The ER team was efficient and concerned about my issue. They were very knowledgeable, concerned…read moreand listened to my concerns. Their concern for my comfort and well-being was first and foremost. The office experience was very efficient, informative and friendly. Though my issue was pain, they were very efficient at hearing my health complaint and took very good care of me.

This hospital has poor communication, nobody is on the same page, they keep the patients in the…read moredark of what's going on. You constantly have to ask what your status is. They also screwed up my medication, which caused me to go into withdrawal. It caused me a lot of anxiety, and they wouldn't provide medication when I was having an anxiety attack. If you do go here, ask for Haley Brown, cuz she's the only nurse that seems to really care, and addressed my needs immediately.

I don't know why I keep coming here. I never get to see an actual I never get treatment for what I…read morecome in here for I don't speak Spanish today. I had a 340 appointment. Two people came in after me they took them back. I waited another 15 minutes and I finally got taken back. I've been in the waiting room to see the doctor. It is now 435 and he still has not come in it's not a doctor. It's a nurse practitioner.

Health express is quick and efficient. Love the friendly staff who are always helpful. Highly…read moreRecommend.

UPDATE 6/2025: This update is several months delayed, but I feel it's only fair to update my…read morerating. They've gotten better. Looks like they're getting the glitches out of their system with the takeover by VHealth. Have they gotten nicer and more patient friendly? I think maybe and that's just nice. So, we're still with them. Changing is hard and requires too many preliminaries, so I only want to do that if completely disgusted, and we're just not there. Updating to 3 stars right now

My daughter needed her paperwork filled out to try out for school athletic teams and after 3 days…read morethey still haven't completed the paperwork. Her provider told us when she originally had her appointment that if she needed the physical just to call in and they would have it at the desk by the end of the day. I've been calling since Monday morning and now it's the end of the day Wednesday (I stopped by the office and they said it won't be completed today either). So they still have yet to fill out the very short Questionnaire and sign it in order for her to try out.

Great team, excellent care. The staff is easy to talk to…read moreand concerned about your health.

Dr Hethcoat has been my primary care dr for many years now. His professional behavior, kindness,…read morethoroughness, and willingness to go above and beyond is on a scale like no other dr I have ever dealt with. He deserves 10 stars. I have had great interactions with everyone at Winchester Internal Medicine as well. I have had no complaints in all my experiences.

This is THE place to go for pop-up medical issues in the Warrenton area. You will be seen quickly,…read moreand not left in an ER room for an hour or two without human contact. I have been here on several occasions now, and the issues were addressed properly each time. Last month, I was in a car accident and needed to self-transport to get my back and neck checked. I went here first to see if they had the proper equipment to treat me. Without ever signing in, they pulled the doctor from the back who advised me that the CAT scans at the hospital would be necessary. The doctor spent about 5 minutes talking to me, was compensated nothing for it, and did not rush me out the door which she very well could have done. If you feel the need to go to the ER, it is worth checking with Urgent Care first to see if you can save the time and additional copay that comes with an ER visit.

I rarely leave negative reviews, but I feel like people should know what my experience was…read more I went to GoWell Urgent Care twice over a three-week period for severe abdominal cramping and persistent diarrhea. During my first visit I was prescribed an antibiotic that didn't help. When my symptoms continued, I returned and was prescribed a different antibiotic and asked to submit a stool sample. I dropped off the sample and then spent the next 10 days waiting for results while continuing to have significant symptoms. During that time I called the office at least four times. Each time I was told someone would call me back, but no one ever did. The only guidance I received was to drink more water, stop taking Imodium, and stop following the BRAT diet by avoiding bananas and applesauce. After 10 days and multiple follow-up calls, I was finally told that my stool sample had been lost or the results couldn't be obtained, and I was asked to come back and repeat the test. By that point, I had spent weeks feeling miserable while relying on the office for answers that never came. I understand that mistakes happen, but the lack of communication and follow-up was the most frustrating part. If you need treatment for a minor illness, this office may be fine. But if you have an ongoing or more complicated medical issue that requires follow-up, test results, and communication, I would recommend looking elsewhere.

Dr. Johnston is, without a doubt, the best doctor I have ever been to see. I had been her patient…read morefor over fifteen years, and only recently had to move out of the area and find a primary care doctor closer to home. She had always been incredibly patient, caring, and supportive. I never felt embarrassed or like I was wasting her time, she always made me feel like her favorite patient, and you could tell that all of her other patients feel like that, too. I really can't recommend her enough!

I had an awful experience with Dr. Johnston in 2022 after having two positive exchanges, including…read moreone in office visit. I wrote a long review about her kicking me out of her practice by email with no explanation. I called a her office number of times for an explanation but never got one. That review was deleted. I had ended it with how she obviously does not follow the Hippocratic Oath for doctors: "Above all else, do no harm." It was a devastating experience for me.