The food is great but customer service is terrible!
Everyone makes mistakes from time to time but it how you deal with it makes the difference between a good eatery and a bad eatery; A great place wouldn't make mistakes in the first place.
Unfortunately, this store has made a number of mistakes over the last several weeks when I've ordered from here and every time they fail to deal with the problems in a satisfactory manner. Forget speaking to the manager as it is everyone else's fault but his and head office are not interested either, their response it "Fill in the on line complaints form" which I'm sure auto deletes as I never received a response - either that or they have so many complaints they can't keep on top of it all.
All in all it makes for a bad experience, which is a real shame as I really like their Pizza. If you can collect and oversee the cooking and packing of your food then enjoy, but if you expect good service when you are not looking - forget it. read more