I picked up a pizza and Marquis was incredibly nice. I was a little scared it had been a while. My experience last year was bad. I was really craving pizza and Pizza Hut is my go to. I'm glad I decided to give it another shot this new manager was professional I told Marquis to make sure he sticks around! The pizza looked amazing and tasted absolutely delicious. Marquis provided great service. My husband and I both loved the pizza. Thanks, Marquis! read more

Pizza Hut - Pizza Near Me - Columbus, Ohio

I am so disappointed!! Craving a Pizza Hut pizza ordered a large super supreme. It was the worst!! There was literally no sauce! A ton of under cooked mushrooms no banana peppers (ordered extra) very little cheese! It was a complete underperformance in pizza making. To be fair it was super fast in the turnaround, but i guess if you leave out steps and then under cook it turnaround would be fast. Uggg wont be back anytime soon read more

Would give it no stars if I could. This was the most disgusting pizza we have ever had. Donatos is better and that's not saying much. Unfortunately Dominos does not deliver to us. read more

Pan pizza was $2.00 on Tuesday but I was told around 830pm they ran out. Restaurant was clean. No menu or prices posted in front where customer can easily see. read more

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I ordered a large super supreme pan pizza. The dough was not cooked in spots, it had barely any cheese and there was one, ONE BLACK OLIVE on the entire pizza. If I wasn't 22 minutes away from the restaurant, I would have brought it back! The few pieces that I tried to eat each fell apart in my hand from the excess pizza sauce and toppings, uncooked crust, and lack of cheese to hold it all together. Pizza Hut is definitely not what it used to be. Disappointed! read more

Pizza Hut - Super Supreme pizza with 1 black olive in only the bottom slice, lack of cheese and crust that falls apart from undercooking. - Pizza Near Me - Columbus, Ohio

This has to be one of the most under performing locations to exist. Tell me why they are closed from 2-4 PM and you literally cannot order within that time frame? Sounds like an insane business model to me and a way to lose out on the money they so desperately need. And when you call and ask why they just hang up on you! Terrible customer service. read more

I've got real good food there and not so good food. Pick up window staff are always friendly. Not much going on inside the restaurant. Just kinda dead and quiet. read more

Always great! Food is consistently good and employees are friendly and helpful. Highly recommended.

I ordered the big new yorker with extra cheese and they gave us a big new yorker with pepperoni

The Pizza Hut just outside of New Albany at this time is currently closed for maintenance which is probably a good thing because the customer service at this restaurant has been pretty bad in the past however my wife and I love to go to the one in Westerville where you can still sit down and dine in with a fresh pie read more

Ordering from this location has been the worst decision we have made in awhile. We ordered a pizza online at 9:15pm and we did not receive it until 11pm. Over 45 mins late from the predicted time. We were told the driver was "on his way" 50 mins before receiving the Pizza.When calling to check, the employee on the road was extremely rude and gave excuses instead of a solution. When we finally got the Pizza it wasn't the correct order (didn't give stuffed crust) and was cold. I do not write one-star reviews often but this experience with this location was truly awful. Next time I'll try the other westerville location. read more

I places my order online at 10:30pm for delivery. The store closed at 12midnight. As soon as a placed the order my card was charged and then the store called and said they didn't have a driver and canceled my order. This is twice this has happened with me trying to order from them. I asked why their website accepts orders for delivery if they don't have drivers.... the worker said they would have to call corporate and ask permission. What a waste of my time. Too many pizza joints out there.... Pizza Hut needs to bring real store availability to their online ordering system if they want to stay in the game. read more

I asked for a deep dish pizza cheese sticks and bread sticks they put the pizza at the bottom I didn't pay that much attention to the box until I got home which by the way was pouring down rain on when I walked out of the store, found out it was a pan pizza and called them and told them I asked for a deep dish and that I didn't want the pan pizza they put me on hold to get their manager I was on hold for a little over 15 minutes to be told that a pan pizza is a deep dish and that they didn't know how to make a deep dish even though I've gone to this location multiple times and had no trouble getting a deep dish she proceeded to say okay bye three different times and then hung up, if I could rate this place zero stars I would, the employees obviously have no idea how to make a deep dish if you want a reliable deep dish go somewhere else. read more

Cold pizza? Really? I don't need 85 characters to write this review. That was bad. Save your money. Go elsewhere. I would have told the manager but they probably don't care either. If the did, this place would not be getting the reviews they are getting. read more

I grew up on Pizza Hut, and to this day, if made properly a pan cheese pizza from here is truly "pizza" to me. Unfortunately those days are long gone. We did a pickup of 2 medium pizzas ($11 total), great low price, however still not worth it. I think it is pretty sad that I would expect their buffet pizza to be better quality, not sure if any locations still do that. As for the experience. I ordered through the app, easy enough. When i arrived I came inside to this store which is pretty small. There was a couple dining inside, but as I approached the counter I didn't see a worker at all. I continued to stand there for 5-10 minutes and I didn't hear a peep. I could see cooked pizzas at the end of the conveyor belt, but no action otherwise. One thing that was in plain sight from the front counter was the grey metal mousetrap in the back room to the right of their entry door - again clearly visible from the customer counter, very appetizing, and gave me time to think about why it was there in that kitchen. Finally, someone came through the entry door (delivery guy back from his run) and he asked if I had been helped. He then got ahold of the woman who was in the far back of the building, no clue what she was doing...but nothing pizza-making related. Pizza was sub-par, light on the cheese, undercooked and just bad. I cant believe I'm saying this, but even Domino's has better pizza now...how the tides have turned. read more

Why has this hut gotten so many bad reviews? I seriously don't get it. I've been here more than a couple of times over the years and the day crew, with the exception of having trouble keeping up with the buffet demand and one or two employees having a "less than ok with being stressed" attitude I've always found it a good place to stop. The last two times I've stopped, it's been night crew. I don't have a long wait, ever. The crew seems to be focused on the job at hand and both times they have made me a pizza that's been really good. Recently the store does seem cleaner and the crew is more friendly. Hopefully they'll keep this trend going & if they do, I'll be dropping more money here. read more

Placed an order online around 7:00. Got the confirmation with a 3 hour delivery window. This being a Saturday night, I understand it might take a bit longer to get food out the door, but three hours is completely excessive. We called to cancel, didn't go through. Called again, it rang and then a creepy robot sound comes through the phone. Repeat with the same result. We literally called 10 times before actually speaking to someone. Get. It. Together. Pizza Hut! read more

Ordered 2 large pizza,s and bread sticks. Order was done on time. Got home and the cheese pizza was severely lacking sauce.the pepperoni was over done. The bread sticks lacked seasoning and were not cut. Will think hard about returning to this hut read more

We ordered a pizza. Didn't have any sauce and barely any cheese on it. Tasted like cardboard. We call in and get a new pizza delivered back out to us. That pizza literally has even less on it. So yea, we're annoyed. read more

I'm not a huge fan of Pizza Hut food, but it was Christmas Eve and we needed something fast to eat before church, so we hit this one up because it was the only thing that looked open. I walked in at 4:58 and they closed at 5, so I apologized and started to walk out and the manager was insistent that he didn't mind if I still put in an order. He was nice, and chatty, and when two more women walked in behind me he let them order as well. I'm not sure I'd have been so generous, if I had people to get home to for Christmas! The food ended up being fine. I'm not in love with it, but the bread sticks are consistently good, and I like the bread stick sauce. read more

I never leave one star reviews but this location or for clarity this dude who works there named Chris i think it was 3/26/2019 10:45 make an order for delivery i know that they stop delivery at 11 so I thought they might stop taking on 11 the website doesn't says anything that they might not deliver at 10 or something. Anyways the dude Chris calls me back and he tells me I cannot order for delivery at 10:45 and I literally told him "oh ok I didn't saw anything on the website I thought you stop getting calls at 11" so Chris was high maybe or on crack and he decides to be smart telling me "well you cant order 15 minutes before closing for an hour delivery(which im only a mile away) this is not how real world works and he hung up" dear Chris take your heated head out of the oven or don't answer phone calls who you are trying to show how real world works you mean real world inside your pizza hut store? Because clearly thats the only world you know! If you don't like your job its not customers fault. Im gonna be taking further actions because of his behavior. ** im not complaining about the food that was always good read more

I dont usually rate fast food locations but I really, really enjoyed the service here. Just to be upfront, my orders usually turn out to be a bit complicated and confusing. So when I placed an order for carryout, my order got a bit mixed up...but the person at the counter who was taking care of me was so apologetic and sincere about making a whole new pie for me. Didnt have to wait too long for the correct order and will most definitely be ordering from here again! :) read more

I had the worst service tonight. Placed a delivery order at 9 PM. Email confirmation said 9:47 delivery. I called at 10:10 to see where it was. Shift manager tried to tell me delivery was promised at 10:22 PM and not 9:47. I offered to forward her the email. She offered a half-hearted apology and absolutely nothing in the way of a coupon or credit. I'll order from Papa John's next time. UPDATE: All of my food was cold. read more

I am disappointed in this Pizza Hut location. Called last night around 12:30 to place my order for pick up. NO ANSWER. Called another 4 times. STILL no answer. Well, I live right around the corner from the location, so I drove there. Walked in, no one in the front lobby. So I pulled out my cell phone and called again. Listened to the phone ring and watched an employee walk right to the register next to the phone and ignore it. Finally someone came out to help me. I asked why no one answered the phone. He told me, we are done delivering for the night. I explained to him that I was not looking for delivery. I was looking to place a pickup order. He gave me some B.S. excuse that I did not want to hear. So I left and went elsewhere. read more

The food is fine when it arrives but they are insanely slow. At noon on a Friday it takes two hours to have your pizza delivered about 4 miles down the road. What a joke. read more

We just ordered three pizzas and through some sort of computer glitch or something one of the pizzas had no cheese except for inside the crust. I also ordered the Hut Favorite stuff on the crust and that was not on either. There would have been absolutely no reason for me to hit a none button PERIOD. The manager said it was my fault and did not offer any sort of resolution for the cheese or crust flavoring she just said have a nice night and didn't bother to wait for a reply before hanging up. I love Pizza Hut but after this experience I will not be ordering again. read more

Nothing really wrong with this location, the "double pepperoni" pizza wasn't really doubled and it was ready much faster than they said would be, so it was in the heat oven for a while (instead of being fresh). It's pizza hut -- once you've had it, it's the same everywhere. read more

I never fill these out. If I could give 0 stars I would. I placed an online order at 2pm for a 7:30 delivery. Received a text at 7:03 that it was out for delivery. We live less than a mile from this location. I received a call that came up Youngstown OH so I did not answer. I received a 2nd call from Gahanna and missed it so I called back. They said that they were unable to find my address. We live on a main road in a subdivision with numbers on the house and mailbox. They refused to deliver - The now cold pizza. I cancelled the order and when I asked for his name he chuckled and hung up on me, Would not recommend. read more

Great friendly, fast service, couldn't ask for much more. While waiting for my pizza the place had a cool video games channel on.

I'm not a fan of pizza hut pizza at all. Their sauce is bitter and their pizza is too greasy. This location makes the pizza like all the other locations and it's hot and good if you like Pizza Hut, but in general the Pizza Hut food is gross. read more

This is the worst Pizza Hut ever, their customer service is horrible and I have been a loyal customer with them for a while and yet on one delivery which they did not even attempt to make they treated me horrible and I had to fight to get my money refunded back I wish I could give them no stars at all, the Saturday evening manager Ashton is very unprofessional and rude, her staff is good she lacks customer service skills, she should be demoted and retrained to deal with customers, so this Pizza Hut will no longer be getting my business read more

Worst service, and worst management ever. I had a problem with my order, it arrived an hour early and when I asked to return at the delegated time I indicated during my order they came back with the same pizza. It was old, cold and tasted horrible. the manager invited me back in to "see" the old ones and pretty much hung up on me like a child or I guess manager at Pizza Hut would. read more

Rude customer service at this location. Just because my order was not at a convenient time for Chris. He cancels the order, calls us to tell us that we can't place orders at that time but instead of just apologizing for the inconvenience he decides to be rude and hang up on us. read more

This review is not about the food. Know this up front. Pizza Hut food is pretty much the same, shop to shop; that's the beauty of a chain, you always know what you're going to get. This review IS about the SERVICE. The service at this location is impeccable. Every time. We always do carry out, and even on their busiest nights, every single employee has been outstanding. Friendly, welcoming, helpful, smiling. Speaking from a former food service perspective, these are things that should be standard in food service, but has been going by the wayside. Fortunately, this Pizza Hut location truly understands customer satisfaction and employees seem to enjoy working. Can't get much better than that. Oh, and the $10 dinner box is a bomb deal. read more

We ordered a large pizza here. I would say this was the worst pizza I ever had in a pizza hut. It tasted like I am eating dough. First time we ordered and it didn't tasted good. Called them abd said about it. Pizzahut made a New one for us. Its still the same.We will not visit again. Will not recommend!!! read more

Pizza Hut was so good in my youth, what happened? Ordered online, and nothing was right. Well done crust? Nope. Extra cheese? If there are large, naked spots of sauce, then that isn't even the adequate normal cheese topping, let alone extra. And to top it off, we made it for delivery (yes, it was 10ish to be delivered at 11:30, but the business closes at 12midnight) and I get a call: our delivery guy had a family emergency and left early, can you do carry out instead? My husband goes to pick it up, and the delivery guy, with sign on his car and all, is sitting in his car in the parking lot. Needless to say, we will never order here again. read more

Just got an ice cold pizza delivered after the hour and 20 min wait we had. Probably would have been delicious if it arrived at temp.

This is really a 1.5 star review. Nice folks working there. Convenient location. Ordered a 14" American pizza. Which is basically a supreme pizza. I don't mean this to sound rude but this is the truest thing I've ever said. THIS IS JUST AS GOOD AS A DiGiorno PIZZA. You can spend $5.99 at Kroger and cook this in your oven. It cost me $18.50. Not at all worth the money. The pizza doesn't taste like shit. It's just isn't good. ******this review is for Z's Pizza not Pizza Hut. Not sure why it did this. Cannot change it. read more

They forgot to make my breadsticks when I picked up my order. It took 20 mins standing and waiting for their mistake.

While the stuffed crust pizza was *warm* when it was delivered it looks as though it's been overcooked and not as fresh as it should be... Dare I say "it's not so fluffy" -_- read more