I have only had good experiences here! I am surprised the rating is so low, the doctors are very…read morecaring and don't brush things under the table.

Rebekah Payne is an outstanding medical professional! When I arrived for my appointment it was…read moreobvious that the practice was having a very busy day, yet I waited less than 15 minutes to be seen. Rebekah took her time explaining the results of my tests and I received a very thorough annual physical. Rebekah Payne was not only professional and thorough, she practices the hands-on "art" of medicine as well, a rarity these days. Rebekah reaches out to her patients, she treats you respectfully and as a human being. Orchard Family Practice is a top notch medical practice and Rebekah Payne is an outstanding PA. You can't do better than these folks!

Dr Ott…read more I want to publicly thank Dr. Ott at Selma Medical Center for the exceptional care and advocacy she recently provided me during a very serious medical situation. I have suffered from blood clots in my legs and lungs for more than 10 years. A few weeks ago, I went to the ER and was diagnosed again with blood clots and placed on blood thinners. During my follow-up appointment, Dr. Ott became very concerned about my condition and instructed me to return to Winchester Medical Center to be admitted for surgical treatment. Unfortunately, after spending nearly five hours in the ER, I was seen briefly by the ER physician, who never examined my leg and discharged me home. Dr. Ott did not accept that outcome. She spent hours personally investigating what had happened, reviewing records, identifying multiple errors in the ER doctor's report, and tirelessly advocating on my behalf until I was finally admitted to the hospital for the surgery I needed. What impressed me most was that she did all of this while continuing to manage a full day of patients. I later learned that the delays this caused in her schedule led to complaints from others, yet she never stopped fighting for my care and safety. Dr. Ott's compassion, professionalism, persistence, and willingness to advocate for her patient may very well have saved me from a much more serious outcome. In today's healthcare world, physicians like her are rare and deserve to be recognized. I will never forget the kindness and dedication she showed me. Thank you, Dr. Ott.

Overall they are not bad except for their billing department. They will not respond using the Selma…read moreAssoc. portal. They told me through the physicians assistant that Tricare for Life paid for shingles shots and then billed me for $162.00. When I confronted them they said "sorry" but you still have to pay. I paid them immediately over the phone with my credit card. Today they sent me another bill. I have sent an email to their executive director Michael Borton who is hard to find info on. Depending on his response if negative I will report to Virginia BBB and the Virginia AG. Thier billing department is inept and if they tell you something you should get it in writing. I definitely will next time. The doctor I see is great and has done an excellent job for ten years but I would not trust any other. IMHO.

Dr. Johnston is, without a doubt, the best doctor I have ever been to see. I had been her patient…read morefor over fifteen years, and only recently had to move out of the area and find a primary care doctor closer to home. She had always been incredibly patient, caring, and supportive. I never felt embarrassed or like I was wasting her time, she always made me feel like her favorite patient, and you could tell that all of her other patients feel like that, too. I really can't recommend her enough!

I had an awful experience with Dr. Johnston in 2022 after having two positive exchanges, including…read moreone in office visit. I wrote a long review about her kicking me out of her practice by email with no explanation. I called a her office number of times for an explanation but never got one. That review was deleted. I had ended it with how she obviously does not follow the Hippocratic Oath for doctors: "Above all else, do no harm." It was a devastating experience for me.

The one-star reviews are almost certainly from non-patients, please take with a grain of salt…read more Bloom is a safe place for outpatient treatment. It is not a rehab center, nor a psychiatric hospital, nor a pharmacy, and just like any other facility, they cannot legally prescribe or recommend drugs to anyone other than established patients. I will note, there is an (unaffiliated) addiction treatment center down the hall, for those who may need it. My experience: The kindest and most helpful people work here, at Bloom. My interactions with intake, reception, nurses, nurse practitioners and the like, have all been positive and compassionate... and I have visited this practice more than 40 times. Tammy, Alison, and Lisseth always made me feel comfortable, safe, and important which means the world to me (especially as someone with white-coat syndrome). Billing department may be a bit frustrating to deal with depending on your coverage, but this is the U.S. healthcare system we're talking about - insurance isn't supposed to be easy (not Bloom's fault). In my experience, the Winchester team have been amazing advocates for their patients and went the extra mile to ensure I was covered for the treatments I needed. I highly recommend them, especially for anyone considering TMS therapy.

I reached out to Bloom Healthcare Centers in October 2025 seeking mental health support after a…read moreserious trauma and was told I would be contacted within a week to schedule care. That did not happen. Since October 2025, I've experienced persistent and unresolved administrative failures within Bloom's system. These include months-long gaps with no returned calls despite leaving multiple voicemails, repeated false assurances of follow-up, cancelled appointments initiated by administration rather than providers, and frequent call transfers to incorrect extensions that end in unmonitored voicemail boxes. At this point, this has occurred often enough that it feels systemic rather than incidental. When I was finally scheduled, my stated preferences were not honored, and I was assigned an intern without prior notice. Attempts to raise concerns led to further disruption of care rather than resolution. There was no accountability or apology for the delays. This experience felt impersonal, disorganized, and harmful for someone actively seeking mental healthcare. I would not recommend Bloom and strongly suggest finding a smaller practice with reliable communication and continuity of care. https://www.youtube.com/watch?v=26jcUK24wNE

Everyone is so nice and helpful. I have no pain tolerance whatsoever and they never get annoyed. I…read morelike coming here.

I feel very grateful for the opportunity that place provides me. All the staff are kind and caring…read more They contribute alot to my recovery and allow me to become better. This staff has gone above and beyond for me. I would urge anyone who is still struggling with addiction to get some information on how they can help.

As a fellow health professional, I was highly disappointed that the MD didn't even examine or place…read morea stethoscope on my child, who was there for stomach issues. This was not his regular MD, who we have never had issues with and is very thorough.

I have had wonderful, positive experiences at Stephens City Family Medicine and would highly…read morerecommend them for your health care needs.

Dr Appiah and Staff are the best!!! I have been a patient…read morefor over a decade and feel I owe my good health to Dr Appiah's care.......I am 75 years old and have never had better health care provided from any doctor..........a few years ago I moved over an hour away from Winchester...I still make the drive to be seen by him... nothing but praise for Doctor Appiah!! I recommend him to anyone EJ from Sterling Va

Dr. Victor Appiah and staff are polite + outstanding customer service. Dr. Appiah provides the best…read moreone-one service that I have seen in Winchester. He makes me feel important as a patient and not a like number. Most importantly he explains my results from my lab work and gives feedback regarding the lab work. Front desk staff are very knowledgeable.

I will not be going back here. I had a nonviable pregnancy and knew that something was wrong…read more During my ultrasound, I asked multiple times to see the image of my child and was refused. When I called to verify that I may not have this experience again, I was told that I would likely have that happen again due to their standard practice. I get that some people would be extremely traumatized seeing that but it was my only chance to see my daughter in my womb and it was taken from me.

The staff was very helpful and patient. NP Connie Van Baah cares about her patients and dosen't…read morerush through your visit.

Great team, excellent care. The staff is easy to talk to…read moreand concerned about your health.

Dr Hethcoat has been my primary care dr for many years now. His professional behavior, kindness,…read morethoroughness, and willingness to go above and beyond is on a scale like no other dr I have ever dealt with. He deserves 10 stars. I have had great interactions with everyone at Winchester Internal Medicine as well. I have had no complaints in all my experiences.

The nurse and receptionist who treated my mom for her sprained wrist were very nice, and we were…read moretold they offered X-rays at this location. When we were taken into the exam room, the nurse took my mom's blood pressure, asked some questions, then went to bring the doctor in. We waited 20 plus minutes, then the doctor came in just to say we have to get a referral for X-rays at the diagnostic center ten minutes away, when we were told we could do the X-rays at this place. She told us if we wanted to do it here it would have to be at 2 pm. Then she got very disrespectful and raised her voice a bit and talked down to my mother like she was a child just because she wasn't pleased with the service so far. Very disgraceful behavior from a doctor when my mom was in immense nerve pain. Not only the complicated nonsense of going to an urgent care, paying $50 for co-pay, just to get sent somewhere else, but the horrible disrespect from the doctor. If there's one thing I don't tolerate from a medical practice is disrespect and attitudes instead of patience and empathy. Would not recommend this place at all or even return. The diagnostics center treated my mom so well and so much better. Save yourself some heartache and seek another urgent care.

Just watching my fiance leave for work in pain for the second day in a row, barely able to clutch…read morehis backpack, because he was unable to get a doctor's note as represented by the provider who stitched him up. Lying, rude, mean-spirited, argumentative, and manipulative people there at Valley Health only care about two things anymore and neither are related to improving quality of care ... Money and Social Media Likes. Valley Health is contributing to the failure of the American health care system one clinic and one awful staff member at a time.