I think this has to be the absolute worst run Pizza Hut in the country.
We have ordered here approximately 20 times and with zero exaggeration, our order had been wrong, under cooked, forgotten items, or burnt to the crisp at least 12-13 of the 20 times we have ordered. We just dealt with it without complaint for the first 4-5 times since they were fairly new... Then we began to report discrepancies. Even though it's frustrating to get the wrong order, initially they were fair about delivering missing items or giving credit.
The last time we ordered, we spent around $35 and it was completely wrong- Wrong pizza, the one we got was under cooked, missing items, and someone else's order all together. We called and the manager issued us a "credit" as we had already waited over an hour for it and had to cook other food for our family rather than wait for replacements. WELLLL.... We waited a few months to order again to let them get it together, and when we called, our number had mysteriously been "purged from the system after 30 days..." They would not honor our credit so we essentially lost $35. The "new" manager would not do anything to rectify it. I even knew the name of the old managet that issues the credit as I had written it down. I was informed "she was no longer with the company and since she couldn't verify the credit with the person that took the order, I was just completely out of luck..." "Sam" was very short and rude and ended up hanging up on me...
Most people wouldn't even know the name of who took the order let alone just providing basic customer service skills. At this point to write a complaint, it has to be very bad...
The managers have changed a dozen times in 2 years. I can't even believe they can stay in business.. read more