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Pizza Factory

4.0 (1 review)
ModeratePizza

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16 years ago

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The Kitchen at the Mission - Tomato bisque, garden salad, and garlic bread.

The Kitchen at the Mission

4.2(463 reviews)
17.6 km
•$$

First time staying at the hotel and had reservations for dinner at The Kitchen for our anniversary…read more They have a mix of indoor and outdoor seating ( large outdoor patio) and were pretty busy when we arrived. We were seated at a table inside promptly and waitress was friendly / quick to check in. Ordered the baked Brie, halibut, and King's cut prime rib. Execution on everything was really good and food tasted great. Was disappointed they didn't make any references to the occasion we were celebrating or bring anything fun out. Overall was really surprised a restaurant of this caliber was in the area. Would certainly come again.

We came here last month and grabbed takeout, and honestly, the food was great! So today, we decided…read moreto come back and actually sit down for a meal. Party of 3 -- how hard could this be? We were initially told there would be a 20-minute wait, which was totally fine. Then things got a little... interesting. Two different staff members told the greeter at the front that our table was ready, but we were still asked to keep waiting. About 15 minutes into our wait, a party of 7 walked in and was told they would have a table ready for them. At that point, we decided our party of 3 had apparently been moved to the "please continue waiting indefinitely" category and we left. What made this especially strange was that there were five tables for four open. We understand that restaurants get busy and that seating can be complicated, but this situation just didn't make sense. If a table is available and staff are saying it's ready, why keep guests waiting while a much larger party is welcomed in? The food may be great, but the customer experience left us scratching our heads. Every customer should feel like they're important -- whether they're a party of 3, 7, or even just one person. Hopefully management can take a look at what happened, because this was a very unusual experience.

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The Kitchen at the Mission - Indoor seating

Indoor seating

The Kitchen at the Mission - Sides for the tomahawk

Sides for the tomahawk

The Kitchen at the Mission - Kitchen Area

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Kitchen Area

Pizza Factory - pizza - Updated October 2026

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