I've been a loyal customer for a number of years of Pizza Capers at Meadowbrook. However a recent experience has meant that I'll no longer be going back there. We had someone moving in and so we thought pizzas would be an easy and convenient meal with so much mess at home. I ordered three pizzas and my partner picked them up. When we opened the pizza boxes at home we found they were all over-cooked, with parts of them being burnt. (They cost just over $60.00). It was now getting late and we still had a lot of work to do, so I contacted the store a day or two later. The owner of the store wanted photos which I sent him, and I also had the receipt. His response, when it eventually came (I had to wait several days) was that he didn't think they were burnt and that he couldn't find any record of us ever ordering pizzas from his store, and so therefore he wouldn't be offering any form of refund. I contacted Pizza Capers head office and explained the situation. After much to-ing and fro-ing, they sent me a gift voucher for $25. That's it? The pizzas cost just over $60! What I objected to the most was the store owners attitude that I was making it all up just to get free stuff, even after being a loyal customer for years. All we wanted was something to eat and yet we were served a shoddy product. You'd think at least they would reimburse the cost of the pizzas in full. If that's how they treat their customers then I have no desire to ever go back there again. read more

This used to be a great pizza and pasta shop, they charge more than their competition, but the premium food and service was worth paying extra. BUT, something has changed recently. The delivery service costs more than most others, yet they parked in my driveway and told me to come out to get my order. The food was terrible, lacking ingredients that were supposed to be included, and some of it was burned on top - barely edible. Will never order from here again !!!. read more

DO NOT BUY FOOD !!!!! from the meadowbrook store .NEW OWNERS are not surprisingly only interested in your money and no idea of customer service and quality control. They will forget to deliver your order then make you pick it up with items missing then offer you a store credit which they don't honour on next order. After wasting 1 hour defending my point, I Reluctantly gave up and paid twice as new owner thought a $1 worth of pasta was more precious then 10 years of purchases. Wow how Some people just really think money is worth dying for. It's only pasta mate . Looking at your reviews spread on other sites , a common theme is your lack of quality and appalling service. I only wish I'd read them before giving you my money. And it is clear you don't look at or care about your feedback. This store used to produce great food but new owners are a joke and have no experience in Italian food , customer service , food quality, and management skills . I don't know how head office would give them a store to run to the ground and smear their name. After all this they still get the order wrong and send me someone else's pizza after ranting for an hour his computer doesn't make mistakes, and again he goes on to defend his mistake for another half hour then comes to my house with his partner banging at my door and both confronting me with a intimidating stance . He then tells me I am banned from his store but typically after taking my money first . I then told them they should read all of their reviews as it is bad for their business but they did not care. After they left we were very shaken up and my child didn't want to eat as it was cold and we really just was scared to eat it. We couldn't risk it so in the bin it went . They just seem like you can't trust them as the whole ordeal was extreamly unprofessional and so unusual to see these days . Remember all this over $1 worth of pasta read more