Dr Chander is great, but her admin staff is incompetent. My follow up appointment in August 2026…read morefrom my visit in August 2025 'disappeared' Gee, no big deal....it's only my kidneys

Since they changed to UVA Healthcare their records are totally inaccurate and compromised. My last…read moreappointment April 1st was a disaster with the wrong amount of meds ordered. I'm totally dissatisfied with the care I'm getting there.

The ER team was efficient and concerned about my issue. They were very knowledgeable, concerned…read moreand listened to my concerns. Their concern for my comfort and well-being was first and foremost. The office experience was very efficient, informative and friendly. Though my issue was pain, they were very efficient at hearing my health complaint and took very good care of me.

This hospital has poor communication, nobody is on the same page, they keep the patients in the…read moredark of what's going on. You constantly have to ask what your status is. They also screwed up my medication, which caused me to go into withdrawal. It caused me a lot of anxiety, and they wouldn't provide medication when I was having an anxiety attack. If you do go here, ask for Haley Brown, cuz she's the only nurse that seems to really care, and addressed my needs immediately.

Hands down the WORST customer service and phone etiquette I have ever experienced. My father has…read morebeen a patient for quite some time, I have been the one to set up all appointments and discuss his care with the nurses. TODAY the receptionist decided I was not on HIPPA which I highly doubt many months would pass while giving access to me and I not be on HIPPA. I asked to speak with a supervisor and she sent me to billing to be coy. I call back and magically a supervisor answered, nice lady, will give her a 5 star. The little girl answering the phones up front who mind you NEVER do, get a zero star if i could. The attitude sucks, make up there own medical rules, and times to answer the phones. even when you call 10 plus times. Front Royal needs better people.

Not impressed. I was scheduled for a 7:15am appointment and when I arrived, the receptionist…read moreinformed me that I was at the wrong location and that I needed to drive to the other side of town to go to the hospital. I thought that was odd as I received a confirmation call the day before, but I left. The receptionist was wrong. I was at the right place. I received a call later 'to reschedule the missed appointment." I returned the call to let the practice know I was there, but that the receptionist sent me away. I made an appointment with a different practice.

Dr. Johnston is, without a doubt, the best doctor I have ever been to see. I had been her patient…read morefor over fifteen years, and only recently had to move out of the area and find a primary care doctor closer to home. She had always been incredibly patient, caring, and supportive. I never felt embarrassed or like I was wasting her time, she always made me feel like her favorite patient, and you could tell that all of her other patients feel like that, too. I really can't recommend her enough!

I had an awful experience with Dr. Johnston in 2022 after having two positive exchanges, including…read moreone in office visit. I wrote a long review about her kicking me out of her practice by email with no explanation. I called a her office number of times for an explanation but never got one. That review was deleted. I had ended it with how she obviously does not follow the Hippocratic Oath for doctors: "Above all else, do no harm." It was a devastating experience for me.

I have been a patient in the mental health system for 16years and I can not rate Dr. O'Kem Olawuyi…read morehigh enough! Dr. Olawuyi is as compassionate, understanding and most of all LISTENED TO MY CONCERNS. I have had my share of good and bad experiences, once being put on a medication (cymbalta) that changed me forever, (for the worse) and therefore am very skeptical about ANY new medications! She heard and understood my concerns, met them with compassion and took more than my scheduled time (as she also had done for a previous patient) to complete my session. If you are struggling, this is the Doctor you want to tell your trauma story to.

Great team, excellent care. The staff is easy to talk to…read moreand concerned about your health.

Dr Hethcoat has been my primary care dr for many years now. His professional behavior, kindness,…read morethoroughness, and willingness to go above and beyond is on a scale like no other dr I have ever dealt with. He deserves 10 stars. I have had great interactions with everyone at Winchester Internal Medicine as well. I have had no complaints in all my experiences.

Went here to get a stress test ordered by my primary care provider. This place treats people like…read morecattle. You have to wait in a line to be told what line to wait in. Its very confusing and stressful and frustrating to be sent here then there then to another place while accomplishing nothing. The staff are more interested in socializing amongst themselves than actually doing their jobs. I finally just got up and left.

Stephanie was a wonderful medical professional!! The test scared me at first but after just a few…read moreminutes with her as the nurse conducting the treatment, I felt right at home. I enjoyed her personal care attitude and sincerity to patients. The treatment made a difference from the first day when I was there. I recommend she receive a raise! I chatted with one of the HR persons who dropped in on my last treatment day and was also impressed with her bubbling and kind personality. Winchester Hospital is one of the best I have ever been in and I am proud to refer it to others.