To my knowledge, this is my very first Yelp review. So, to the KFC/Taco Bell located in Cynthiana,…read moreKY, I'd first, like to give a shoutout to the food prep crew. They worked diligently behind the counter and at the drive thru window. It didn't appear to me that handling the care of a customers/guests food was ever half assed. They did well.
(The chicken sucked, especially in the comfort bowl. But, everything else in the comfort bowl tasted pretty good. And the biscuits were hard as a rock. Not my best impression of a biscuit, but things happen sometimes and restaurants get busy/slammed, so I'm not upset. Restaurant staff and retail staff really do deserve more acknowledgment and to be treated better by society in general in my opinion)
To the General Manager (if I remember correctly) Mr. Travis, was absolutely caring, considerate, understanding, professional and very respectful. My family and I had came to dine in. Unfortunately, another customer/guest did not take into consideration of the very heavy perfume/cologne that they were wearing. This customer/guest proceeded to walk past our table several times. The smell (although pleasant at first) immediately ruined our food as all we could taste was the scent over tasty chicken. (Now, we know full and well that that was not the General Manager's/Employee's/Restaurants fault.) But, we did bring it to the General Manager, Mr. Travis's attention as we paid $38 for our meal and didn't eat much due to it being ruined. This wonderful gentleman took it upon himself to redo our entire order even though we told him that he absolutely did not have to do that and we didn't want a refund either. We just simply wanted to make a suggestion to maybe talk to corporate about putting a policy in place of consideration to customers/guests/the employees, that entering an establishment such as a restaurant, with practically bathing oneself in heavy perfume/cologne is rather distasteful and quite frankly disrespectful to others around. Don't get me wrong, I do love perfume/cologne. But there is a time and a place. And using it in excess as a bath is very rude. Mr. Travis saw to it that we were well taken care of. Even though it was not his fault or any of his employees fault.
Also, a shoutout to the front counter cashier Miss Alyssa. She was an absolute delight as well. Great taste in jewelry too given working in a restaurant. Thank you for being so kind.
To the whole entire crew, thank you for your patience, kindness, understanding, and respect.
Aside from the chicken being a major disappointment along with the biscuits, the experience alone with the staff and the mashed potatoes/gravy is enough to keep us coming back in the future.
Please, keep up the excellent work/service. The world needs more individuals like all of you.
And some sound advice, because working in restaurants and retail honestly sucks because people can be so cruel, inconsiderate, and rude.
A job is a job, no matter what the pay. You matter. Your life matters. Your existence matters.
And don't forget to give yourselves some TLC, stay hydrated, and take it easy!
And don't forget to rest!
Thanks again for a great experience!
Take care, blessings to you and yours to everyone who works there!