I don't even know where to begin. I trusted Pit Stop Auto Service with my vehicle and what followed was one of the most frustrating and frightening experiences of my life. After picking up my car, it stalled twice within 10 hours. The first time was getting off Highway 101 at the Octavia exit. The second time was at Arguello and California Street, where there were pedestrians crossing and I had absolutely no control of my car. My life and the lives of others were put at risk. The same problem that was supposedly fixed months ago came back immediately. When I asked for the diagnostic codes from both visits, they were never provided. Communication throughout this entire process was okay, they were helpful and responsive, however the second repair for the infold manitake, I had to fight for the warranty to cover the labor for the second repair. To top it all off, I received a parking ticket while my car was in their care because it was not moved for street cleaning. I filed a complaint with the California Bureau of Automotive Repair. Please do your research before trusting this shop with your vehicle. read more

Pit Stop Auto Service - Photo of the parking ticket when my car was being serviced at Pit Stop! - Auto Repair Near Me - San Bruno, California

This place has the best price for oil changes! I just got a set of new tires which beat several places I checked with for a quote. I will continue to do business with this establishment! Excellent and fast service! There is a cafe connected with the business. read more

Pit Stop Auto Service - Auto Repair Near Me - San Bruno, California

If you bring your car to service here. please be careful! i say again careful on who you leave your car with. they will leave your car on around the neighborhood not reading street signs, getting vehicles tickets. will also leave vehicles unattended, big trucks go through the streets and unfortunately will hit parked cars. they will also double park in peoples driveways. They tend to blame neighbors for scratching customers vehicles read more

Pit Stop Auto Service - Pit stop worker is on his phone while driving customer vehicle - Auto Repair Near Me - San Bruno, California

Customer cars ticketed. If you are leaving your car for repair overnight, they probably aren't parking them in their own private spaces but on public streets. read more

Pit Stop Auto Service - Parking tickets to customers. - Auto Repair Near Me - San Bruno, California

I had a engine replaced on my 2008 suburban at Pit Stop. I received a estimate within the day and it came back very reasonable. I placed a deposit to order the engine before 4th of July and it came just right after the weekend. I dropped off my vehicle and was called a few days later that it was ready. My suburban runs like new. The workers did tell me they had more work than what they thought but still honored the estimate provided. I would definitely go back to Pit Stop for all my cars. Due to the honesty, friendly, and knowledgeable service. read more

I had an excellent experience at PitStop AutoService. The staff was very attentive and professional -- from the reception to the mechanics, everyone made sure I was well taken care of. The shop is clean, well organized, and even offers delicious Brazilian coffee and coxinhas for sale. Highly recommended! read more

excellent work, commitment and professionalism. I Recommend it.Wesley oliveira Pit stop Auto Service read more

Pit Stop Auto Service - Auto Repair Near Me - San Bruno, California

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Best mechanics are here. Excellent services, honest, and great prices I really recommend!!!! read more

Customer service is top notch here. Yes they are a very sought out auto shop and they take everyone same day which means you may have to wait a bit but at least you get your car taken care of same day. Most people have no patience but if you have patience you'll be taken care of here. The best auto repair shop in the Bay Area. Pricing is fair and comparable with every other shop. Give them a chance read more

I landed at SFO, drove out of the parking garage and noticed my left tire was flat. I googled the nearest gas station to fill up my tire but could find one close enough without fearing damage to my rim. I pulled off of the freeway and immediately to my right, I saw Pit Stop. I pulled in and they checked my tire, lifted my vehicle and did a thorough inspection of if I immediately needed a new tire or if they could repair it to safely drive home. After about 30 min of checking the tire for any obvious damage and filling it with air, my car was lowered and I received the bill. I was definitely expecting at least $150 for the work. The bill was $20. I really was surprised and felt like they took good care of me and made sure I would at least get home safely. Thanks! read more

These guys park customer's cars on super narrow streets, block traffic and give everyone attitude all day every day. I'd be worried about damage as I see them park cusomter cars blocking driveways etc. Also, fairly sure they are dumping cars and parts under the bridge down the road. It seems like they take on far more people than they can handle. read more

Very good service, people friendly, easy and fast thank you so much, free coffee, tea, and snacks. read more

Pit Stop Auto Service - Very coffee, tea, and snacks - Auto Repair Near Me - San Bruno, California

All the time when I need a mechanic job i bring my cars for pit stop i really recommend this shop they are give me a great diagnostic and great price super professionals read more

Best place you ever see fast service honest people, good music, and good food I change the transmission in an engine so far at this place had a great experience if you really try read more

I recently got into an accident and had my car totaled. It was such a stressful scenario but Santos the manager and Allan the owner did a great job in accommodating my concerns right away. They made the process of storing my car and letting me grab my aftermarket parts a breeze. Highly professional and would definitely recommend this place as someone who's in the same industry! read more

Well, they just made me wait like 3 hours to change the oil. They don't care about make you lose your time. Then when my car was ready, I couldn't find where they parked my car, then I customer today me they parked my car on a hotel in the corner, and I should go there take it. However, it's was a terrible experience. I don't recommend it. Bem, eles simplesmente me fizeram esperar 3 horas para uma simples troca de óleo. Eles não se importam de fazer você perder o seu tempo. Então, após eles fazerem o serviço, eu não sabia aonde estava meu carro ( e nenhum dos funcionário me falaram onde estava). Então um dos clientes me falaram que eles estacionaram em um hotel que fica na esquina, e eu deveria ir lá buscar. Foi uma experiência terrível, não recomendo esse lugar. read more

NEVER BRING YOUR CAR AT THIS PLACE !!!!! I brought my car in with an engine problem and they replaced my car with an older part and the car had many other problems. not to mention that the owner Alan has no manners to talk to his customers. Hella unprofessional Again NEVER BRING YOUR CAR AT THIS PLACE !!!!! read more

As well as submitted a claim below, I want to say that Nicolas is trying to solve part of my disagreements. I was totally upset with part of their job and treatment. Nicolas called me and he tried to fix our discrepancies in a gentle and calm way. We are still working to solve the small hole in my hood. He also was very concern to make me feel more comfortable, being more agreeable because the first time I perceived a comment no welcome. 12/29/2020 They changed the engine in my car and overlooked repairing the tension pulley that works with the motor. The car made a terrible noise and I had to take it back, I had to pay again for the labor, which is fine, what is not right is that they charged highly saying that they had changed the entire engine and everything that it had to do with the engine, leaving it in top condition. Not only that, my car left a small hole in the front lid and they left a piece of wood inside where the engine is that could have fallen while driving and have done irreparable damage to any part of the bottom where they left it pressed. When I took my car back, they just grabbed the piece of wood and put it away, and Nicolas, with an insolence attitude, alleged that they didn't make a hole in the top of my car because they don't have such carelessness. According to him, I am ungrateful because I complain after they gave me a "discount..." the deal was paying the whole cost in cash for them. That is the amazing discount, according to Nicolas that is a discount and for which I should not complain. Finally, Mr. Nicolas emphasized that how come I asked many questions and how come I did not realize the little hole.. That comment made me feel uncomfortable as a women. It happened between December 15 to December 28, and they have a week off in between. 12/28/2020 read more

Pit Stop Auto Service - Auto Repair Near Me - San Bruno, California

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This place doesn't have any reviews yet, but it deserves 5 stars easily because the service is excellent. It's a family-owned local repair shop that is honest (these are hard to come by!). There is a waiting area stocked with free coffee, lightning fast wifi, comfy couches, and filtered water. Initially, I received quotes from Firestone, Goodyear, California Auto Center, and two Ford dealerships; you know someone is taking you to the cleaners when they get offended right away as soon as you bring up price. Those other jokers did not return my phone calls multiple times and could not even get me the "specialty" tire for my boring Ford SUV rental car in under 3-5 business days. Firestone even promised that they would order the tire for me, and then when I called in the next day, it turns out they somehow forgot to even order it. Lo and behold, I stumble upon this repair shop while driving through town and decide to give it a shot. The receptionist Aurora was extremely on-point, she managed to get me the cheapest tires with just a single-day turnaround. She was effortlessly juggling three customers at once and even though she was multi-tasking and taking phone calls, she gave us all straight-forward, quick, hyper-efficient, yet still very personalized service -- much like a high-end New York City restaurant. And she was speaking three languages fluently! The damage came in over $100 less than anybody else, and the amount of time spent here was a fraction of the time I wasted chasing down the others on the phone. I could also track the status of the repair in real-time from my mobile phone using their online web app, ShopMonkey -- unlike the other shops with their dinosaur-era IBM terminals. I couldn't believe it! This shop is run by top-notch individuals, and given that they don't have any reviews yet, I can assure you that these hardworking locals deserve your business. Every spot in their garage and their parking lot was taken because the people that know about this place realize that it is a hidden gem. read more

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Very friendly and fast, came in during busy hours but was able To squeeze me by the good looking handsome Men who were so flattering and made my Day while I was visiting San Bruno/ south San Francisco read more

Please stop parking your junker cars and damaged vehicles on 5th Avenue. Everybody on the 600-700 block knows it's you guys. Why don't you purchase a lot or at least park it down the road by the hill near no one's house. The worst part is you guys don't move the cars for over 5 days and take parking from actual residents. We will continue to report your cars to local authorities. read more

I really recommend this place is extremely fordable. Customer service It's unbelievable. He has very good music. He has a good place to wait for your service. They come in and out real fast and they change all the brakes and oil pan on my BMW. I just wish you were a better scooper like this in California. Also, the prices on tires a good I changed my four tires last week and I recommend this place. read more

Best mechanical service I've ever had! so grateful for what these guys have done for my cars, 100% recommended!

No issues with their work , I cant say they did anything wrong with the car repair however they seem to only care if you speak Portuguese , you can see the disappointment in their faces once they realize you don't speak the language then they simply ignore you. read more

Had tire issue...showed up at the Pit Stop at closing time. Alan took care of my family and I had us back on the road quickly. Five stars

My car died when I left the radio on too long waiting to pick up my kid from the airport. I walked across the street to get a jump and one dude grabbed a charger and helped me out right away. He didn't ask for money or anything. read more

Took me in same-day, positive vibe! They also are open later than most spots. Definitely go here for your car needs!

We had just flown back from Japan (4/20/22). We were very tired after a 9+ hour flight. Retrieved our car at SFO long term parking. Guess what? We were greeted by a flat tire that was caused by a large bolt right in the middle of the tread. Thank goodness repairable. Went to a Union 76 station close by, they said they were too busy. They said " try across the street " Pit Stop "". I drove across the street and they took my car in immediately, repaired the tire and adjusted the pressure in the remaining 3 tires. I was out in 15 minutes !!! What great customer service. read more

The best repair shop on the Peninsula! Prices are always fair and reasonable and Nicholas will always be honest.

Ladies at the front desk are nice. Speedy service. Paid the oil change up ($60) front no problem. Went in for an oil change but they didn't replace the filter so I asked to see the old filter and they had to raise the car up to change it since it was never replaced. They ended up charging me an additional 12 dollars for the "additional oil" they had to use. Seemed a little sketchy but overall the service was good I suppose. read more

I went to Pit Stop Auto Service to get a transmission oil change, break fluid, and engine oil change. Prices are not cheap. Very expensive in comparison to other places. The worst service ever. I realized afterwords that i didn't need break fluid change. This place is a SCAM! Don't waste your money and ALWAYS get a second opinion. read more

As a retired teacher from SFUSD, and living in San Bruno I highly recommend The Pit Stop Auto Service for its integrity and dedication to customer satisfaction. I live directly around the corner from them and know them for who they are: honesty, exceptional service and expertise with very reasonable prices. John Swendsen read more

The garage has took care of every car I've owned and of my friends and family for years now they do professional work on anything they always step that extra mile and make sure everything is working properly. The staff are very communicative and any job you need done with your car will be done efficiently. The waiting room is also beautiful with a bunch of Brazilian snacks/food so waiting for even a couple hours tends to still give you that feeling of being home. Staff is amazing work done here is amazing I highly recommend coming here the best service shop I've been to with all my high performance vehicles. read more

I stopped here to simply change my headlights. For my infinity g35 you need to take off the bumper to change the bulbs. The pictures are what I was left with, they changed one light when I had brought 2 bulbs. They changed the left light only, driving that same day my left turn signal was not working anymore. The next day on the freeway I had to stop on the side of the road from hearing like i was running something over, and my plastic bumper lining was stuck in the tire, I noticed there was no bolts on it, I go to check the other side where they changed the light and the plastic lining was not even on the other side, I later open my hood to find 2-3 bolts holding my entire bumper on. My headlight was popping out, and couldve came out on the freeway, my whole bumper couldve fell off. I was in complete shock how they left it and the man had told me to come back 2 days from when I went so he could help me with an electrical problem I had, I understand they have liability after they touch a car, but this is completely wrong. If I had no bolts or they broke them, at least let me know that and I happily wouldve went got some bolts to keep it in place. But more damage was done to the car than I could expect. They couldve said anything to let me know that there was no bolts on the bumper or the lining? Or Put bolts that I wouldve paid for? A huge accident couldve happened if the bumper had came off. I decided not to return to them for liability because it feels like a joke to let somebody drive off like this, mechanics should actually care about the simple things and this is a great example of researching places before you go, or just go to someone you trust to change a bulb! Have a nice day and avoid this place read more

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Another special shop where the service is excellent. Ask for Nicholas very professional and efficient. When you drive in you see the location inundated with vehicles and surprisingly they seem to know what they are doing!!! Highly recommended!!! read more

They will have you sitting in the office for 4 hours for an simple job like an oil change or simply anything that would take a hour at any other mechanics, im not a person who likes complaining on equality but it really is funny how they prioritize their Brazilian friends you can clearly tell they will ignore you and not prioritize your car or your time or your money just because the person behind you knows how to speak their language , i highly recommend you go anywhere else if your looking for good service , i hope this business realizes their mistakes and work on their way they treat their customers time and their money don't come here thinking your gonna be in and out , nothing but blessings to this mechanic shop and prayers they learn from their wrongs. I'm Just leaving this review simply to spare the awareness that they don't care about your money or time they care if you speak portugués . Just bad business in my opinion. read more

Got transmission oil change, engine oil change, break fluid change, coolant change, ac recharge for a reasonable price

after waiting a long time for changing a sensor that supposedly was burned the radio stopped working when I returned they fixed it but it lasted 1 day I returned again for an oil change and repair the radio and they claimed that the responsible was not there, in the last attempted a third time the guy said the problem was with the radio and he didn't fix it! I also had to remove the back seat and they charged me an incredible $ 100 for just loosening 7 screws, if u need just change oil our get a tire u can go there! read more

Best shop in the Bay Area, Nicolal is friendly and never overcharges. Great pricing and excellent work.

if your looking for an excellent service shop for your vehicle needs; look no where else! pit stop auto service has your back! trust them with all my vehicles! thank you read more