Hubby & I had not been to Luigis for quite sometime. We went about 4:30, on Sat, 4/25/26, to avoid…read morethe crowds. No one was at the entry station & we waited about 5 minutes before a tall, non-smiling, barely audible woman "greeted us" & led us to a booth. There were only two other booths occupied, & it was nearing 5:00 pm, quite surprising, since we recalled a once upon a time, bustling crowd. The same woman took our drink order, nowadays, "water", to keep the cost of eating out less of a sticker shock. A young man brought slightly burned top bread to our table, my husband said it was OK but would have enjoyed it better without the blackened tops. I asked the waitress if it was garlic bread, she told it was, & I mentioned I can't eat garlic bread, so she offered to bring rolls without garlic. I told her she didn't need to do that, but later, she brought me two delicious, perfectly baked hot rolls, without garlic. The creature was very kind .. but, still no smile! We love Luigis pasta dishes, but felt like trying their pizza & ordered the Luigis salad, to split. The salad was huge, but mainly chopped lettuce, red cabbage slivers, with two tomato wedges. Not near as impressive as salads we get at TX Roadhouse & the Longhorn Steak House, but crispy & good. They offered very few dressings, but the red Italian was delicious & my spouse said the ranch dressing was good, too. Mid-way through the salad, as an after thought, the Italian music was turned on, adding a bit of ambiance to the dark, quiet dining area. We thought that was odd, not turning music on, just as one would turn on lights, etc, at a restaurant.
Our Canadian bacon/pineapple pizza, from the moment it was placed on the table, was unimpressive. It was thin, & void of an abundance of ingredients.
It was very greasy, so we blotted every slice, having to go to the nearby entry station, still unoccupied, to grab extra napkins, because the waitress rarely returned to our table. Only one other group had entered the restaurant & another waitress was tending to them, so she was not "busy". How anyone can take cheese + meats + pineapple, & end up with a tasteless pizza, is beyond understanding, but add tough dough to the mix & Luigi's managed to serve the worst pizza we have ever been eaten! We were hungry & ate what we could, taking remaining slices home, thinking I could add bell pepper to a left over slice, toast it & eat it for a Sunday afternoon snack. For $16.99, we hated to leave 1/2 of a medium pizza, even though it was inferior quality! Honestly, we have gotten better at Domino's, for a fraction of the cost. We left the restaurant & went for a Sat evening drive, passing the restaurant, on Hwy 84, about 6:15 p.m., noticing few vehicles on the Luigis parking lot. What has happened? Would recommend someone to cheerfully greet customers, smiling/friendly waitresses, a manager coming around tables to greet & chat with customers, making them feel "welcome" & an evaluation of food quality! We hate to see a really good restaurant on the slippery slope of decline!
