I'm a bit surprised that this place is still open. The staff is perfectly nice but clearly lack coordination, direction, and accountability. Time commitments are loosely followed, customer service is non-existent, and food is lackluster. Food is ill-prepared and quality is less than the value of their prices. I think reviews on Yelp for the last year align well to the reality of a need for full turnover and corporate intervention. read more

inexplicably terrible pizza, it was was hardly even cooked please keep the family away. read more

the worst pizza around the area went to pick up an order I got charged and was waiting for almost 1 hour to get my food turns out the whole order was sitting since before I got there inside of a walk in closet to keep it warm crazy, they were looking at me and knew my name and order number and all and didn't bother to do anything until I asked again and they didn't know ..... horrible disappointed read more

Staff very obviously do not care. Spend their time outside smoking. Pasta was watery and undercooked, breadsticks tasted like plastic. Just a sad experience read more

They sent me the wrong order A medium meat lovers pizza is not a tough ask, even for the most seasoned on their management chain read more

I only gave this one star because giving none is not possible-we love Pizza Hut pizza,but have been disappointed here EVERY time we have tried this establishment. I have lived here for 24 years and the old location was always terrible-dirty and with various problems-so we had high hopes for this new location which is delivery or pick up only-what could go wrong?? Sadly,the new location is still terrible-we get the wrong order or none at all most of the time. We wish it could be better-we really love Pizza Hut pizza- but this location has been so terrible we have given up!! read more

I have to give Pizza Hut 4 stars because I love that they still do the reading program for kids in elementary school. My 1st grader is so excited every month to turn in his reading log and get his free personal pizza! I love that this piece of nostalgia still exists. :) We come to this location in person to redeem and they are very nice. read more

Forgot one of my items. It was a small item that didn't cost much however the worker forgot it. This is not the only restaurant in Charlottesville that has subpar service. Next time I will head to Waynesboro where they have their mind on work at the very least and not hanging out in front of the store. I also noticed some random guy go behind the counter before I went into the store. Not a professional establishment. read more

Recently I didn't have my pizza delivered and when contacting the place to have my refund, I was told after some e-mails and nearly one month, that the only way to have the refund is by cash and in the store. read more

worst experience ever! Ordered a pizza for my wife and the driver caught an attitude over the phone and the pizza was cold when my wife received it. Once she paid the driver balled up the recipe and threw it on the floor on the way out. I called and the manager did not know the phone number to corporate at all. Although a credit was issued for the food I am still upset about the way the driver carried himself representing their business. I will use my credit but will not use them again after this! read more

I gave this 1 star because it does not allow 0. We were there last FRIDAY NIGHT 7-19-19. There were people that worked there outside in the parking lot between waiting on the customers, very unprofessional It was probably the worst fast food experience we have ever had. We ordered online when we got the 1 of our pizzas had been made wrong so we waited for another to be made ... and it was very well over cooked we waited again ... and the pizza looked okay but we got home and the sausage on the pizza was still pink and cold which made us sick from eating a slice. Next day we called about the order . The "mgr" we spoke to after trying most of the day to get someone to answer the phone laughed and called us liars and when we asked for their corp. number he hung up the phone. We are firm pizza hut eaters , but never ever again from this one . read more

In C'ville on business and spotted the Hut. Initially went in because sign out front said 'buffet', but discovered we were too late, so decided to stay and order from menu. Server was polite, efficient and professional. Order was correct, hot, fresh, and delicious. We enjoyed everything about our visit and plan on making this a regular stop when in C'ville. read more

I placed a carry-out order online and received an email confirmation. The order total was $27.30. When I arrived I was told the total was $36 something. I showed the cashier the email on my phone. She got the manager. After he looked at the email he punched a bunch of buttons on the register and came up with a total of $27.90. He refused to charge me less than that, even though I had a confirmation email from the national site in my hand. Eventually, he told the cashier to charge the $27.90 and walked away. He should have found a way to charge the amount quoted or done something to please the customer (offered free breadsticks, etc.). Sixty cents isn't a big deal, but he did not handle the situation properly. You can't tell me the manager doesn't have the ability to manually fix a price or offer something as a reimbursement for the mistake. Also, why would the prices on the website not match? read more

I have lived in Charlottesville most of my life. When this Pizza Hut was in its previous location (the building right up the hill from the Goodwill) - I remember it being much better...or maybe that's because I was much younger and infatuated with everything pizza. I have ordered from this new location multiple times for both pickup and delivery. This two star rating has nothing to do with my pickup experience, only due to the delivery, management professionalism, and food quality aspect of my experience with the "new" Pizza Hut (basically everything that could go wrong, did!) Each time I have picked up, the in store team members that have checked my order out for me were professional. No complaints there! Both times I received delivery from this location, the same driver arrived on both occasions (mind you, after 9pm), with his car audio blaring loud, bass knocking, and windows down. Whe he exited his car to approach my door to deliver the pizza, he didn't bother turning his vehicle off, nor did he even attempt to turn his music down. I felt as though that was extremely rude to not only me, but everyone located around my residence that had to have their eardrums blown out and possibly even their children awoken due to this gentlemen's atrocious choice in music, bass level, and volume. On my second (and final delivery that I'll receive from Pizza Hut), the driver was nice enough to let me know he was on his way in advance! I heard his music from about a mile away, so I was able to have all my money ready! *eye roll* -- anyway, when he arrived, I noticed that he forgot my soda, which he verified on the receipt that I ordered. He apologized, and told me he would run back to the store and head back over. Well about an hour passes, and no sign of my beloved soda. I give the restaurant a call, and ask to speak to the manager. I politely told him that the delivery driver accidentally forgot my soda for my order and said he would be right back with it, yet he had failed to come back. I was put on hold for a few minutes. When the manager came back on the other end, he had told me that he spoke to the driver, and that the driver claimed he had already re-delivered the soda already, and said he saw him come back and get said soda and head back out. Basically in the end of our little argument, I requested that he modify the tip that I generously provided the driver on my card to a generous goose egg since he actually never brought me a product I ordered. Surprisingly, he got defensive that I was calling his employee a liar, and he then proceeded to yell profanities at me, told me to not call back, and I was abruptly hung up on. Real professional acting management if you ask me! Since it was only a soda, I didn't feel obligated to take anymore further action. This is my further action, the power of the almighty Yelp! On to the food quality -- it's ok, nothing spectacular. Sauce over the years seems to have lost most flavor, and their new "sauce swirls" gimmick definitely does not make up for it. Topping distribution is never even, same goes with their cheese distribution. The "new" Pizza Hut is very sub-par and mediocre. Every time you spend money here, you are promoting a poor quality pizza experience. read more

Pizza arrived 10 min after the promised time and was over cooked, missing one of the ingredients, ice cold with the crust hard as rock. Never again. I would put zero stars but can't post without at least one star. Don't bother :( read more

Great customer service. One time I ordered a pizza to the wrong place and they made me a new one in ten minutes plus the pizza was excellent! read more

This Pizza Hut is awesome. Whenever I order online and come into the store for pickup, the staff is always nice. My order has never been incorrect, and my pizza is always ready at the promised time. Highly recommended. read more

I ordered online and requested "crispy/well done please." Picked the pizza up and discover it was not well done... in fact, it was so undercooked and soggy that everything slid off when picking up a slice. I will never go to this location (or any Pizza Hut) ever again. The more I think about it, the more I feel they undercooked it on purpose. read more

Normally, I love Pizza Hut. But this location is terrible. The delivery is SUPER slow (over an hour on a weekday night!) And though we complained that the delivery was 1 hour and 20 minutes - they offered no apology or anything. It was not surprisingly cold by the time it arrived. This is the 2nd and last time this happens. We're done with this location. read more

Would put zero stars if it was an option to post. Ordered delivery on 24 Aug 2015, service was fast and the delivery man was very nice but those were the only good parts about the service. My pizza had stray ingredients that we did not order and luckily no one in my family is allergic to them. After picking off the random ingredients my wife flipped over her slice to find a dead fly embedded into the stuffed crust. We will NEVER order from this Pizza Hut again or any other Pizza Huts in the area. For future pizza orders we will find elsewhere to eat. read more

Pizza Hut - Stray ingredients we did not order to include a dead fly embedded into the stuffed crust....... - Pizza Near Me - Charlottesville, Virginia

Pizza is to high and wasn't cooked the way I hoped the flavor was sickening. Pizza hut was good at one time but when you have a store manager who doesn't do his job, all BC there's a young lady there I believe her name was Sarah. Kissing in the store over food is wrong something needs to be done. read more

I eat dinner at the PizzaHut in Loiusa Va and it was not good at all. I got a supreme thin crust. The crust was almost burt the stuff on the pizza looked dried up, and the sweet tea was not fresh. I was not pleased. read more

Ordered carry out on Feb 14 afternoon two medium pizzas, one with extra spinach, meat lovers and breadsticks. I arrived when I was told pizzas would be ready. The pizza just came out of oven, I paid and left. Hadn't ordered from Pizza Hut in years. Arrived home, approx. 30 minutes away from Pizza Hut/one way. Meat Lovers was wonderful! However, the tomato/extra spinach pizza ... well ... appears they do not cook the spinach on the pizza. HAHAHAHAHA I laughed so hard when I opened the box and saw a pile of spinach leaves on top of the pizza, not warm, not spread around, but a nice little stack. I spread the leaves around and placed the pizza into the oven to finish baking. Thought I would have a breadstick while I finished baking my pizza ... opened the box ... hmmmm why is there an ICING packet in the box???? Oh, I see, they gave me CINNAMON STICKS! REALLY???!!!!! Does anyone there check orders? Doesn't appear so. Ok, I will not go back there. Waste of time and gas driving all the way across town for wrong order and uncooked pizza...... read more

45 minutes, LITERALLY 45 minutes after placing my order online, I get a call from the manager asking where I'm located, and she tells me I'm 1/2 mile outside their usual delivery radius, and she would have to call her GM to see if they could make the delivery. I was confused and asked if it was on the way and she informed me no, it hadn't left, they only have 1 delivery person and several people in front of me. I cancelled my order(hope I get a refund), ordered Papa Johns and went to tell the kids its gonna be a while longer. Look elsewhere. read more

I don't think I have ever written a review for a place I haven't eaten at. The reason I am writing this review is because my boyfriend tried to call this pizza hut multiple times and when someone finally picked up, he was on hold for over fifteen minutes. I usually order online, but when you can't get through to a pizza place on a Wednesday night, that's pretty bad. I hope this was just a fluke because I am debating never ordering from this pizza hut in the future, which is sad because it is one of the few located in the Charlottesville area. read more

Rude, and when I got home found out the pizza had not been fully cooked. The surroundings when you walk in are disgusting and dirty. I won't be buying there again. Gross. read more

How do I get in contact with corporate for this store???? I pulled up to place an order for carryout, there was a girl with PURPLE hair sitting on the ground outside smoking a cigarette. As I was getting out the car, I watched her use the palm of her hand to get up off the nasty sidewalk and go into the store to take my order. (No, she didn't wash her hands). I went back to my car to wait for my order, she went to the back and starting to make my food. (No, she STILL had not washed her hands). There was a guy sitting in the lobby, who the purple haired girl went up to and started to make out with while my food cooked. I'm not one to cause a scene, so I got the pizza, but threw it away once I left the store. Luckily it was only a personal pan pizza. I was totally disgusted at what I saw. read more

incident date 9/19:It wasnt the pizza so much its that staff worker( assuming the ladies) that had their kid in there.the kid kept being nosey and kept trynna look at our phones while we were waiting for our pizza.i had to give him a couple nasty looks before he stopped then the staff worker wasnt watching their kid cause they were outside smoking.the kid kept getting and taking shit off the counter than hed hide it when someone came in.i didnt say anything cause its not my job to parent your kid and if your kid stole anything you get fired for it.this is the first time ive encountered this EVER at a pizza place and i will never go back if this happens again. read more

I am extremely unhappy. I ordered lunch at 2:04 pm (according to the timestamp on my confirmation email). I was told to expect a delivery time of 20-30 minutes. I waited and waited and waited, until finally at 3:15 my driver called me and said she was almost at my place. 10 minutes later, she was there. No surprise, my food that was ordered almost an hour and a half ago arrived cold. I could have reheated it, but I don't know how long it was left at an unsafe temperature so I ended up throwing everything out. It took 80 minutes to deliver a pizza just down the street (I live right off Rio on the same side of the highway as the restaurant...you could walk there in 20-30 minutes) I waited twice as long as I expected, and was given food that shouldn't have been served, and now I'm out $17 (I don't know if this was the driver's fault so I tipped her anyway, even though I probably shouldn't have) and am writing this instead of eating lunch. I'm not ordering from Pizza Hut any more. read more