Raven = trusted advisor for my ignition coil issue. This chain seems to understand value of…read moreCustomer Loyalty

When other auto parts stores fail to have the correct part, O'Reilly to the rescue! I brought in…read morethe old part and within a few mins they brought out the new one. The counter employees were fast, friendly and professional. Great service all around.

Not sure where all the comments about new management are coming from, the same owners and managers…read moreare still here. They do amazing work and are always upfront with the repairs or maintenance needed. I've never had a problem and they take care of all my cars, including my in-laws cars and my moms. The front desk crew and the techs are always willing to answer questions. And they have a female at the front to make us girls feel at ease.

I have to start by saying, over many years and at least a dozen vehicles, we've been pretty happy…read morewith the service and honesty of this place... till now. After my daughter taking her car in for an oil change, they called her to say she needed multiple thousands of dollars of work - ok. She ask them to wait far a few minutes till she Spoke with me. within 15mins we chatted and listed what they recommended. I calls them back and talks to Tim (Nice guy), and said we would not be doing anything but the oil change for now. Later my daughter picked up her car and the bill was 530$~!! i found out later in the day and called to see why it was so high for an oil change (albeit full synthetic). They said they were performing a "special service" that was recommended and that I included a list of things not asked for and I'm my conversation with Tim - not mentioned. I expressly requested an oil change only for the time being, till we'd had time to explore what she would elect to do maybe sooner or later. The issue is this, they didn't communicate to me in the phone call, what all they would be doing (other than the oil change). They then do what i can only assume is taking advantage of a young woman's naivety (?) and do what I'd consider stuffing the bill to up the list of work. Needless to say, their practice in this matter is very unfortunate - and after so many years of good service I will no longer be using their services. Buyer beware.

I come to Napa not to get garbage parts, but today I seems as if they are also letting they quality…read moreof the part they sell slip. Purchased premium caliper with the mounting bracket and when installing the bracket the amazing quality of insert that was placed into the bracket stripped out when torqued to the Ford spec of 185 ft-lbs.

I called twice, put on hold both times, disconnected both times. I guess fixing my Jeep won't…read morehappen today, but I won't be calling this store back again.

Cake for a gas container as his is old and leaking. Parked in private lot. Went in and found what…read morehe wanted - he's picky about the spouts. Miles rang us up and was personable and friendly. He got his rewards account number pulled up. Even applied a special offer. He was cheerful throughout which I appreciated. Nothing but good things to say about our experience.

Shout out to the guys here! They helped me figure out why my check engine light came on by…read morescanning the codes, then helped me replace my gas cap. THANKS GUYS!! 10/10 will be back

Today I had the pleasure of being assisted by Manager Luis and employee Ester, who was in training…read more From the moment I walked in I was greeted with a smile and nothing but kindness and wonderful service! Luis went out to my car and was able to easily access the burnt out brake light, Ester came with and watched as Luis explained things to her - he was a great teacher. When I asked multiple questions to him, he always replied 'yes, ma'am'. Nice to see such nice manners by young people today... There is another 'chain auto parts store' that recently opened literally about 1/8 of a mile down Smoky Hill Road.....I have been going to this O'Reilly's I would guess for about 15 years which is about when they originally opened. No need to even think about going to the new competitor when I have always gotten 5 star service from O'Reilly's! Thank you for your awesomeness!

Today the team is this store was amazing! I want to give the assistant manager Ken I believe his…read morename is a huge shout out! he went above and beyond to assist me! I would highly recommend this store. by far the best customer service from any of the other O'Reillys I have ever been to!

This is one of the best auto parts I've been too. I was looking for a low beam light and did not…read moreknow how to replace it. Travis was awesome he not only helped but walked me through the process.

Service here was fast and professional. I walked in and before the door behind me was even closed,…read moreone of the employees already greeted me and helped me find what I was looking for. Complete, friendly and dependable service all around.