Quick service and HONEST! I used to go to another shop and realized quickly that they were not…read morehonest about needed repairs. Once I got a second opinion from these guys i knew I needed to switch. I now get my oil changes from them regularly. They've done my tire rotation and checked my rotors.

Wanted honest opinion about A screw in one of my tires. One of the technicians looked at it,…read morelistened to what I needed, and provided quick service.

This is the best auto repair shop in the metroplex. I've been to several living in Richardson…read morealmost my whole life and I drive to Rockwall to get my cars serviced because of their high level of integrity, speed, and incredible service. My wife's car ABS light came on and she went to City Garage in Richardson. They charged $110 for a diagnostic and said the ABS ring had slipped but the ring was not sold separately and She had to buy the whole cv axle for $174 plus $130 for labor. They lied. If you search the part it costs $69.99 at auto zone however auto parts stores such as auto zone and oreilly sells the ring for 7.99 plus tax and they all have the same description as follows. "DETAILED DESCRIPTION Dorman's ABS Ring offers cost-cutting convenience. Now you can easily replace the failed or damaged ABS ring, instead of the entire CV shaft, saving time, money and labor. Replacement restores ABS to proper condition, helping to ensure safe steering while braking. Plated steel construction for corrosion resistance. Direct replacement for a proper fit every time. Easy to install." Note easy to install and $7.99 I only trust Big D Auto Lube to work on my cars as they do it ethically and responsibly. They are fast, competitive on pricing and extremely knowledgable and friendly. They won't sell you something you won't need and they will recommend and insist on a repair if it's something you need - but never pressure. Take their advice- A little today will save you a lot tomorrow. Thanks Big D for everything

Don't wast your time because they will clearly waste it for you! Quoted me a price of $45 for…read morelight bulb change and charged me $350 when I got here! Then it took over 2hours before they looked at the car ! I asked them to just put the car back together so I can go and the mechanic that took another car out for a test drive. I then waited another 35 min for another mechanic to tell me I have to wait until the mechanic that started the project comes back. Only after I requested with a sternness to please put the car back together so I can go! Was I able to leave 11 minutes later.

This place is always "Johnny on the spot" with any service. Trusted place for simple automotive…read moreservicing.

Great professionalism and trustworthy people. You can ask them anything and they'll be attentive in…read moreanswering your questions/concerns. One time, I had a power steering hose bust on a Saturday and they were quick to order the part and assist, since most shops/dealerships won't be able to on the weekend. They even explained how it broke and what they did to address the issue. Also, another time when getting an oil change/inspection, I asked if they could check for a knocking noise every time I hit bumpy surfaces. They did a thorough inspection and even assisted in securing some inner wheel housing panels that had missing retainer clips by installing some. They spent a good 15-20 minutes doing that for no charge. Very helpful!

I purchased a used truck that had lots of minor issues. This morning the truck completely crapped…read moreout and I had it towed to the Southwest Car Care since it's pretty close to the house and open on Saturday. After doing some basic troubleshooting we thought this was going to be a big job, probably a fuel pump and various electrical issues. 30 minutes after the truck was dropped off I was called by the shop and they walked me through everything. Turns out it was an electrical issue from the previous owner that made it look like a fuel/air issue with the truck. Southwest could have easily gouged me and told me it was any number of other items. I went to the shop and they walked me through various items on my truck, letting me know what was in good shape and what could use further review or maintenance. They showed me any items that they thought were safety concerns and then detailed how they can be fixed. I went into this expecting a huge repair bill and days without my truck. I left Southwest Car Care the same day with a lot of knowledge and a trusted mechanic for any of my future car issues. Oh yeah, and a perfectly working truck.

They replaced my son in laws engine and I noticed it started leaking coolant after 400 miles. I…read moretold him to bring it back and they said the hoses were leaking so they replaced them and charged over $400 for an upper & lower radiator hose! Drove it home, still leaking, went back and they said it was now the water pump, which is under warranty from the engine replacement. They obviously misdiagnosed the coolant leak and would not refund the hoses. I said I would be happy to pay for the hoses but refund the labor since you misdiagnosed it. Nope, but they replaced the water pump because it was under warranty. Technician misdiagnosed the truck and charged us. Beware!

Had never been to these guys but needed an oil change on my truck. After my most recent horrible…read moreexperience with Valvoline, I decided to go with a locally owned place. I was not disappointed. Fast service, friendly folks, and much better prices. Also, they didn't try to sell me everything that I didn't ask for! It's no frills at all, just your friendly neighborhood oil change and tire shop. I will be back.

Everyone at Shields has been very nice, helpful & most important: they do great work!read more

They have been our family mechanic for years.... They keep our fleet running great for usread more

DeWayne and his team are honest and work hard. He charges…read morefair prices and has amazing ethics. I recommend him to everyone I know!

Brought my '23 Range Rover in for an A/C check up because it wasn't getting as cold as it should…read more They took it right in, checked for leaks, found two, fixed them, recharged the system, tested it, drove it to further test, and checked it again after a few hours. After all that, they charged me only for the leak test/recharge - no charge for the parts. I will definitely be back. I recommend this place to everyone.

Horizon Auto Center in Rockwall is outstanding! I can always expect to receive excellent customer…read moreservice from a professional and welcoming staff. They provided a comprehensive digital report that clearly showed my vehicle's condition, offering complete transparency. The work was done efficiently within the timeframe communicated to me after leaving then with my vehicle. John, Devin and Eric are the absolute best and will make sure you're taken care of. I highly recommend Horizon Auto Center for reliable, transparent, and excellent customer service.

My battery died and Triple A came to fix it, but the starter kept having a hard time turning over…read more So we took my car here to get it looked at around 9:30 am. The owner made a list of our concerns and said he'd get back to us in the afternoon. They called back an hour or so and gave us a reasonable quote and we okayed him to work on it. I was expecting them to wait a day or two to get back and we were pleasantly surprised my car was ready for pick up early afternoon! He let me turn on the ignition and it was all better! We would come back here again for future as they have excellent service!

Great service! Very honest, referred me to the dealer as they didn't have the diagnostics to fix itread more