint taste of cardboard from the box this poor little critter was laid to rest in?? I still don't know... Nothin' but talent, I guess
My "prepackaged" $12 salad was mushy, almost slimy, and far from fresh, especially the added vegetables. The tomatoes were well past their prime and the croutons were somehow stale, yet chewy... Another trick the talented 2 Pizza Hut employees back at base must have conjured up when they should have been watching the food they were responsible for, or making hand puppets
This was a series of very unfortunate events that could have easily been prevented if...
A) I had went somewhere, ANYWHERE else
B) The 2 ADULT employees performed a fraction of their JOB... Which includes: Attend the store and its customers
Prepare the already nearly prepared food for said customers
Don't screw up and charge the customer over double for your own mistakes
Had either of these employees done even ONE of the above mentioned suggestions, I would not be here writing my review to all of you lovely, hopefully not Kemmerer, Wyoming bound for pizza, people. read more
