Raven = trusted advisor for my ignition coil issue. This chain seems to understand value of…read moreCustomer Loyalty

When other auto parts stores fail to have the correct part, O'Reilly to the rescue! I brought in…read morethe old part and within a few mins they brought out the new one. The counter employees were fast, friendly and professional. Great service all around.

Stopped in last month during the heavy spring snow we had. I had recently replaced my windshield…read morewipers with a cheap online order and with all the heavy snow, one went flying off my car with the attachment clip having broken under the heavy snow. I had a sleeping baby in the car and couldn't see more than a few feet in front of the car with the snow, but I managed to get to this store. I ran in and explained about the sleeping baby and what I needed. They rang me up quickly, and came out and replaced my wipers for me in the parking lot. What a lifesaver these guys were! I really appreciated the speed and great customer service.

I know it's weird to review an auto parts store but I seriously am so thankful for this place. Tim…read morehas helped me out a couple of times with my Jeep and I will drive from downtown Denver where I live to get parts here because of him! Amazing customer service and he always knows what I need to fix the issue! I recommend this place for any auto needs.

Not sure where all the comments about new management are coming from, the same owners and managers…read moreare still here. They do amazing work and are always upfront with the repairs or maintenance needed. I've never had a problem and they take care of all my cars, including my in-laws cars and my moms. The front desk crew and the techs are always willing to answer questions. And they have a female at the front to make us girls feel at ease.

I am an elderly person who was taken advantage of by Toy Car Care! My experience with Toy Car Care…read morewas one of the worst experiences I have ever had and I would suggest you run far away from this place because they hold your vehicle hostage and keep changing the repair price until you pay what they want. In my opinion, they have violated many parts of the Colorado Motor Vehicle Repair act and I am considering pursuing legal actions against them. I initially brought the vehicle in after being quoted $850 for the repair. After having the car towed to their shop, I was effectively told that diagnostics were required before they would proceed. At no point was I given a clear timeline for when the vehicle would be returned, and there was little transparency throughout the process. The estimate then increased to approximately $1,200, only to eventually become $1,629, including vague charges for "shop supplies." The amount seemed to change repeatedly, and I never received a clear written estimate explaining the escalating charges. The receptionist is the rudest person alive, who screams at you when you call to check on the status of your car. Steve, the manager, had nothing to say about this "sliding scale" pricing and disrespectful behavior. What is most concerning is that Toy Car Care allegedly obtained authorization through my son rather than from me, the vehicle owner and paying customer, which is also not permitted under law. I never received a written estimate, only verbal discussions that kept changing and were relayed through my son, who is not the owner of the car. Colorado's Motor Vehicle Repair Act requires repair facilities to provide estimates and obtain proper customer authorization before performing repairs. See C.R.S. § 42-9-104 (consent and estimate requirements) and§ 42-9-105 (additional repairs requiring customer consent). I never received a written estimate, did not authorize this repair beyond $850 and did not give consent for a third party to act on my behalf. What began as an approximately $850 repair became a $1,629 bill for an elderly person through a series of escalating charges, verbal estimates, and alleged authorizations that were never properly obtained from me. Once the vehicle was in their possession, it felt like we had no meaningful choice but to keep paying as the numbers continued to climb. The entire experience left us feeling misled, pressured, and taken advantage of. I would never trust this Toy Car Care with another vehicle and would strongly caution others to look elsewhere, especially if you are a senior!

I come to Napa not to get garbage parts, but today I seems as if they are also letting they quality…read moreof the part they sell slip. Purchased premium caliper with the mounting bracket and when installing the bracket the amazing quality of insert that was placed into the bracket stripped out when torqued to the Ford spec of 185 ft-lbs.

I called twice, put on hold both times, disconnected both times. I guess fixing my Jeep won't…read morehappen today, but I won't be calling this store back again.

Cake for a gas container as his is old and leaking. Parked in private lot. Went in and found what…read morehe wanted - he's picky about the spouts. Miles rang us up and was personable and friendly. He got his rewards account number pulled up. Even applied a special offer. He was cheerful throughout which I appreciated. Nothing but good things to say about our experience.

Shout out to the guys here! They helped me figure out why my check engine light came on by…read morescanning the codes, then helped me replace my gas cap. THANKS GUYS!! 10/10 will be back

Today I had the pleasure of being assisted by Manager Luis and employee Ester, who was in training…read more From the moment I walked in I was greeted with a smile and nothing but kindness and wonderful service! Luis went out to my car and was able to easily access the burnt out brake light, Ester came with and watched as Luis explained things to her - he was a great teacher. When I asked multiple questions to him, he always replied 'yes, ma'am'. Nice to see such nice manners by young people today... There is another 'chain auto parts store' that recently opened literally about 1/8 of a mile down Smoky Hill Road.....I have been going to this O'Reilly's I would guess for about 15 years which is about when they originally opened. No need to even think about going to the new competitor when I have always gotten 5 star service from O'Reilly's! Thank you for your awesomeness!

Today the team is this store was amazing! I want to give the assistant manager Ken I believe his…read morename is a huge shout out! he went above and beyond to assist me! I would highly recommend this store. by far the best customer service from any of the other O'Reillys I have ever been to!

This is one of the best auto parts I've been too. I was looking for a low beam light and did not…read moreknow how to replace it. Travis was awesome he not only helped but walked me through the process.

Service here was fast and professional. I walked in and before the door behind me was even closed,…read moreone of the employees already greeted me and helped me find what I was looking for. Complete, friendly and dependable service all around.