Don't know why they have such low ratings. I arrived shortly after 1 pm to get my truck inspected…read moreand was done by 1:15. Super quick, only waited a few minutes before the car in front of me was finished and was in and out in a few minutes. Watched the other folks around me and everyone was waited on quickly and efficiently. I love how you stay in your car while the work is performed. There's no upselling or trying to convince you that you need things you don't.

Moses has now flat out lied. He stated he watched them secure my battery with a bracket. Which is…read morefalse. He is the one who told me they had the bracket inside the office and my husband picked it up. Valvoline has cost our family around $1500, hours of frustration. After sending videos of us picking up the parts they have called and are willing to split the cost. So while we are still out $700, frustration and time, I'm glad they are at least splitting this mess with us.

I can't tell you how much they suck. They put the wrong battery in my car and fried the whole…read moreelectrical system. They first told me it would take 3 days to get a new computer installed. I got my car back 9 weeks later. Two weeks after they fried my car, I found out my car was at Kwik Kar in Dripping Springs. RR didn't tell me that. I got a call from a manager in Dripping Springs who said he needed to replace another part. So the DS Kwik Kar kept replacing parts but still couldn't fix the car, and then suddenly that manager didn't work there anymore. The new manager took my car to a totally different shop in Dripping Springs. They didn't tell me about that either. I only knew where my car was because I had an air tag in it. The other company (not Kwik Kar) finally fixed my car, and the manager at RR Kwik Kar drove it back to RR. Oh, and he used the toll road but didn't compensate me for the toll (or even tell me he did it). And now, Kwik Kar RR and DS say they don't have any documentation of the work that was done in their shops. That includes a battery, a computer, a throttle sensor, an AC compressor sensor, and fuses--those are the parts I know of that Kwik Kar replaced but can't provide documentation of . What are they trying to hide? The managers at these two Kwik Kar locations are incompetent, unprofessional, uncaring a-holes. They don't know how to change a battery. They don't know how to communicate while they attempt to fix their mistakes. They don't know how to take responsibility. Nobody owned up to making a mistake. Nobody apologized for screwing up my car or messing up my life for two months. And they act like it's not their problem when you still need them to follow up. Keep your car far away from here.

I have been here before and it was fine but this time when I went they wouldn't even try to help…read moreme. They were very disrespectful and dismissive when I tried to explain my situation. I wouldn't recommend anyone going here for anything (I just went for a simple state inspection and they gave me so much trouble). Save your time and energy and go somewhere else!

I was driving by and needed an inspection so I saw this place. coming from California and need a…read moreTexas inspection. This place was nice and quick and friendly. I simply pulled up to the back behind another vehicle and waited seven minutes. Great service

I go out of my way to the other side of town to get my oil changed here. The workers are always…read morevery professional and friendly and work quickly. This has been consistent for the past 12 year (so rare for a business in a growing city like Austin).

They got me in and out. This place is amazing and is way cheaper than the actual Toyota…read more The quality of service that they gave is phenomenal.Whole fifty one point.Check inspection.That told me exactly what I needed got me on my way quicker than any other place i've ever been to. Did exactly what they said they were going to do, didn't try to upcharge bound.Anything topped off my water fluid.I would recommend this place to anybody. Better to pay half price than going to actual toyota themselves. I requested an oil change and that is all.I got. No upselling, no, hey, you should do this.Just some suggestions and no pushing. Thank you

I had an EXTENSIVE amount of brakes work done on my Nissan Altima back in 2023: Front and back…read morerotors, discs and pads all replaced. Granted my car is 13 years old so it was time for some brake work. I came in since the brakes would squeak every time I reversed. Car ran fine and give or take a few months into it, I heard the reverse brakes squeak again. I took it for review and was advised this is common for older cars especially in the mornings. I hardly drive my Altima since I work from home. Just got back from a road trip and the squeaky began again. This time, I took it for a second opinion: Nissan Dealership in Round Rock: They advised me all rotors, discs and pads will need to be replaced again. I advised them I had all that work done before. Unfortunately, the rotors were discolored due to contamination from packing protection oil prior to installation. I called Express Oil change and spoke with Tony. Since its been more then 12 months since the brakes were done, there was nothing that can be done. Tony also stated this could be caused from going through car washes and the solutions they use can stick to the brakes causing further harm. DON'T GO HERE FOR BRAKE WORK. STICK WITH YOUR LOCAL DEALERSHIPS WHO KNOW WHAT THEY ARE DOING!!!!!!!!!!!!!!!

Tim was so kind. I called and he was able to get me in right away. He checked my car and was able…read moreto find the issue and walked me through my options. He didn't try to to upsell me or pressure me into getting something fixed that may not need to be fixed right away. He topped off my oil and assured me that I had more time to get the problem fixed. I went to him based on a friend referral and can see why she referred him. I would definitely be going back to him in the future.

Had a few issues with the suspension on my Acura TL as well as a terrible whirring noise coming…read morefrom my bearings. All the issues were properly diagnosed and fixed for a fair price. Honest work for an honest price. Car drives like new. Will be a lifetime customer. If you need a mechanic look no further!

Right on 2nd Street, inspections are no waiting ($11.50) great service and friendly.read more

Took a while to get the work done, but it's an old car with stubborn parts...so very…read moreunderstandable. Overall, no complaints and they honored their initial quote.

This is where I'll be getting my oil changes and routine maintenance for as long as I live in the…read morearea, and I recommend them to all of my friends and family. Every experience I've had here has been fast, friendly, and, most importantly, honest. On more than one occasion, I've come in thinking I was due for an oil change, only to be told that because I don't drive very much, my oil was still in good shape and didn't need to be changed yet. Many businesses would have happily taken my money and performed unnecessary work without saying a word. Instead, they were upfront and honest, and that kind of integrity is hard to find. Their honesty has earned my trust, and they've gained a customer for life. In a world where it often feels like companies are constantly looking for ways to nickel and dime their customers while providing less and less value, it's refreshing to find a business that genuinely puts people first. Thank you for bucking that trend.

The convenience of not having to get off your car and wait around for hours like at the dealership…read moreis why I keep coming back. The cost is comparable to other oil changing places and less than the dealership. You also don't have the annoying sales person, but they will notify you of other services they offer and/or if you need them. If you sign up for emails they frequently send coupons which is an added perk. The staff is kind, efficient, and deliver great customer service.

0 stars. I am extremely disappointed with the service I received at Take 5 #1209 in Round Rock. I…read morehad an oil change performed on 4/13 by technicians Charlie and Landon. When I returned to Take 5 #0206 in Pflugerville on 8/12 for my next service, Luke and Joe showed me that the dipstick was not fully inserted and there was no oil showing on it. They also showed me oil splattered throughout my engine compartment and that the plug/cap that should have been replaced had not been replaced. They used Take 5's coolant testing tool and showed me that my coolant required a flush, despite the 4/13 service documentation stating it had been checked and was safe. I contacted corporate on 8/13 and again on 8/18 after receiving no response from the Round Rock location. I was told each time to wait 48 hours for the district manager. I have also continued trying to contact the Round Rock location directly, but have received no response. As of 8/22, no one has contacted me. I feel taken advantage of as a customer because I trusted Take 5 to properly service my vehicle. I did not believe I needed to get out of my truck and independently inspect the dipstick or the work performed, especially when Take 5 advertises a "Stay In Your Car" service. I trusted that the employees performing the service would properly complete and verify their work. This is my daily vehicle, and I need to ensure there are no issues or damage resulting from the service. I am simply trying to get this matter resolved and ask that someone from management or the franchise owner please contact me directly to discuss a resolution.

They got the job done but my experience wasn't very pleasant. I was 2nd in line and waited for 20…read moreminutes (fine). They gave me a hard time about when I passed on replacing the cabin air filter (which I can do myself for cheaper, even with the discount) and also complained when I used a coupon (which you get on the back of your receipt when you shop at Randall's next door). They also did not reset the oil indicator, so my oil change light on my dashboard was still on. When I went back to get it fixed, the person kinda made a condescending reaction.

Shady Prices & Staff is how I'd describe this place…read more If you want to go to a place where you will be tricked into services you didn't ask for or be shady on the actual price of service to make it look like you got a deal... this is the place for you. I sadly came across Randy who is hands down a used car salesman. People sitting around the garage sitting around doing nothing, tells you all you need to know. I understand the competitiveness of these shops but truly this place is not trustworthy of anyones time or money. I was told by the woman at the front desk, this location was under new management but even the owner as she pointed out to me as he walked is questionable at best. Under new management doesn't mean necessarily best. Hard pass. You know it's bad when you take time out our day to write a review on such a place. Do yourself a favor, go somewhere else. I am glad I went to Christian Brothers instead, driving from Round Rock is worth it for a reputable company.

Amazing customer service! Very clean shop and highly educated advisors working up front. Definitely…read morerecommend this shop.

Fast service, friendly people…read more Came in to get my oil changed and was offered a ride back home so I didn't have to walk back in the heat. 10/10 people all around.

Really good service, great people. They are straightforward about what is happening with your car…read moreand talk with you about your options. I felt like they took care of me and my vehicle and got the job done quickly when I needed it. Definitely my favorite mechanic.