Great location and the can usually get in for an appt pretty quickly. The staff and providers are…read moregreat.

Extremely disappointed with the administrative communication at the Apex office. A doctor ordered…read morean MRI for me, but despite multiple phone calls, Emerge never actually submitted the prior authorization to my insurance company. I am living in severe, continuous shoulder pain and cannot get sleep, yet my urgent medical requests are being completely neglected. Patients shouldn't have to chase down an office just to get standard authorization filed. I hope you have a great night sleep tonight, with my shoulder I won't. If you read this you should be ashamed of the level of care or maybe better stated - thanks for the "uncare".

Robbie Gates, the physical therapist who treated me, was excellent. My constant headache gradually…read moredisappeared as a result of the procedures he performed and the exercises he prescribed. My interactions with the young man at the front desk were not pleasant and I avoided him as much as possible.

didn't get therapy dr recommended. billing was a joke . Eventhough insurance contacted and paid…read morebills still come! Just got a student.. not good service from any experienced pt

Thank you for the great experience being a patient at your Fuquay site. Debra Watson has been great…read moreas a provider for my health care. She listens to my needs, and provides me with the necessary care. The office is clean and tidy, with very minimal wait. The staff up front are polite and helpful. Keep up the good work-I appreciate everyone here!

MUST READ: Lies, Loops, and a Whole Lotta Nope Ah, the sweet…read moredream of finding a reliable, caring primary care doctor... turns out, it's about as real as a unicorn driving a Prius. New to the area and feeling all hopeful, I began the noble quest for a new primary care practice. After dialing more numbers than a telemarketer on a caffeine binge, I finally struck gold--or so I thought--when Avance said they were accepting new patients. I filled out the online new patient forms like the responsible, tech-savvy adult I am (Network Technical Engineer). Then I called to confirm like a good little human. Their response? "We have no record of your forms.".....Cool, cool. No big deal. Maybe they're just... hiding. I filled them out again. Called back......."Still nothing." At this point, I'm wondering if their inbox is a black hole or if I accidentally sent the forms to Hogwarts. I fill them out a third time, and FINALLY, on March 11th, they seem to crack the ancient code of "how to open a file," and I get an appointment for April 28th at 4:20 PM. A bit of a wait, but hey, we're finally getting somewhere. Fast forward to 3 days before the appointment: I got an email asking me to confirm--but surprise! My appointment is now 4:40 PM. Huh. Mysterious. Not the biggest deal, I move my meetings around to accommodate and get ready. Appointment day arrives. I show up early (15 minutes early, because I'm a grown-up and still believe in punctuality). I'm armed with: My new patient paperwork (for the 4th time), Prior medical records, Prescription list, and a glimmer of hope. I walk up to the front desk. Give my name and date of birth. The receptionist squints at the screen and hits me with: "Oh, your appointment was canceled. The provider isn't here." -Cue record scratch.- Excuse me, what? I ask if maybe someone else can see me. Or perhaps I could come back tomorrow. The answer? "No. The next available appointment is June 10th."That's a whole new fiscal quarter. No apology. No "let me check with my manager." No "we'll get back to you." Just a big ol' "meh, maybe next time." So I leave. Obviously. Once outside, I call their main number. A call center agent gives me the corporate apology special and says she'll notify the manager, who will "definitely call you back." Spoiler alert: 48 hours later... nothing. No call. No email. I even log into their patient portal and send a note directly to the provider (Debra W., if you're reading this--you left me hanging again). Still nothing. Bottom line? In today's healthcare world, patients are treated like they're just the next item in line at the DMV. What used to be "how can we help you?" has turned into "take a number, and maybe we'll ghost you later." So, if you're looking for a compassionate, responsive, organized doctor's office, you might want to keep on scrollin'. This ain't it. May your search be shorter, and your patience longer than mine.

The atmosphere is second to none. Great place and great staff. James was extremely patient with me…read moreas not only did I had back issues but then had an auto accident and needed help with my neck. He helped me giving me the right exercises to do at home and patiently explaining what was happening with both my back and neck. I was looking to my appointments and to see how I was slowly but sure improving. Thanks soo much!!! Strongly recommend.

James has for the second time helped me to overcome a painful shoulder problem. The last time was a…read morecouple years ago on my left shoulder. This time it was my right shoulder. I recognized the symptoms quicker this time, so it didn't get quite as bad. Never the less, with great patience, James again has me on the road to full recovery. I am now tasked with exercises for maintenance so hopefully it won't happen again. Great location, great staff, great experience. Thankful.

Dr Vernon and staff are awesome. They were friendly and the procedure went well. He explained…read moreeverything to me and my husband. I would highly recommend him.

I guess Dr Vernon is an ok doc, but his office is the most poorly run I have encountered in over 30…read moreyears of dealing with my own healthcare issues, having lived on both coasts of the US. They do not answer the phone and they do not return calls if you leave a voicemail. If you happen to get someone to actually answer the phone, you will learn very quickly that you calling is a problem for them and they will then forward you and ask you to leave another voicemail. They do not care and you will actually hear that sentiment in their voice, clearly. It won't matter if you're cordial in every single encounter or how mannerly you behave in general. They simply do not care about resolving even the most simplistic of administrative/insurance issues. You will spend weeks battling and agonizing before you get a return call, if one ever actually does come. His office didn't bill my procedure correctly; they used my member ID but not the correct insurance. So when the anesthesiologist billed my insurance company, said company had no filing about a colonoscopy procedure actually occurring. So my insurance sees only that I had some anesthesiology services on a certain date. That alone is a $600 bill that only $108 of which was covered because there was no procedure tied to it. If my insurance company had received the billing for the actually colonoscopy along with the anesthesiology, all of it would have been covered at 1000%. My procedure was literally 7 months ago and I have fought and battled with Dr Vernon's office/billing staff. I'm now about to have to pay $492 for the anesthesiology or face being sent to collections, all because Dr Vernon's office didn't file with my insurance prior to the anesthesiologist filing. I know I gave him the correct insurance info and the proof is in the fact that the anesthesiologist successfully filed their portion of the claim. I will NEVER return to this office and whenever the subject of gastro issues/routine colonoscopy comes up in conversation, I will do everything I can to warn folks about what they'll likely face should they choose Dr Vernon. I will also be warning my PCP that he is destroying his own credibility with every referral he makes to Dr Vernon.

I fell at the airport on the way to Las Vegas and broke my femur. This was on a Sunday, Dr…read more Whitlock operated on Monday. After researching my injury, I read it was a rare break because it started at my prosthetic knee and formed about a 9 inch fracture. I am thankful to be at WakeMed. I had very little post operative pain and was accepted into WakeMed Rehabiltation Hospital. I am sure Dr. Whitlock played a part In this. I could not have had a better experience.

Lexi at the front desk is unnecessarily rude, cold, and unhelpful. I asked about scheduling…read moreadditional OT appointments 2 weeks out so that there would be no break in my biweekly appointments for tennis elbow given that's what the dr ordered for 6 weeks, and she told me no need to schedule at that time as I had 2 appts the next week. Well, the following week when it came time to schedule for the following week, nothing was available. Given it's her JOB to schedule, so she intimately knows that appts book quickly so you need to book several weeks out, it's inexcusable she brushed me off this way. Zero compassion from her. She should NOT be in a customer service role. Put her in back office away from patient interactions.

Absolutely love Justin Scruggs, DO for Pain Management. I was a patient of his from 2015-2022 when…read moreI moved to the beach. He is compassionate, listens intently and makes a treatment plan to help alleviate pain in your spine.

The PA I saw did not care how much pain I had been through since August 27th. He gave me…read moremedication to take at night to sleep. Had no concern about the day to day pain I was dealing with from a pinched nerve. I do not recommend this practice nor this PA.

I've been to many Dr offices over the past year taking care of my mom. The staff at Carolina spine…read morein cary are truly a breath of fresh air. Everyone is so nice, professional and friendly. The office is clean and modern. The doctor listened and is truly willing to try to help.

I Left With a Punctured Lung and Little Accountability... Please read before you seek care there…read more I underwent what I believed were routine trigger point injections, and what followed was one of the most frightening medical experiences of my life. Immediately after the procedure, I developed symptoms that ultimately led to the diagnosis of a punctured lung (pneumothorax). I required emergency treatment, hospitalization, and placement of a chest tube. I experienced significant pain, difficulty taking deep breaths, missed work, and weeks of recovery from an injury that never should have occurred during what was presented as a relatively straightforward procedure. What has been equally disappointing is how the practice handled the situation afterward. Rather than accepting meaningful responsibility or attempting to make things right, I received what amounted to an apology accompanied by statements that the procedure was performed within the standard of care. Their position was essentially that complications can happen, and therefore no further action was warranted. In my case, I was never informed that a punctured lung was a risk of the trigger point injections I received. Had I understood that risk, I would have asked additional questions before consenting. Patients deserve informed consent that is specific to the procedure actually being performed. While the practice stated they reviewed my case and even identified opportunities to improve their documentation and procedural processes, those acknowledgments have done nothing to address the physical pain, emotional distress, lost income, and disruption this complication caused. Mistakes and complications can occur in medicine. What defines a practice is how it responds when they do. I expected accountability, transparency, and a sincere effort to resolve the situation fairly. Instead, I was left feeling that protecting the practice was more important than caring for the patient who was harmed. I hope future patients never experience what I did, and I hope the practice follows through on whatever changes they identified during their internal review. My experience, however, left me deeply disappointed and without confidence that patients are truly supported when serious complications occur.